C2 ATOM Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $50 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is C2 ATOM?
C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built with ease of use in mind, and allows to bring together multiple companies under one roof.
Pricing
Starts from $50 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
C2 ATOM Software Demo
C2 ATOM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider C2 ATOM
- Team types
- Large Enterprises, Medium Business
Why teams choose C2 ATOM
Quick deployment allows for immediate use.
Cost-effective solution for budget-conscious businesses.
Is C2 ATOM right for you?
What buyers should know before shortlisting C2 ATOM
C2 ITSM has garnered enthusiastic feedback over the past year, and it's evident why users appreciate its strengths. One key highlight is its adaptability, allowing for easy customization to align with various business needs and ITSM processes.
Users particularly value the platform's flexibility in creating personalized business rules and customizing workflows. The software's user-friendly interface and efficient customizability are lauded, along with its strong request management system integrated with ITIL practices.
Additionally, the tool's capacity to automate tasks and manage inventories efficiently stands out as a valuable asset. While there are occasional mentions of performance issues and potential delays in high-ticket volume scenarios, the overall sentiment towards C2 ITSM remains positive.
It's viewed as a powerful and versatile solution that excels in catering to diverse requirements across different departments and regions. Overall, C2 ITSM emerges as a reliable and flexible ITSM tool, empowering organizations to streamline processes effectively.
C2 ATOM pros and cons
- C2 ATOM pros
Quick deployment allows for immediate use.
Cost-effective solution for budget-conscious businesses.
- C2 ATOM cons
May not scale well for larger enterprises.
Limited advanced features compared to competitors.
Ready to try it?
Get started with C2 ATOM
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare C2 ATOM side-by-side with top Service Desk Software alternatives.
What is the pricing of C2 ATOM?
C2 ATOM Pricing Plans
Named
$50
/User/Month
Incident, Problem, Change
Service Catalog
Self-service Web Portal
Knowledge Base
Project Management
Show more +
Concurrent
$65
/User/Month
Incident, Problem, Change
Service Catalog
Self-service Web Portal
Knowledge Base
Project Management
Show more +
Custom cloud
Incident, Problem, Change
Service Catalog
Self-service Web Portal
Knowledge Base
Project Management
Show more +
Weighing your options?
Not sure if C2 ATOM fits your budget?
C2 ATOM reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 27 reviews, with strong overall satisfaction.
What buyers like
- Easy to configure and customize, adapting well to different business needs and processes.
- Efficient automation capabilities that optimize processes and increase productivity.
- Flexibility in managing IT tickets as well as requests from various service departments.
Common complaints
- Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
- Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
- Overwhelming richness of features and customizations may be challenging for new users without sufficient support.
Are you using C2 ATOM?
What users are saying
RM
Robert M
09/28/22
"Facile à comprendre et très complet"
What do you like best about C2 ITSM? Comprend la réalité des TI pour une entreprise comme la notre What do you dislike about C2 ITSM?
AU
Anonymous User
09/27/22
"C2ATOM"
What do you like best about C2 ITSM? Fast, easy to configure / Facile a configurer What do you dislike about C2 ITSM?
JB
Jean-François B
09/27/22
"Good request management system with a touch of ITIL"
What do you like best about C2 ITSM? The simplicity of creating new requests type with a simple form creator. The creation of automation. The ...
Read more
CM
Claude M
09/26/22
"Systme very adaptable"
What do you like best about C2 ITSM? That we can adapt C2 itsm to your need an our reality. What do you dislike about C2 ITSM?
RL
Roxane L
09/26/22
"Bon outil ITSM qui s'améliore d'année en année"
What do you like best about C2 ITSM? La souplesse de l'outil et le service à la clientèle offert par l'équipe d'analystes et des techniciens. What do ...
Read more
DG
Denis G
09/26/22
"The App is good. A little bit a lack of performance . More than 1000 ticket open/day."
What do you like best about C2 ITSM? Easy to configure for customizing. We have many BU with different process What do you dislike about C2 ITSM?
- See if C2 ATOM fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of C2 ATOM?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and request…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
C2 ATOM security and data handling
Key compliance certifications and security features for IT and security teams evaluating C2 ATOM.
Developer & data
Alternatives to C2 ATOM
C2 ATOM Support Options
Frequently Asked Questions About C2 ATOM
Common questions buyers ask before choosing C2 ATOM.
C2 ATOM is a Service Desk Software. C2 ATOM offers Ticket Management, Ticketing System, Incident Management, Self Service Portal, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of C2 ATOM: May not scale well for larger enterprises.; Limited advanced features compared to competitors..
Some top alternatives to C2 ATOM includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
C2 ATOM offers Subscription, Quotation Based pricing models
The starting price of C2 ATOM is $50/User/Month
Ready to try it?
Get started with C2 ATOM
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].