8.2
Spot Score
eNPS Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPRAdd to compare
Starts from $29 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for eNPS
eNPS is a customer feedback management tool used by customer success managers and support teams in small to medium businesses. With a rating of 4.5/5 from 4 reviews, it is niche-loved, indicating strong satisfaction among its specific user base.
The software excels in providing real-time customer ranking, allowing teams to quickly gauge customer sentiment. Its easy survey creation and user-friendly interface make it accessible for teams focused on customer retention. However, it offers only basic analytics, which may not meet the needs of larger enterprises seeking more in-depth insights.
Quick facts about eNPS
What is eNPS?
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100 means the customer would tell everyone to avoid like the plague, while 100 means they'd tell everyone how awesome it is.
Pricing
Starts from $29 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRData residency:🇺🇸
eNPS Screenshots
eNPS was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider eNPS
- Use cases
- Customer service teams, Small and medium business customer experience management, Customer feedback analysis
- Team types
- Customer success managers, Support teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose eNPS
Real-time customer ranking from -100 to +100
Simple survey-based feedback collection
Effective for small and medium business customer service management
Is eNPS right for you?
Best for SMBs needing simple, real-time NPS customer feedback management.
Choose eNPS if
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
Consider alternatives if
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
What buyers should know before shortlisting eNPS
eNPS provides a straightforward solution for small and medium businesses to manage customer feedback effectively. Its real-time ranking system helps businesses understand customer sentiment quickly.
eNPS pros and cons
- eNPS pros
Real-time customer ranking from -100 to +100
Simple survey-based feedback collection
Effective for small and medium business customer service management
- eNPS cons
Limited advanced features or integrations
Small user rating base (only 4 ratings)
Ready to try it?
Get started with eNPS
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare eNPS side-by-side with top NPS Software alternatives.
What is the pricing of eNPS?
eNPS Pricing Plans
eNPS reviews and ratings
Buyer sentiment
Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence.
What buyers like
- Ease of use
- Real-time feedback
- Clear NPS scoring
Common complaints
- Limited features
- Lack of pricing clarity
- See if eNPS fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of eNPS?
Anonymous feedback is a software feature that allows users to provide their opinions, suggestions, and comments without revealing their iden…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Polls or voting is a software feature that allows users to gather opinions, feedback, and preferences from a group of people. It is a method…
Pulse surveys are a powerful tool that allows organizations to gather valuable insights from their employees in a timely and efficient manne…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
eNPS security and data handling
Key compliance certifications and security features for IT and security teams evaluating eNPS.
Certifications
Developer & data
Alternatives to eNPS
eNPS Support Options
Frequently Asked Questions About eNPS
Common questions buyers ask before choosing eNPS.
eNPS is a NPS Software. eNPS offers Email Surveys, Employee NPS, Pulse Surveys, Anonymous Feedback, Third-party Integration and many more functionalities.
eNPS is a strong fit if: You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.; Your customer service or success teams want easy-to-use, survey-based feedback collection.. Consider alternatives if: You require advanced analytics or detailed customer feedback beyond basic NPS scoring.; You are a large enterprise needing complex integrations and scalable, enterprise-grade features..
Buyers commonly note the following limitations of eNPS: Limited advanced features or integrations; Small user rating base (only 4 ratings); Lack of detailed pricing information.
Some top alternatives to eNPS includes Zonka Feedback, Retently, FeedbackLink, Promoter Ninja and SatisMeter.
eNPS offers Free Trial, Subscription pricing models
The starting price of eNPS is $29/Month
Ready to try it?
Get started with eNPS
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
