Ivanti Service Manager vs Halo Service Desk Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Halo Service Desk
Starting at $40 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy…
Halo Service Desk leads on user satisfaction with a 4.6-star rating across 52 reviews.
SpotSaaS Analysis
Ivanti Service ManagerHalo Service Desk
The core difference lies in Ivanti Service Manager's unspecified target audience and features compared to Halo Service Desk, which is tailored for IT and technical support teams in medium to large companies seeking flexible deployment options. Ideal buyers for Ivanti Service Manager are organizations that may have unique service management needs, while Halo Service Desk is best suited for IT teams focused on enhancing customer satisfaction through efficient service delivery.
Who should pick which
- Core service management capabilities:
- Flexible integration options:
- Customizable workflows:
- Suitable for various industries:
- Advanced reporting and analytics:
- User-friendly interface:
- Designed for IT and technical support teams:
- Supports both cloud and on-premise deployment:
- Focus on fast, first call resolution:
- Ideal for companies with 51-500 or 500+ employees:
- Competitive pricing at $40:
- Enhances customer satisfaction through efficient service delivery:
Ivanti Service Manager vs Halo Service Desk — at a glance
| Feature | Ivanti Service Manager | Halo Service Desk |
|---|---|---|
| Rating | 3.8 / 5 | 4.6 / 5 |
| Reviews | 386 | 52 |
| Starting price | Contact for pricing | $40 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | — |
| Data residency | Global | Global |
Key differences between Ivanti Service Manager and Halo Service Desk
- Pricing: Halo Service Desk starts at $40 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: Halo Service Desk scores higher with a 4.6-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Halo Service Desk supports SaaS/Web/Cloud, Mobile - Android.
Ivanti Service Manager vs Halo Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT and technical support teams needing flexible, multi-platform service desk.
- You require both cloud and on-premise deployment options for your service desk.
- Your team prioritizes fast, first call resolution to boost customer satisfaction.
- You manage IT and technical support workflows within a single, unified interface.
- You are a very small business with minimal IT support needs and want simplicity.
- You need highly specialized or niche support workflows not covered by general IT tools.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Halo Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of ... Read More about Halo Service Desk |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Ivanti Service Manager and Halo Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
Data Residency | 🌐 Global | 🌐 Global |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with users appreciating the platform's deployment flexibility and focus on efficient support resolution, though detailed user feedback is limited. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  Sony Music  Suzuki  University Of Cambridge |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots |
|---|---|---|
Videos |  2 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Halo Service Desk?
- Halo Service Desk edges out the other on user ratings (4.6 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Halo Service Desk offer a free trial?
- Yes, both Ivanti Service Manager and Halo Service Desk offer a free trial.
- What is the starting price of Ivanti Service Manager vs Halo Service Desk?
- Ivanti Service Manager starts at Contact for pricing. Halo Service Desk starts at $40 /User/Month.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Halo Service Desk?
- Top alternatives to Halo Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk.