SurveyLab Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SurveyLab offers custom pricing plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is SurveyLab?
SurveyLab is designed to help to measure customer loyalty, satisfaction and net promoter score, NPS. userr NPS is a great way to monitor how customers feel about their experience. Measuring NPS for a few years is even more helpful to understand what drives changes in customers' opinions over time.
Pricing
SurveyLab offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
SurveyLab Software Demo
SurveyLab was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SurveyLab
- Use cases
- Customer experience measurement, Market research, Product feedback collection
- Team types
- Customer success teams, Market research analysts
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose SurveyLab
Intuitive and easy-to-use interface for quick survey creation
Multiple channels for gathering customer responses
Responsive and helpful customer support
Is SurveyLab right for you?
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
Choose SurveyLab if
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
Consider alternatives if
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
What buyers should know before shortlisting SurveyLab
MySurveyLab receives glowing reviews from users over the past year, highlighting its strengths and positive impact on various projects. Users appreciate the convenience and user-friendly interface, allowing easy creation and deployment of surveys.
The tool's diverse features, like drag-and-drop functionality and a wide range of question types, cater to different project needs. Users also praise the exceptional customer support which provides quick and professional assistance.
While some users mention minor issues like slow loading times and the need for additional reporting options, overall, the positive feedback outweighs any drawbacks. The tool's ability to assist in diverse projects, including organizational structure mapping and academic research, showcases its versatility and reliability.
Users particularly value the platform for its ease of use, real-time reporting, and support in conducting surveys efficiently. In conclusion, MySurveyLab stands out as a valuable and reliable survey tool with great potential for various research and project needs.
SurveyLab pros and cons
- SurveyLab pros
Intuitive and easy-to-use interface for quick survey creation
Multiple channels for gathering customer responses
Responsive and helpful customer support
- SurveyLab cons
Sluggish loading times reported by some users
Limited payment options for certain services like sampling
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Get started with SurveyLab
Start your free trial — no credit card required.
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Compare SurveyLab side-by-side with top NPS Software alternatives.
What is the pricing of SurveyLab?
SurveyLab uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
SurveyLab reviews and ratings
Buyer sentiment
Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues.
What buyers like
- Ease of use
- Multi-channel response collection
- Customer support responsiveness
Common complaints
- Slow loading times
- Complex navigation
What users are saying
C
Clifford
08/19/20
Upfront, complete and is easy to use
PROS & CONS What are the best aspects of this product? A convenient and flawless survey tool. Gives me no hassles when used, especially that it ...
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A
Arlene
07/15/20
Valuable survey tool that fits my needs
PROS & CONS What are the best aspects of this product? SurveyLab features a huge arsenal of survey tools that I’ve used for some of my projects, ...
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F
Frank
07/13/20
User support is a big help
PROS & CONS What are the best aspects of this product? It comes in a convenient monthly payment deal. I find the drag and drop features very ...
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UI
User in Veterinary
10/29/19
Excellent product and Wonderfully attentive Service
What do you like best? The MySurveyLab system is a very simple but rich modular survey platform. Easy to design, use and deploy. And their ...
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V
Verla
10/16/19
Good survey tools for our project
PROS & CONS What are the best aspects of this product? I like that I can create surveys easily with MySurveyLab, and they offer user panels, which ...
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C
Claire
10/15/19
Easy to use and helpful software
PROS & CONS What are the best aspects of this product? I like that MySurveyLab has open-ended questions with different fields. It helps us manage ...
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SurveyLab security and data handling
Key compliance certifications and security features for IT and security teams evaluating SurveyLab.
Developer & data
Alternatives to SurveyLab
Recommended
Listen, improve, and exceed ...
9.8
Excellent
SurveyLab Support Options
Frequently Asked Questions About SurveyLab
Common questions buyers ask before choosing SurveyLab.
SurveyLab is a strong fit if: You need quick, easy survey creation with drag-and-drop question types.; Your team values multi-channel customer response collection for broader feedback.. Consider alternatives if: Your enterprise requires extensive integrations and advanced analytics capabilities.; You need highly customizable survey workflows or faster, more responsive UI performance..
Buyers commonly note the following limitations of SurveyLab: Sluggish loading times reported by some users; Limited payment options for certain services like sampling; Interface and menu navigation could be simplified further.
Some top alternatives to SurveyLab includes Zonka Feedback, Startquestion, Customer.guru, SatisMeter and SmileBack.
SurveyLab offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by SurveyLab. You can visit SurveyLab pricing page to get the latest pricing.
Ready to try it?
Get started with SurveyLab
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].