Researched and Edited by Rajat Gupta
Last updated: May 26, 2026 · How we review
NPS Software overview
Spotsaas tracks 13 products in NPS Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 15 let you start on a free trial, and 5 keep a free plan you can stay on. Most buyers here are Customer success managers seeking to improve customer loyalty and retention through NPS surveys.
- 13
- products listed
- 15
- offer a free trial
- 5
- have a free plan
- 22
- priced per subscription
- 15
- quote on request
Editor's Summary · NPS Software
Zonka Feedback tops the category with a 9.8/10 SpotScore at 4.7/5, with a free trial that lets teams test before committing. Startquestion earns the highest user rating at 4.8/5 from 202 reviews — enough responses to be statistically meaningful, not a thin sample skewed by a handful of early adopters. Promoter.io draws 432 ratings and offers a freemium plan, giving customer success teams a low-risk way to get NPS tracking started.
NPS software sends Net Promoter Score surveys, collects responses, and surfaces trends in customer loyalty over time. Customer success managers and CX leads at SaaS companies and subscription businesses are the primary buyers.
Quick picks for NPS Software
- Best overall — Zonka Feedback
- Best for high-trust ratings — Startquestion
- Best for CX teams running continuous programs — Trustmary
- Best free option — Promoter.io
Who gets the most from NPS Software
- 1Customer success managers seeking to improve customer loyalty and retention through NPS surveys
- 2Marketing managers conducting market research and brand reputation monitoring using NPS feedback
- 3Product managers collecting product feedback and customer satisfaction data to inform development
How to choose NPS Software
If you need quick survey setup with strong customization, filter by platforms offering survey logic and templates. For enterprise use, sort by rating and filter by solutions with offline capabilities and reliable customer support.
Showing 1-13 out of 13
9.8
SpotScore
Zonka Feedback
Listen, improve, and exceed customer expectations.
Best for: SMB teams · Mid-market · Enterprise
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What is Zonka Feedback?
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building branded surveys to generating sentiment reports and closing the loop with ...
Read more about Zonka Feedback9.4
SpotScore
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What is Trustmary?
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks ...
Read more about Trustmary
Spotsaas Buyer Intelligence
See the companies researching NPS software right now — while they're still comparing options.
9.4
SpotScore
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What is Startquestion?
NPS gives an accurate measure of customer loyalty. Unlike satisfaction studies which indicate how happy user is with what receive from a company, NPS measures how likely to recommend a company to friends and colleagues. It is the next generation of customer analytics that goes beyond gauging ...
Read more about Startquestion
- Matched in minutes, not days
- Matched to your business
- Trusted by 2M+ software buyers every year
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9.1
SpotScore
Customer.guru
Transform customer feedback into business success.
Best for: SMB teams · Mid-market · Enterprise
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What is Customer.guru?
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey delivery, sends branded emails with customizable logos, and aggregates ...
Read more about Customer.guru9.0
SpotScore
SatisMeter
Measure customer satisfaction and boost loyalty.
Best for: SMB teams · Mid-market · Enterprise
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What is SatisMeter?
SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...
Read more about SatisMeter8.9
SpotScore
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What is SmileBack?
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive dashboards. Utilize segments, filters and tags to uncover further ...
Read more about SmileBack8.8
SpotScore
YesInsights
Boost customer loyalty with efficient NPS management.
Best for: SMB teams · Mid-market · Enterprise
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What is YesInsights?
YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses to a central dashboard integrated with their customer database. Conditional ...
Read more about YesInsightsStarts from $20/Month
8.5
SpotScore
Promoter Ninja
Engage, empower, and elevate your sales team today!
Best for: SMB teams · Mid-market · Enterprise
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What is Promoter Ninja?
The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...
Read more about Promoter Ninja8.5
SpotScore
FeedbackLink
Boost loyalty with real-time customer feedback.
Best for: SMB teams · Mid-market · Enterprise
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What is FeedbackLink?
FeedbackLink is a basic NPS survey tool for small and mid-sized organizations that need to measure customer loyalty scores without a complex feedback platform. It collects Net Promoter Score data and surfaces satisfaction trends in a simple reporting view. Teams requiring advanced segmentation, ...
Read more about FeedbackLink8.3
SpotScore
GrowthScore
Grow your business with customer-driven insights.
Best for: SMB teams · Mid-market · Enterprise
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What is GrowthScore?
GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It surfaces sentiment trends and response patterns in a dashboard and exports ...
Read more about GrowthScore8.2
SpotScore
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What is eNPS?
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100 means the customer would tell everyone to avoid like the plague, while 100 ...
Read more about eNPSStarts from $29/Month
ProProfs Survey Maker
Revolutionize your customer interactions with our survey maker.
Best for: SMB teams · Mid-market · Enterprise
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What is ProProfs Survey Maker?
ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. It includes a library of professional templates, supports multiple question types, and integrates with ...
Read more about ProProfs Survey Maker
SurveyLab
Measure, monitor, and improve customer satisfaction with SurveyLab.
Best for: SMB teams · Mid-market · Enterprise
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What is SurveyLab?
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wide range of question formats and can be used for academic research, ...
Read more about SurveyLabLearn More About NPS Software
A buyer's guide to nps — how the top tools rank, what they cost, the features and types to compare, and the questions to ask before you buy.
NPS Software helps teams manage nps in one place — replacing scattered spreadsheets and disconnected tools with a single, shared system the whole team works from.
The job of nps is to make work consistent, cut manual effort, and keep records trustworthy. The market runs from simple tools to broad platforms — Zonka Feedback, Startquestion, and Trustmary lead the Spotsaas rankings.
Spotsaas tracks 21 nps products. Across the top 10 ranked here, entry plans start as low as $10/month and every one offers a free trial.
If you're evaluating nps, weigh team size, the integrations you need, pricing transparency, ease of use, and support quality. The questions below cut to what separates these tools.
- What's the core job you need nps to do, and which tool fits that best?
- How many users will be on the nps tool now — and what does pricing look like at twice that?
- Which tools in your stack must it integrate with (e.g. Survey/ User Feedback Software)?
- What onboarding, training, and support does the nps vendor provide?
- Is the free trial long enough to test the nps tool with real data?
What is nps?
In plain terms, nps is how a team keeps the work organized in one shared system rather than across disconnected files and tools. NPS Software is that system.
A nps tool collects information from multiple inputs, keeps it organized, and automates the busywork around it — the routing, the reminders, the updates — so people focus on the decisions, not the admin.
The result is a single, real-time view of your nps. Zonka Feedback, Startquestion, and Trustmary take different approaches — some focus on simplicity, others on breadth — which is exactly what the comparison below is built to clarify.
Spotsaas tracks 21 nps products — one of the more populated categories on the platform. [1]
The 10 top-ranked tools alone carry 190 verified user reviews. [1]
Best NPS Software, ranked by Spotscore
The highest-ranked nps on Spotsaas. Zonka Feedback and Startquestion lead the field, with the rest close behind on a mix of features, value, and user reviews.
Spotscore is a 0–10 composite of features, reviews, and value; the star rating reflects user reviews only. A tool can rank high on Spotscore while carrying a slightly lower star average, so it's worth reading both columns.
| # | Product | SpotScore | Rating | Reviews | Starting price |
|---|---|---|---|---|---|
| 1 | Zonka FeedbackTop rated | 9.8 | ★★★★★4.70 | 48 | $24Free trial |
| 2 | 9.4 | ★★★★★4.80 | 19 | $41Free trial | |
| 3 | 9.4 | ★★★★★4.60 | 11 | $190Free trial | |
| 4 | 9.2 | ★★★★★4.60 | 7 | $9.50 | |
| 5 | 9.1 | ★★★★★4.40 | 13 | $50Free trial | |
| 6 | 9 | ★★★★★2.70 | 40 | $49Free trial | |
| 7 | 8.9 | ★★★★★4.60 | 40 | $83Free trial | |
| 8 | 8.8 | ★★★★★4.90 | 12 | $20Free trial | |
| 9 | 8.8 | — | — | — | |
| 10 | 8.7 | ★★★★★5.00 | — | — |
We sort by Spotscore and break ties on review count; the price column is each tool's entry-tier list price.
Easy to use and clean interface, suitable for enterprise products.
Easy to use and intuitive interface, making it user-friendly for beginners.
Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.
Empower your business with real-time customer feedback.
Easy to set up and use, with a simple user interface and quick survey setup.
Easy setup and integration with data platforms, making it quick to start gathering feedback.
Easy to use for both customers and internal users, boosting response rates.
Easy-to-use interface for creating and conducting surveys quickly.
Real-time data synchronization
10SoluCX
Real-time lead tracking
What reviewers say
Spotsaas has aggregated 190 verified user reviews across these tools. The ratings below are real review averages — a useful gut-check on any nps shortlist.
Nps pricing and cost considerations
Pricing for nps is usually per user per month, billed monthly or annually, and scales across tiers. Where you land depends on team size and how much nps capability you need bundled in.
Look past the sticker price at the total cost of owning nps: onboarding and data migration, paid add-ons and integrations, admin time, and per-seat increases as you grow. Model the all-in cost at your projected 12-month headcount before committing to a nps contract.
See the full 8 Best Rippling Alternatives in 2026 (For Every Budget and Team Size).
Types of nps
- All-in-one platformsBroad suites that cover the full nps workflow in one place. Zonka Feedback is an example, suited to teams that want everything integrated rather than stitched together.
- Specialist / best-of-breed toolsFocused tools that do one part of nps exceptionally well; Startquestion fits teams that prefer depth in the area that matters most over breadth.
- SMB-friendly toolsLower-cost, quick-to-deploy options built for small teams — Emojics starts at $9.50/month and gets a team running fast.
- Enterprise-grade platformsHighly configurable systems built for scale, governance, and complex workflows, like Zonka Feedback — the most-reviewed option here.
- Cloud-based deliveryMost nps today is delivered via the cloud, cutting IT overhead and enabling secure remote access — the default for fast-growing teams.
What to compare in nps
No single tool is best for everyone — fit depends on the capabilities your team uses daily. These are the features that most separate nps tools, and the ones worth testing in a trial.
- Core functionalityDepth of the primary nps capabilities — the reason you're buying. Compare how Zonka Feedback and Startquestion handle your must-have workflows.
- Ease of useHow quickly a team gets productive in the nps tool day to day; even the most capable nps delivers nothing if people won't adopt it.
- Integrations & APINative connectors plus an open API to wire your nps into the rest of the stack, including Survey/ User Feedback Software.
- Reporting & analyticsDashboards that turn nps activity into decisions leaders can act on in real time, not month-end.
- AutomationAutomating the repetitive parts of nps cuts manual effort and error — usually the single biggest time saver here.
- Security & complianceAccess controls, data protection, and the certifications that nps buyers in regulated industries can't skip.
- Support & onboardingDocumentation, training, and responsive support — for nps, this largely decides how fast you see value.
What nps is used for
Reviews surface a consistent set of jobs teams hire nps to do — most of them about making sure nothing falls through the cracks.
- Standardizing the workflowTeams use nps to standardize how work gets done so quality doesn't depend on who's handling it; Zonka Feedback is a common choice for putting that structure in place.
- Centralizing records & dataKeeping nps records in one place so every team pulls from accurate, current information instead of duplicated spreadsheets.
- Automating routine workAutomating the repetitive parts of nps to cut manual effort and free time for higher-value work — tools like Startquestion lean heavily on this.
- Reporting & oversightGiving leaders real-time visibility into nps to catch issues early and plan ahead with confidence.
Who uses NPS Software
Nps tools are used across an organization — from frontline staff and team leads to operations, admins, and executives who rely on the reporting. Adoption spans industries including software and technology, professional services, healthcare, financial services, and agencies.
Common nps integrations
Nps is most valuable wired into the rest of your stack. Across reviews, these are the categories teams most often connect to it — each closing a gap between the record and the work happening around it.
- Survey/ User Feedback SoftwareConnecting your nps to Survey/ User Feedback Software lets teams automate handoffs and keep both systems in sync so nothing is re-keyed.
- Speech Analytics SoftwareConnecting your nps to Speech Analytics Software lets teams share data both ways so each team works from the same current record.
- Experience Management SoftwareConnecting your nps to Experience Management Software lets teams trigger downstream work automatically as records change.
Best NPS Software for your team
Top overall nps pick
The highest-ranked nps on Spotsaas.
- Zonka Feedback — Easy to use and clean interface, suitable for enterprise products.
Best value
The most capability per dollar in nps.
- Emojics — Lowest entry price of the top picks at $9.50/month.
Most reviewed
The most battle-tested nps by real users.
- Zonka Feedback — The largest verified review base in this list (48 reviews).
Best for large orgs
Nps built for scale and governance.
- Startquestion — A strong fit for bigger teams that need configurable nps.
Frequently asked questions
Most Popular FAQs
What is nps?
NPS Software centralizes nps so a team works from one shared, current system instead of scattered spreadsheets and tools — adding automation and reporting on top.
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How much does nps cost?
Entry plans across the top picks here start at $10/month and average about $58/month. Watch for per-seat increases and paid add-ons when comparing nps plans.
Which nps is best?
Zonka Feedback, Startquestion, and Trustmary rank highest on Spotsaas. The best fit still depends on your team size, budget, and required integrations.
Do these tools offer a free trial?
Yes — 7 of the top 10 ranked tools offer a free trial or freemium plan, so you can test with real data first.
Small Business FAQs
What is the most affordable nps?
Emojics is the lowest-priced of the top picks at $9.50/month, a good starting point for small teams that still want core capability.
What is the best nps for small teams?
Small teams usually want low cost and fast setup; Emojics and Startquestion are practical starting points without heavy admin overhead.
Enterprise FAQs
What is the best nps for large organizations?
Zonka Feedback carries the largest review base here and is built for scale and governance; Zonka Feedback is also a common enterprise choice for configurability.
Which nps has the best AI capabilities?
AI features are expanding fast across the category; the higher-ranked platforms like Zonka Feedback and Startquestion tend to lead on built-in automation and intelligence.
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Looking to replace a NPS Software tool?
Each round-up compares that product against the closest options on features, pricing and user ratings.