Ivanti Service Manager vs HaloITSM Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
HaloITSM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise ticke…
HaloITSM leads on user satisfaction with a 4.6-star rating across 83 reviews.
Ivanti Service Manager vs HaloITSM — at a glance
| Feature | Ivanti Service Manager | HaloITSM |
|---|---|---|
| Rating | 3.8 / 5 | 4.6 / 5 |
| Reviews | 386 | 83 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online |
| Certifications | SOC 2 | GDPR |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and HaloITSM
- User satisfaction: HaloITSM scores higher with a 4.6-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; HaloITSM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Ivanti Service Manager vs HaloITSM — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-sized IT teams needing customizable, branded IT service management.
- You require a white-label ITSM platform to enhance your brand visibility.
- Your team needs flexible, configurable workflows and dashboards tailored to business needs.
- You want seamless integration with Office 365 and Active Directory for enterprise environments.
- You need extensive, comprehensive cloud-based ITSM functionality beyond current offerings.
- You prefer a simple, out-of-the-box ITSM solution with minimal customization and complexity.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. HaloITSM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More about HaloITSM |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 50-500 employees501-5,000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined IT Service Management: With HaloITSM, we simplify your IT service processes, enabling teams to deliver faster and more efficient support. Managers will appreciate how easy it becomes to track requests and manage workflows.
- Enhanced User Experience: Our intuitive interface ensures that both administrators and end-users can navigate the system effortlessly. This leads to quicker resolution times and higher satisfaction rates among your users.
- Customizable Solutions: HaloITSM allows you to tailor workflows and dashboards to fit your unique organizational needs. Executives will find this flexibility invaluable for aligning IT services with business objectives.
Best fit
No best-fit guidance available yet.
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Telecommunications, and Finance
- IT Managers, Service Desk Analysts, System Administrators, and Operations Managers
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to HaloITSM due to budget constraints, as some organizations find more cost-effective solutions that still meet their IT service management needs without compromising on essential features.
- Companies experiencing rapid growth or changes in their IT infrastructure might look for more scalable solutions, ensuring that their ITSM tools can evolve alongside their business requirements and support increased complexity.
- Organizations with specific compliance or industry standards may find that HaloITSM does not fully align with their regulatory needs, prompting them to explore alternatives that offer better customization for compliance requirements.
Software Demo
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Compare Ivanti Service Manager and HaloITSM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights HaloITSM's modern design, ease of use, and responsive support, with minor concerns about complexity and cloud feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  NHS  Siemens  AkzoNobel |
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Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  2 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or HaloITSM?
- HaloITSM edges out the other on user ratings (4.6 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and HaloITSM offer a free trial?
- Yes, both Ivanti Service Manager and HaloITSM offer a free trial.
- What is the starting price of Ivanti Service Manager vs HaloITSM?
- Ivanti Service Manager starts at Contact for pricing. HaloITSM starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to HaloITSM?
- Top alternatives to HaloITSM include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.