Ivanti Service Manager vs Service Creatio Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Service Creatio
Starting at $45 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud ser…
Service Creatio leads on user satisfaction with a 4.5-star rating across 12 reviews.
SpotSaaS Analysis
Ivanti Service ManagerService Creatio
The core difference is that Ivanti Service Manager lacks specific details about its target audience and pricing, while Service Creatio is tailored for medium to large IT teams seeking automated, cloud-based service desk solutions. Ideal buyers for Ivanti Service Manager are organizations that may require customizable service management without specific size constraints, whereas Service Creatio is best suited for medium to large enterprises that prioritize automation and self-service support.
Who should pick which
- Lacks specific target audience and pricing information:
- Offers customizable service management solutions:
- Suitable for various company sizes:
- Focuses on service management capabilities:
- Ideal for organizations with unique service requirements:
- Not specifically tailored for automation:
- Best for medium to large IT teams:
- Provides automated, cloud-based service desk solutions:
- Priced at $45 per user:
- Includes an integrated knowledge base for self-service support:
- Streamlines end-user support tasks efficiently:
- Focuses on enhancing team productivity through automation:
Ivanti Service Manager vs Service Creatio — at a glance
| Feature | Ivanti Service Manager | Service Creatio |
|---|---|---|
| Rating | 3.8 / 5 | 4.5 / 5 |
| Reviews | 386 | 12 |
| Starting price | Contact for pricing | $45 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | GDPR |
| Data residency | Global | Global |
Key differences between Ivanti Service Manager and Service Creatio
- Pricing: Service Creatio starts at $45 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: Service Creatio scores higher with a 4.5-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Service Creatio supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Ivanti Service Manager vs Service Creatio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for medium to large IT teams needing automated, cloud-based service desk solutions.
- You require automation to streamline end-user support tasks efficiently.
- Your team benefits from an integrated knowledge base for self-service support.
- You want cloud access combined with real-time push notifications for service updates.
- You are a freelancer or very small team with fewer than 10 employees.
- You need highly specialized or industry-specific service desk features not offered here.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Service Creatio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features ... Read More about Service Creatio |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Ivanti Service Manager and Service Creatio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Service Creatio's automation features and cloud-based tools but note limited pricing transparency and a smaller user base. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  4 Screenshots |
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Videos |  2 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Service Creatio?
- Service Creatio edges out the other on user ratings (4.5 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Service Creatio offer a free trial?
- Yes, both Ivanti Service Manager and Service Creatio offer a free trial.
- What is the starting price of Ivanti Service Manager vs Service Creatio?
- Ivanti Service Manager starts at Contact for pricing. Service Creatio starts at $45 /User/Month.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Service Creatio?
- Top alternatives to Service Creatio include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, Wowdesk.