CallHippo vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva Comparison
CallHippo
Starting at $14 /User/Month
- Large Enterprises
- Medium Business
CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools…
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Freshdesk Contact Center (Formerly Freshcaller)
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and…
Nextiva
Starting at $18.95 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voic…
Freshdesk Contact Center (Formerly Freshcaller) leads on user satisfaction with a 4.0-star rating across 13 reviews.
CallHippo vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva — at a glance
| Feature | CallHippo | Freshdesk Contact Center (Formerly Freshcaller) | Nextiva |
|---|---|---|---|
| Rating | 3.9 / 5 | 4.0 / 5 | 4.4 / 5 |
| Reviews | 494 | 13 | 1,473 |
| Starting price | $14 /User/Month | $15 /User/Month | $18.95 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Call Center Software | Call Center Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global | Global |
Key differences between CallHippo and Freshdesk Contact Center (Formerly Freshcaller)
- Pricing: CallHippo starts at $14 /User/Month, while Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month.
- Free trial: Freshdesk Contact Center (Formerly Freshcaller) offers a free trial; CallHippo does not.
- Target audience: CallHippo is built for Large Enterprises and Medium Business, while Freshdesk Contact Center (Formerly Freshcaller) targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshdesk Contact Center (Formerly Freshcaller) scores higher with a 4.0-star average.
- Deployment: CallHippo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshdesk Contact Center (Formerly Freshcaller) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare CallHippo vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized sales teams needing easy, global cloud calling.
- You want a simple, low-complexity setup with minimal training required.
- Your team requires international number support for global customer reach.
- You prioritize excellent call quality and clear voice connections.
- Your business needs highly customizable IVR systems for complex call routing.
- You require immediate, direct customer support with rapid response times.
Freshdesk Contact Center (Formerly Freshcaller)
Best for startups needing an easy, unified multi-channel call center solution.
- You want a cloud-based call center with multi-channel integration (email, phone, chat, social).
- Your team size is 50-500 employees in SaaS, Martech, or Fintech sectors.
- You need a user-friendly platform that integrates seamlessly with existing tools.
- You require extensive third-party app marketplace integrations beyond the limited selection.
- Your team prefers minimal onboarding due to feature complexity and potential overwhelm.
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
CallHippo: Best for small to mid-sized sales teams needing easy, global cloud calling. Freshdesk Contact Center (Formerly Freshcaller): Best for startups needing an easy, unified multi-channel call center solution.
Description | CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet ... Read More about CallHippo | Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More about Freshdesk Contact Center (Formerly Freshcaller) | NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More about Nextiva |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.1/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 50-500 employeesSmall to Medium Businesses | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Communication: With CallHippo, you can effortlessly connect with your clients and team members globally. The intuitive interface allows you to make calls from anywhere, ensuring you never miss an important conversation.
- Cost-Effective Solutions: Say goodbye to hefty phone bills! CallHippo offers competitive pricing plans that help managers like you save on telecommunication costs while maintaining high-quality voice connections.
- Advanced Features for Enhanced Productivity: Enjoy features such as call recording, call forwarding, and voicemail transcription. These tools empower administrators to streamline operations and improve response times, ultimately enhancing customer satisfaction.
Freshdesk Contact Center (Formerly Freshcaller)
- Seamless Integration: Freshdesk Contact Center effortlessly integrates with various tools and platforms, allowing your team to streamline workflows and enhance productivity without the hassle of juggling multiple systems. You’ll appreciate how easy it is to connect with your existing tech stack.
- Scalable Solutions: Whether you're a small startup or a large enterprise, Freshdesk adapts to your evolving needs. As your business grows, the platform scales with you, ensuring that you always have the right features at your fingertips without overpaying for unnecessary services.
- Enhanced Customer Experience: With features like intelligent call routing and real-time analytics, Freshdesk empowers you to deliver exceptional service. Your customers will feel valued as they receive prompt and personalized support, leading to higher satisfaction rates.
- Streamlined Communication: With Nextiva’s intuitive platform, your team can effortlessly collaborate across multiple channels—voice, video, and chat—ensuring everyone stays connected no matter where they are. Imagine the productivity boost when your employees can communicate seamlessly!
- Advanced Analytics: Nextiva provides robust analytics tools that allow you to gain insights into call metrics and customer interactions. By leveraging this data, you can make informed decisions that enhance your customer service experience and improve overall business performance.
- Scalability at Its Best: Whether you’re a small startup or a large enterprise, Nextiva easily scales with your business growth. As you expand, adding new users and features is straightforward, ensuring that your communication needs are always met.
Best fit
- 1 to 500 employees
- Sales Automation, SaaS, Consulting, and Revtech
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Freshdesk Contact Center (Formerly Freshcaller)
- 50 to 500 employees
- Martech, Fintech, SaaS, Consulting, E-commerce, and Customer Support
- Customer Support Managers, Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 10 to 500 employees
- SaaS, Consulting, Martech, and Sales Automation
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
- Users may seek alternatives to CallHippo due to pricing concerns, especially if they require advanced features or scalability that may not align with their budgetary constraints or growth projections.
- Some businesses might find that CallHippo lacks specific integrations with other tools they rely on, prompting the search for solutions that offer seamless compatibility with their existing software ecosystem.
- Organizations with unique communication needs may find CallHippo's feature set limited, leading them to explore alternatives that provide more customizable options tailored to their specific operational requirements.
Freshdesk Contact Center (Formerly Freshcaller)
- Users may seek alternatives due to pricing concerns, especially if their business model requires a more flexible or cost-effective solution that can scale without incurring high monthly fees.
- Some businesses might find Freshdesk Contact Center lacking specific integrations with other tools they rely on, prompting them to explore options that offer better compatibility with their existing systems.
- Companies with unique or complex customer support needs may look for alternatives that provide advanced features such as AI-driven analytics or omnichannel capabilities, which may not be fully supported by Freshdesk.
- Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
- Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
- Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
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How do CallHippo, Freshdesk Contact Center (Formerly Freshcaller) and Nextiva Compare on Features?
Total Features | 9 Features | 7 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare CallHippo, Freshdesk Contact Center (Formerly Freshcaller) and Nextiva on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
CallHippo vs Freshdesk Contact Center (Formerly Freshcaller) User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting call quality and ease of use, tempered by occasional network issues and limited IVR features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of use and integration, tempered by concerns over dialing reliability and feature limitations. What buyers like
Common complaints
| Buyer sentiment Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Hubilo  Concetto Labs  Appknox |  Travix  Blys  Pirate Studios | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots | /image_urls_1688636018.724605.png) 7 Screenshots |
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Videos |  3 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CallHippo or Freshdesk Contact Center (Formerly Freshcaller)?
- Freshdesk Contact Center (Formerly Freshcaller) edges out the other on user ratings (4.0 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CallHippo and Freshdesk Contact Center (Formerly Freshcaller) offer a free trial?
- Freshdesk Contact Center (Formerly Freshcaller) offers a free trial. CallHippo does not.
- What is the starting price of CallHippo vs Freshdesk Contact Center (Formerly Freshcaller)?
- CallHippo starts at $14 /User/Month. Freshdesk Contact Center (Formerly Freshcaller) starts at $15 /User/Month.
- What are the top alternatives to CallHippo?
- Top alternatives to CallHippo include Nextiva, Zendesk Talk, Dialer360, CallTools, CloudTalk.
- What are the top alternatives to Freshdesk Contact Center (Formerly Freshcaller)?
- Top alternatives to Freshdesk Contact Center (Formerly Freshcaller) include Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio.