SurveyLab Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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SurveyLab offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is SurveyLab?
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wide range of question formats and can be used for academic research, organizational diagnostics, or customer loyalty tracking from the same account. Some users report slow loading times on large surveys, which is worth testing during a free trial.
Pricing
SurveyLab offers custom pricing plan
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
SurveyLab Software Demo
SurveyLab was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SurveyLab
- Use cases
- Customer experience measurement, Market research, Product feedback collection
- Team types
- Customer success teams, Market research analysts
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose SurveyLab
Intuitive and easy-to-use interface for quick survey creation
Multiple channels for gathering customer responses
Responsive and helpful customer support
Is SurveyLab right for you?
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
Choose SurveyLab if
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
Consider alternatives if
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
What buyers should know before choosing SurveyLab
MySurveyLab receives glowing reviews from users over the past year, highlighting its strengths and positive impact on various projects. Users appreciate the convenience and user-friendly interface, allowing easy creation and deployment of surveys.
The tool's diverse features, like drag-and-drop functionality and a wide range of question types, cater to different project needs. Users also praise the exceptional customer support which provides quick and professional assistance.
While some users mention minor issues like slow loading times and the need for additional reporting options, overall, the positive feedback outweighs any drawbacks. The tool's ability to assist in diverse projects, including organizational structure mapping and academic research, showcases its versatility and reliability.
Users particularly value the platform for its ease of use, real-time reporting, and support in conducting surveys efficiently. In conclusion, MySurveyLab stands out as a valuable and reliable survey tool with great potential for various research and project needs.
SurveyLab pros and cons
- SurveyLab pros
Intuitive and easy-to-use interface for quick survey creation
Multiple channels for gathering customer responses
Responsive and helpful customer support
- SurveyLab cons
Sluggish loading times reported by some users
Limited payment options for certain services like sampling
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What is the pricing of SurveyLab?
SurveyLab uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if SurveyLab fits your budget?
SurveyLab reviews and ratings
Buyer sentiment
Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues.
What buyers like
- Ease of use
- Multi-channel response collection
- Customer support responsiveness
Common complaints
- Slow loading times
- Complex navigation
Are you using SurveyLab?
- See if SurveyLab fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of SurveyLab?
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
SurveyLab security and data handling
Key compliance certifications and security features for IT and security teams evaluating SurveyLab.
Developer & data
Alternatives to SurveyLab
SurveyLab Support Options
Frequently Asked Questions About SurveyLab
Common questions buyers ask before choosing SurveyLab.
SurveyLab is a NPS Software. SurveyLab offers Survey Builder, Customer NPS, Feedback Management, Reporting, Email Surveys and many more functionalities.
SurveyLab is a strong fit if: You need quick, easy survey creation with drag-and-drop question types.; Your team values multi-channel customer response collection for broader feedback.. Consider alternatives if: Your enterprise requires extensive integrations and advanced analytics capabilities.; You need highly customizable survey workflows or faster, more responsive UI performance..
Buyers commonly note the following limitations of SurveyLab: Sluggish loading times reported by some users; Limited payment options for certain services like sampling; Interface and menu navigation could be simplified further.
Some top alternatives to SurveyLab includes ProProfs Survey Maker, SurveyLegend, GrowthScore, Promoter Ninja and ClearlyRated.
SurveyLab offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by SurveyLab. You can visit SurveyLab pricing page to get the latest pricing.
Ready to try it?
Get started with SurveyLab
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].