8.9
Spot Score
Top Alternatives to SmileBack - Better Options for 2026
Customer satisfaction made simple.
Main Features
- Custom Survey URLs
- Customer NPS
- Data Analysis Tools
- Email Marketing
Pricing
Starts from $83/Month when Billed Yearly
Free Trial available
SmileBack is a NPS Software platform with a user rating of 4.6★ based on 86 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 8 vetted NPS Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
How we rank: Alternatives are ordered by Spotsaas Spot Score — a composite of user ratings, review volume, and feature coverage — with sponsored placements clearly labeled.
SmileBack vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| SmileBack Current | NPS Software | $83 | 4.6 ★ | ✓ Yes |
 Zonka Feedback | NPS Software | $24 | 4.7 ★ | ✓ Yes |
 Customer.guru | NPS Software | $50 | 4.4 ★ | ✓ Yes |
 FeedbackLink | NPS Software | $15 | 4.1 ★ | ✓ Yes |
 Promoter Ninja | NPS Software | Free trial | 5.0 ★ | ✓ Yes |
 GrowthScore | NPS Software | $19 | 4.2 ★ | ✓ Yes |
Showing 1-8 out of 8
List of the Top SmileBack alternatives as of June 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.8
Spot Score
Zonka Feedback
RECOMMENDED
Listen, improve, and exceed customer expectations.
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What is Zonka Feedback?
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about brand, products and services.
Read moreCommon Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 13 more
Unique Features
-
Web Pop-up Survey
-
SMS Surveys
-
Employee NPS
+ 9 more
Pricing
Free Trial available, Try Now
Starts from $24/Month when Billed Yearly
9.1
Spot Score
Customer.guru
Transform customer feedback into business success.
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What is Customer.guru?
Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps the user by providing relevant tools and a simple interface.
Read moreCommon Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 10 more
Unique Features
-
Web Pop-up Survey
-
Multi-language Support
-
Mobile Survey
Pricing
Free Trial available, Try Now
Starts from $50/Month
8.5
Spot Score
FeedbackLink
Boost loyalty with real-time customer feedback.
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What is FeedbackLink?
FeedbackLink is a simple NPS survey and feedback solution for organizations that need to capture Net Promoter Score information, gain insights into customer loyalty and customer satisfaction.
Read moreCommon Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 11 more
Unique Features
-
SMS Surveys
Pricing
Free Trial available, Try Now
Starts from $15/Month
8.5
Spot Score
Promoter Ninja
Engage, empower, and elevate your sales team today!
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What is Promoter Ninja?
The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...
Read moreCommon Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 10 more
Unique Features
-
SMS Surveys
-
Multi-language Support
-
Mobile Survey
Pricing
Free Trial available, Try Now
8.3
Spot Score
GrowthScore
Grow your business with customer-driven insights.
Add to compare
What is GrowthScore?
Growth Score is NPS software, a leader in Net Promoter measurement services. GrowthScore lets user collect customer feedback through multiple channels and turn that information into actionable insights that help guide business decisions.
Read moreCommon Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 8 more
Unique Features
-
Mobile Survey
Pricing
Free Trial available, Try Now
Starts from $19/Month
8.7
Spot Score
SoluCX
Convert leads, maximize sales, achieve success.
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What is SoluCX?
SoluCX NPS is a web-based application that enables companies to capture, track, and fulfill leads in real-time. It accompanies the company through the entire lead life cycle by providing the tools required to obtain data entry from sales representatives, run real-time analytics on that data to ...
Read moreCommon Features
-
Web Widget Survey
-
Email Surveys
-
Survey Builder
+ 10 more
Unique Features
-
SMS Surveys
Pricing
SoluCX offers custom pricing plan
8.4
Spot Score
Thermostat
Effortlessly control comfort from anywhere with Thermostat.
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What is Thermostat?
The NPS Thermostat is an intelligent Wi-Fi programmable thermostat with a touchscreen display. Users can view the current and forecast weather and control home comfort from wherever they are. The NPS Thermostat also allows users to control their thermostat and schedule energy consumption ...
Read moreCommon Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 10 more
Unique Features
-
Web Pop-up Survey
-
Anonymous Feedback
-
Mobile Survey
Pricing
Starts from $40.83/Month when Billed Yearly, also offers free forever plan
9.0
Spot Score
SatisMeter
Measure customer satisfaction and boost loyalty.
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What is SatisMeter?
SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the ...
Read moreCommon Features
-
Email Surveys
-
Survey Builder
-
Customer NPS
+ 12 more
Unique Features
-
Employee NPS
-
Pulse Surveys
-
Anonymous Feedback
+ 3 more
Pricing
Free Trial available, Try Now
Starts from $49/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
