9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Alternatives with Better Pricing
Streamline customer service and boost sales effortlessly.
Main Features
- Auto Call Recording
- Call Monitoring
- Concurrency Support
- IVR Support
Pricing
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Free Trial available
Showing 1-8 out of 8
List of the Top Freshdesk Contact Center (Formerly Freshcaller) alternatives as of June 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
Spot Score
Nextiva
RECOMMENDED
Empowering businesses through advanced communication solutions.
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
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Inbound Call Center
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Concurrency Support
+ 4 more
Unique Features
-
Live Chat
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
9.3
Spot Score
Freshsales
Streamline your sales process with Freshsales.
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What is Freshsales?
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP of Freshsales is it helps you find, qualify, manage and close leads ...
Read moreCommon Features
No common features
Unique Features
-
Quotes (Proposals)
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List Management
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Customer Support
+ 7 more
Pricing
Free Trial available, Try Now
Starts from $9/user/month when yearly, also offers free forever plan
9.0
Spot Score
Zendesk Talk
Personalized service for efficient problem resolution.
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What is Zendesk Talk?
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
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Progressive Dialer
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Predictive Dialer
Pricing
Free Trial available
Starts from $9/User/Month, also offers free forever plan
8.9
Spot Score
Call Center Studio
Streamline your call center operations with ease.
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What is Call Center Studio?
The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a built-in reporting module for detailed analysis of all call center trends and statistics.
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
9.5
Spot Score
Freshdesk
Empower your support team to excel.
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What is Freshdesk?
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read moreCommon Features
No common features
Unique Features
-
Incident Management
-
Social Media Integration
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Multi-Channel Communication
+ 13 more
Pricing
Free Trial available, Try Now
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.1
Spot Score
ClickDesk
Seamlessly serve your customers with ClickDesk.
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What is ClickDesk?
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when ...
Read moreCommon Features
No common features
Unique Features
-
Visitor Targeting
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Video Chat
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Transfers
+ 6 more
Pricing
Starts from $12.99/User/Month when Billed Yearly, also offers free forever plan
Aircall
Streamline customer service with Aircall's all-in-one solution.
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What is Aircall?
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features for a robust call handler experience, including an automated call recording ...
Read moreCommon Features
-
Call Monitoring
Unique Features
-
Multi-Channel Communication
-
Automated Routing
-
Routing
+ 3 more
Pricing
Free Trial available, Try Now
Starts from $30/User/Month
8.3
Spot Score
LeadDesk
Revolutionize your call center with LeadDesk.
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What is LeadDesk?
Introducing LeadDesk, the ultimate call center software designed to boost sales and improve customer service. With its auto and predictive dialer modes, you can triple your outbound calling volume and increase revenue. Switching to LeadDesk allows your agents to swiftly reach consumers in any ...
Read moreCommon Features
-
Call Monitoring
Unique Features
-
Call Recording
-
Email/Call Sequencing
-
CRM Integration
+ 7 more
Pricing
Free Trial available
LeadDesk offers custom pricing plan
Compare Freshdesk Contact Center (Formerly Freshcaller) with alternatives
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].