8.5
Spot Score
FeedbackLink Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $15 / Month
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SpotSaaS Analysis for FeedbackLink
FeedbackLink is a simple NPS software solution used by customer insights analysts and marketing teams focused on retention. With a rating of 4.1/5 from 170,269 reviews, it is broadly validated, indicating widespread satisfaction among its users.
FeedbackLink excels with its user-friendly interface and ability to quickly collect feedback, making it ideal for teams that need to gauge customer satisfaction efficiently. However, it falls short in offering advanced features, which may limit its appeal for those needing more in-depth analysis.
Quick facts about FeedbackLink
What is FeedbackLink?
FeedbackLink is a basic NPS survey tool for small and mid-sized organizations that need to measure customer loyalty scores without a complex feedback platform. It collects Net Promoter Score data and surfaces satisfaction trends in a simple reporting view. Teams requiring advanced segmentation, multi-channel feedback collection, or deep analytics should evaluate more feature-rich alternatives.
Pricing
Starts from $15 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
FeedbackLink Software Demo
FeedbackLink was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FeedbackLink
- Use cases
- Customer experience teams, Customer success management, Product management
- Team types
- Customer insights analysts, Marketing teams focused on retention
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose FeedbackLink
Ease of capturing NPS data quickly
Straightforward feedback collection process
Good for basic customer loyalty insights
Is FeedbackLink right for you?
Best for small to medium businesses needing simple, quick NPS feedback collection.
Choose FeedbackLink if
- You want an easy, low-complexity tool to capture NPS data rapidly.
- Your team focuses on basic customer loyalty insights without advanced analytics.
- You prefer a straightforward survey process without extensive customization needs.
Consider alternatives if
- Your company requires highly customizable survey workflows for complex feedback strategies.
- You need deep integration with CRM and analytics platforms for enterprise-level insights.
What buyers should know before shortlisting FeedbackLink
FeedbackLink provides a straightforward NPS survey solution that is easy to use. Its focus on customer loyalty insights makes it a solid choice for organizations looking to gauge satisfaction quickly.
FeedbackLink pros and cons
- FeedbackLink pros
Ease of capturing NPS data quickly
Straightforward feedback collection process
Good for basic customer loyalty insights
- FeedbackLink cons
Limited advanced analytics capabilities
Lack of extensive customization options
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What is the pricing of FeedbackLink?
FeedbackLink Pricing Plans
Learn
$15
/Month
1 Business location (1 Feedback link)
Send 500 email invites/month
50 Text (SMS) credits/month
Check for new reviews every week
10,000 widget page views
Show more +
Engage
$39
/Month
Up to 5 different locations
Send 5,000 email invites/month
500 Text (SMS) credits/month
Check for new reviews every day
Automatically send review/feedback invites (integrations)
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Soar
$299
/Month
Up to 30 different locations
Send 20,000 email invites/month
5,000 Text (SMS) credits/month
Check for new reviews twice a day
Automatically send review/feedback invites (integrations)
Show more +
Enterprise
FeedbackLink reviews and ratings
Buyer sentiment
Users appreciate FeedbackLink for its simplicity and ease of use in capturing NPS data but note limitations in customization and analytics.
What buyers like
- Ease of use
- Quick setup
- Effective basic NPS collection
Common complaints
- Limited analytics
- Lack of customization
- See if FeedbackLink fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of FeedbackLink?
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Polls or voting is a software feature that allows users to gather opinions, feedback, and preferences from a group of people. It is a method…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
SMS Surveys is a powerful tool that streamlines the process of conducting surveys and gathering valuable feedback from customers, employees,…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Text analytics is a powerful software feature that is revolutionizing the way businesses analyze and extract insights from large volumes of…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Web Widget Survey is a powerful tool designed for businesses to gather feedback and opinions from their customers. It is a versatile web-bas…
FeedbackLink security and data handling
Key compliance certifications and security features for IT and security teams evaluating FeedbackLink.
Developer & data
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FeedbackLink Support Options
Frequently Asked Questions About FeedbackLink
Common questions buyers ask before choosing FeedbackLink.
FeedbackLink is a NPS Software. FeedbackLink offers Web Widget Survey, SMS Surveys, Email Surveys, Survey Builder, Customer NPS and many more functionalities.
FeedbackLink is a strong fit if: You want an easy, low-complexity tool to capture NPS data rapidly.; Your team focuses on basic customer loyalty insights without advanced analytics.. Consider alternatives if: Your company requires highly customizable survey workflows for complex feedback strategies.; You need deep integration with CRM and analytics platforms for enterprise-level insights..
Buyers commonly note the following limitations of FeedbackLink: Limited advanced analytics capabilities; Lack of extensive customization options; Pricing details not publicly available.
Some top alternatives to FeedbackLink includes Zonka Feedback, Promoter Ninja, eNPS, GrowthScore and SmileBack.
FeedbackLink offers Free Trial, Subscription, Quotation Based pricing models
The starting price of FeedbackLink is $15/Month
Ready to try it?
Get started with FeedbackLink
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].