Freshdesk Messaging (Formerly Freshchat) vs Intercom vs ZoomInfo Chat Comparison
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
Intercom
Starting at $59 /Month
- Large Enterprises
- Medium Business
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, res…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Freshdesk Messaging (Formerly Freshchat) leads on user satisfaction with a 4.4-star rating across 263 reviews.
Freshdesk Messaging (Formerly Freshchat) vs Intercom vs ZoomInfo Chat — at a glance
| Feature | Freshdesk Messaging (Formerly Freshchat) | Intercom | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.3 / 5 | — |
| Reviews | 263 | 2,278 | — |
| Starting price | $19 /agent/month | $59 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | US | Global | US |
Key differences between Freshdesk Messaging (Formerly Freshchat) and Intercom
- Pricing: Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month, while Intercom starts at $59 /Month.
- Free trial: Freshdesk Messaging (Formerly Freshchat) offers a free trial; Intercom does not.
- Target audience: Freshdesk Messaging (Formerly Freshchat) is built for Freelancers / Consultants and Large Enterprises, while Intercom targets Large Enterprises and Medium Business.
- User satisfaction: Freshdesk Messaging (Formerly Freshchat) scores higher with a 4.4-star average.
- Deployment: Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Intercom supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshdesk Messaging (Formerly Freshchat) vs Intercom vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Best for SMBs needing AI-powered chat to boost sales and customer engagement.
- You want an intuitive, user-friendly interface with efficient automation features.
- Your team includes sales, marketing, or customer success managers focused on lead qualification.
- You need AI-enabled chat and knowledge base to enhance customer interactions and insights.
- Your company requires extensive third-party integrations beyond Intercom’s limited Marketplace.
- You need immediate customer service support due to Intercom’s long wait times.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat): Best for small to medium businesses needing easy, CRM-integrated live chat support. Intercom: Best for SMBs needing AI-powered chat to boost sales and customer engagement.
Description | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More about Intercom | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.8/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshdesk Messaging (Formerly Freshchat), Intercom and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 38 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshdesk Messaging (Formerly Freshchat), Intercom and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Freshdesk Messaging (Formerly Freshchat) vs Intercom User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Intercom's ease of use and automation, tempered by concerns over customer support responsiveness and feature complexity. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Media and Screenshots
Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |  4 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Messaging (Formerly Freshchat) or Intercom?
- Freshdesk Messaging (Formerly Freshchat) edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk Messaging (Formerly Freshchat) and Intercom offer a free trial?
- Freshdesk Messaging (Formerly Freshchat) offers a free trial. Intercom does not.
- What is the starting price of Freshdesk Messaging (Formerly Freshchat) vs Intercom?
- Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month. Intercom starts at $59 /Month.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.
- What are the top alternatives to Intercom?
- Top alternatives to Intercom include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp.