Ticketing System
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and requests for support or assistance. It serves as a centralized platform for managing all customer interactions, ensuring prompt and effective resolution of issues. It is an essential component of customer service and support as it streamlines the process of handling and responding to customer queries. The core feature of a ticketing system is the ability to create tickets, which are essentially digital representations of customer requests or issues. These
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
