ProProfs Survey Maker Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $7 / Month
Overview
Pricing
Features
Buyer feedback
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Security & Compliance
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What is ProProfs Survey Maker?
ProProfs Survey Maker is an online survey tool for customer experience, HR, and marketing teams that need to build multilingual surveys optimized for web and mobile without developer help. It includes a library of professional templates, supports multiple question types, and integrates with third-party apps for pushing response data downstream. Best suited for teams that need broad survey flexibility across use cases rather than deep NPS-specific analytics.
Pricing
Starts from $7 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
ProProfs Survey Maker Software Demo
ProProfs Survey Maker was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ProProfs Survey Maker
- Use cases
- Customer experience measurement, Market research surveys, Employee feedback collection
- Team types
- Customer experience teams, Market research analysts
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose ProProfs Survey Maker
Customizable survey creation with various question types and templates
Multi-lingual support optimized for different devices
Intuitive user interface with user-friendly controls
Is ProProfs Survey Maker right for you?
Best for customizable, multi-lingual surveys in small to medium businesses.
Choose ProProfs Survey Maker if
- You need extensive branding and personalization options for surveys.
- Your team requires multi-lingual support optimized for various devices.
- You want an intuitive, user-friendly interface for easy survey creation.
Consider alternatives if
- Your organization depends on extensive third-party software integrations.
- You require advanced, stable mobile survey management features.
What buyers should know before shortlisting ProProfs Survey Maker
ProProfs Survey Maker is a versatile tool that stands out for its wide range of customization options and variety of question types, making survey creation engaging and effective. Users appreciate the ability to design surveys optimized for different devices and supported in multiple languages, catering to a global audience.
The software's user-friendly interface, seamless integration with third-party applications, and data security feature prominently among its strengths. While minor glitches have been reported, prompt customer support resolves issues efficiently.
The availability of professional templates, feedback customization, and insightful reporting tools make ProProfs Survey Maker a top choice for businesses looking to collect valuable feedback and enhance customer engagement. Overall, it's a comprehensive tool that streamlines the survey creation process and facilitates meaningful insights for various organizations.
ProProfs Survey Maker pros and cons
- ProProfs Survey Maker pros
Customizable survey creation with various question types and templates
Multi-lingual support optimized for different devices
Intuitive user interface with user-friendly controls
- ProProfs Survey Maker cons
Limited third-party integrations
Occasional bugs and glitches impacting user experience
Ready to try it?
Get started with ProProfs Survey Maker
Start your free trial — no credit card required.
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See how it stacks up
Compare ProProfs Survey Maker side-by-side with top NPS Software alternatives.
What is the pricing of ProProfs Survey Maker?
ProProfs Survey Maker Pricing Plans
Basic
$7
/Month
Unlimited Surveys
Unlimited Responses
Administrators : 1
Customer Support : Basic
Integrations : Basic
Show more +
Professional
$19
/Month
Includes features of Basic plan, plus
Logo, Branding & Themes
Survey Scoring
Branching and Skip Logic
Accept File Uploads
Show more +
Business
$69
/Month
Includes features of Professional plan, plus
Quiz Maker Team : $79 /month value
Net Promoter Score
In-App Survey
Sidebar Forms
Show more +
Enterprise
$199
/Month
Includes features of Business plan, plus
Administrators : Unlimited
Quiz Maker Business : $139 /month value
Organizational Data oversight, security and ownership
Organization-wide collaboration
Show more +
Weighing your options?
Not sure if ProProfs Survey Maker fits your budget?
ProProfs Survey Maker reviews and ratings
Buyer sentiment
Users generally appreciate the tool's customization and ease of use but note issues with integrations and mobile usability.
What buyers like
- Customization options
- Multi-lingual support
- User-friendly interface
Common complaints
- Limited integrations
- Mobile UI and bugs
Are you using ProProfs Survey Maker?
What users are saying
NB
Neha B
07/04/22
"Software tool with Multi-lingual Support"
What do you like best about ProProfs Survey Maker? This tool supports surveys in 70+ languages. Also, it helps us in designing the survey that is ...
Read more
NB
Neha Bansal
07/04/22
Best tool for creating on-brand surveys
PROS: ProProfs Survey Maker offers a wide range of customization options, from selecting the look and feel of the survey to adding custom branding ...
Read more
AR
Anonymous Reviewer
07/04/22
Good Tool with a Variety of Survey Questions!
PROS & CONS What are the best aspects of this product? I can add a variety of questions- Likert-scale, Rating-scale, Textbox, multiple-choice, Yes/No ...
Read more
AU
Anonymous User
05/05/22
"Multiple Question Types Survey"
What do you like best about ProProfs Survey Maker? The best thing is that we can create attractive surveys using different questions types like ...
Read more
MV
Meet V
02/26/22
"Best Tool for NPS Survey"
What do you like best about ProProfs Survey Maker? The process of designing and creating NPS Surveys with ProProfs Survey Maker has been a piece of ...
Read more
AP
Anurag P
01/06/22
"Engaging survey maker that helps you collect customers’ details"
What do you like best about ProProfs Survey Maker? The ease of use and user-friendliness are the prime reasons we have chosen this software for ...
Read more
- See if ProProfs Survey Maker fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of ProProfs Survey Maker?
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
ProProfs Survey Maker security and data handling
Key compliance certifications and security features for IT and security teams evaluating ProProfs Survey Maker.
Certifications
Security features
Developer & data
Alternatives to ProProfs Survey Maker
Recommended
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9.8
Excellent
ProProfs Survey Maker Support Options
Frequently Asked Questions About ProProfs Survey Maker
Common questions buyers ask before choosing ProProfs Survey Maker.
ProProfs Survey Maker is a NPS Software. ProProfs Survey Maker offers Survey Builder, Multi-language Support, Mobile Survey, Third-party Integration, Question Library and many more functionalities.
ProProfs Survey Maker is a strong fit if: You need extensive branding and personalization options for surveys.; Your team requires multi-lingual support optimized for various devices.. Consider alternatives if: Your organization depends on extensive third-party software integrations.; You require advanced, stable mobile survey management features..
Buyers commonly note the following limitations of ProProfs Survey Maker: Limited third-party integrations; Occasional bugs and glitches impacting user experience; Mobile version and UI design need improvement.
Some top alternatives to ProProfs Survey Maker includes Zonka Feedback, eSurveysPro, QuestionPro, SurveyNuts and ProProfs Quiz Maker.
ProProfs Survey Maker offers Free Trial, Subscription pricing models
The starting price of ProProfs Survey Maker is $7/Month
Ready to try it?
Get started with ProProfs Survey Maker
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
