Ivanti Service Manager vs Incident IQ Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Incident IQ
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive work…
Incident IQ leads on user satisfaction with a 4.6-star rating across 256 reviews.
SpotSaaS Analysis
Ivanti Service ManagerIncident IQ
The core difference between Ivanti Service Manager and Incident IQ lies in their target audience, with Incident IQ specifically catering to IT help desks in mid-sized to large organizations. Ideal buyers for Ivanti Service Manager are not specified, while Incident IQ is best suited for IT support managers seeking efficient incident tracking.
Who should pick which
- Not specified for company sizes:
- Not specified for best use cases:
- Not specified for ideal buyer:
- Not specified for pricing:
- Focuses on service management capabilities:
- Suitable for various industries:
- Best for IT help desks:
- Designed for organizations with 51-500+ employees:
- Ideal for mid-sized to large IT support teams:
- Offers intuitive workflow for incident tracking:
- Enhances incident resolution accuracy:
- Pricing not specified:
Ivanti Service Manager vs Incident IQ — at a glance
| Feature | Ivanti Service Manager | Incident IQ |
|---|---|---|
| Rating | 3.8 / 5 | 4.6 / 5 |
| Reviews | 386 | 256 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | SOC 2, HIPAA, GDPR |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and Incident IQ
- Free trial: Ivanti Service Manager offers a free trial; Incident IQ does not.
- User satisfaction: Incident IQ scores higher with a 4.6-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Incident IQ supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Ivanti Service Manager vs Incident IQ — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT help desks needing streamlined incident tracking and resolution.
- You manage IT support in mid-sized to large organizations (51+ employees).
- You want an intuitive, simple workflow to improve incident tracking accuracy.
- You need comprehensive historical views to enhance customer communication and service transparency.
- You are a freelancer or very small team under 10 employees without dedicated IT support.
- You require transparent, fixed pricing or extensive customization options.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Incident IQ tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st ... Read More about Incident IQ |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Ivanti Service Manager and Incident IQ on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with users appreciating the intuitive workflow and comprehensive incident management features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  3 Screenshots |
|---|---|---|
Videos |  2 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Incident IQ?
- Incident IQ edges out the other on user ratings (4.6 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Incident IQ offer a free trial?
- Ivanti Service Manager offers a free trial. Incident IQ does not.
- What is the starting price of Ivanti Service Manager vs Incident IQ?
- Ivanti Service Manager starts at Contact for pricing. Incident IQ starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Incident IQ?
- Top alternatives to Incident IQ include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, HelpDesk.