Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · NPS Software
Zonka Feedback, Startquestion, and Trustmary lead the NPS software category. Zonka Feedback shines with a SpotScore of 9.8/10, indicating exceptional user satisfaction. Startquestion boasts the highest user rating of 4.8/5 from 202 reviews, reflecting its reliability and popularity. Trustmary, with a SpotScore of 9.4/10, offers a solid balance of features and user approval.
NPS software helps organizations measure customer loyalty and satisfaction through Net Promoter Scores. Marketing teams and customer success managers frequently use these tools to enhance customer experience and retention strategies.
Quick picks for NPS Software
- Best overall — Zonka Feedback
- Best for high user satisfaction — Startquestion
- Best for balanced features — Trustmary
- Best free option — Promoter.io
Who gets the most from NPS Software
- 1Customer success managers seeking to improve customer loyalty and retention through NPS surveys
- 2Marketing managers conducting market research and brand reputation monitoring using NPS feedback
- 3Product managers collecting product feedback and customer satisfaction data to inform development
How to choose NPS Software
If you need quick survey setup with strong customization, filter by platforms offering survey logic and templates. For enterprise use, sort by rating and filter by solutions with offline capabilities and robust customer support.
Showing 1-17 out of 17
8.7
Spot Score

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What is SoluCX?
SoluCX NPS is a web-based application that enables companies to capture, track, and fulfill leads in real-time. It accompanies the company through the entire lead life cycle by providing the tools required to obtain data entry from sales representatives, run real-time analytics on that data to ...
Read more about SoluCXSoluCX offers custom pricing plan
8.5
Spot Score

Promoter Ninja
Engage, empower, and elevate your sales team today!
Best for: SMB teams · Mid-market · Enterprise
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What is Promoter Ninja?
The Promoter Ninja is an NPS engagement and productivity solution to the entire sales funnels. It is built from scratch based on customer feedbacks, real documentations and data. The NPS software application provides a dynamic way to run userr sales team with better communication, seamless ...
Read more about Promoter Ninja8.8
Spot Score

YesInsights
Boost customer loyalty with efficient NPS management.
Best for: SMB teams · Mid-market · Enterprise
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What is YesInsights?
YesInsights is an intuitive and powerful NPS Software that aims to help companies manage their Net Promoter System with an easy-to-use Content Management System (CMS) that's fully integrated with the customer database and the Net Promoter dashboard.
Read more about YesInsightsStarts from $20/Month

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8.6
Spot Score

ClearlyRated
Uncover actionable insights from your customer feedback.
Best for: SMB teams · Mid-market · Enterprise
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What is ClearlyRated?
ClearlyRated NPS Software is a fast, easy to use feedback software that allows to understand customer's rating experience. It provides multi-screen visualizations of detailed insights into the steps that users take while giving feedback. In addition to rating data, it can also be used for ...
Read more about ClearlyRatedClearlyRated offers custom pricing plan
9.4
Spot Score

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What is Startquestion?
NPS gives an accurate measure of customer loyalty. Unlike satisfaction studies which indicate how happy user is with what receive from a company, NPS measures how likely to recommend a company to friends and colleagues. It is the next generation of customer analytics that goes beyond gauging ...
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SurveyLab
Measure, monitor, and improve customer satisfaction with SurveyLab.
Best for: SMB teams · Mid-market · Enterprise
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What is SurveyLab?
SurveyLab is designed to help to measure customer loyalty, satisfaction and net promoter score, NPS. userr NPS is a great way to monitor how customers feel about their experience. Measuring NPS for a few years is even more helpful to understand what drives changes in customers' opinions over time.
Read more about SurveyLab9.8
Spot Score

Zonka Feedback
RECOMMENDED
Listen, improve, and exceed customer expectations.
Best for: SMB teams · Mid-market · Enterprise
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What is Zonka Feedback?
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about brand, products and services.
Read more about Zonka Feedback8.9
Spot Score

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What is SmileBack?
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive dashboards. Utilize segments, filters and tags to uncover further ...
Read more about SmileBack9.2
Spot Score

Emojics
Empower your business with real-time customer feedback.
Best for: SMB teams · Mid-market · Enterprise
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What is Emojics?
Emojics is a revolutionary platform that lets businesses and website owners gather feedback from their users with ease. It helps users capture more leads and analyze the emotions of their customers. The service allows users to interact with their customers based on their feelings with reaction ...
Read more about EmojicsStarts from $9.50
9.4
Spot Score

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What is Trustmary?
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks ...
Read more about Trustmary8.2
Spot Score

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What is eNPS?
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100 means the customer would tell everyone to avoid like the plague, while 100 ...
Read more about eNPSStarts from $29/Month

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What is SurveyLegend?
SurveyLegend is a web-based customer survey software. The software’s intuitive interface enables user to build and distribute customer surveys in minutes—without any coding knowledge! Respondents can be reached anywhere they take online surveys including all the popular survey panels such as
Read more about SurveyLegendStarts from $15/Month when Billed Yearly, also offers free forever plan

ProProfs Survey Maker
Revolutionize your customer interactions with our survey maker.
Best for: SMB teams · Mid-market · Enterprise
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What is ProProfs Survey Maker?
ProProfs is a leader in delivering enterprise-wide self-service solutions to make customer interactions easy, fast, and memorable. This Survey maker tool is a proven user experience for userr surveys, polls or questionnaires!
Read more about ProProfs Survey Maker9.1
Spot Score

Customer.guru
Transform customer feedback into business success.
Best for: SMB teams · Mid-market · Enterprise
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What is Customer.guru?
Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps the user by providing relevant tools and a simple interface.
Read more about Customer.guru
MedBridge
Streamline your practice, care for patients with ease.
Best for: SMB teams · Mid-market · Enterprise
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What is MedBridge?
MedBridge is an EMR offering integrating NPS' proprietary electronic medical record technologies with GEMS, the leading provider of private medical group management software solutions. MedBridge's features are designed to enhance overall physician productivity and workflow efficiencies so user ...
Read more about MedBridgeStarts from $250/User/Year
8.3
Spot Score

GrowthScore
Grow your business with customer-driven insights.
Best for: SMB teams · Mid-market · Enterprise
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What is GrowthScore?
Growth Score is NPS software, a leader in Net Promoter measurement services. GrowthScore lets user collect customer feedback through multiple channels and turn that information into actionable insights that help guide business decisions.
Read more about GrowthScore8.5
Spot Score

FeedbackLink
Boost loyalty with real-time customer feedback.
Best for: SMB teams · Mid-market · Enterprise
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What is FeedbackLink?
FeedbackLink is a simple NPS survey and feedback solution for organizations that need to capture Net Promoter Score information, gain insights into customer loyalty and customer satisfaction.
Read more about FeedbackLink




