8.8
Spot Score
YesInsights Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $20 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
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SpotSaaS Analysis for YesInsights
YesInsights is a survey tool frequently used by customer success teams and marketing managers in small to medium businesses. With a 4.9/5 rating from 26 reviews, it is broadly validated, indicating strong user satisfaction and reliability.
The software excels with its easy-to-use interface, allowing users to create and conduct surveys swiftly. Additionally, the ability to customize surveys provides precise feedback, making it a valuable tool for customer experience management and product feedback collection. However, a limitation exists in its integration options, which may restrict users looking for advanced functionalities.
Quick facts about YesInsights
What is YesInsights?
YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses to a central dashboard integrated with their customer database. Conditional survey logic is intentionally simple — teams with complex branching requirements or who need to track individual respondent journeys should verify feature fit before buying.
Pricing
Starts from $20 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
YesInsights Software Demo
YesInsights was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider YesInsights
- Use cases
- Customer experience management, Market research teams, Product feedback collection
- Team types
- Customer success teams, Marketing managers
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose YesInsights
Easy-to-use interface enabling quick survey creation
Customizable surveys allowing precise feedback collection
Fast setup saving time for users
Is YesInsights right for you?
Best for small to medium businesses needing quick, customizable NPS surveys.
Choose YesInsights if
- You want an easy-to-use interface for fast survey creation and deployment.
- You need customizable surveys integrated with your customer database and NPS dashboard.
- You prefer a simple, streamlined setup with minimal technical complexity.
Consider alternatives if
- Your organization requires extensive third-party integrations for complex workflows.
- Your team needs advanced survey features and complex customizations without support.
What buyers should know before shortlisting YesInsights
YesInsights works best for teams that need fast survey deployment without complex logic. The interface is straightforward—most users set up their first survey in under 10 minutes.
The NPS-based feedback system is the core strength; if your primary goal is tracking customer satisfaction scores and basic open-ended responses, this is where the platform excels. Before shortlisting, verify three things in a demo: (1) whether the survey logic matches your branching needs—YesInsights keeps conditional logic simple, so complex skip patterns may require workarounds; (2) how response organization works for your team size—the platform groups answers by question, not by respondent journey, which matters if you need to track individual customer paths; (3) integration scope—native connectors exist for Slack and email, but custom API calls are required for most CRM or analytics tools.
Pricing is per-survey-response, not per-user, so costs scale with volume. If you run 50+ surveys monthly or collect over 10,000 responses per month, request a custom quote during the trial—standard pricing can become expensive at scale.
The platform also lacks advanced features like response weighting, statistical significance testing, and multi-language survey delivery, so if you need survey research capabilities beyond basic feedback collection, you'll outgrow it quickly.
YesInsights pros and cons
- YesInsights pros
Easy-to-use interface enabling quick survey creation
Customizable surveys allowing precise feedback collection
Fast setup saving time for users
- YesInsights cons
Limited integration options restricting advanced functionality
Complexity of rich features can overwhelm new users without support
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Start your free trial — no credit card required.
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What is the pricing of YesInsights?
YesInsights Pricing Plans
YesInsights Solo
$20
/Month
1,000 responses per month
5 surveys
YesInsights branding
NPS surveys
Website Widget
YesInsights Essential
$79
/Month
5,000 responses per month
10 surveys
No branding
NPS surveys
Website Widget
YesInsights Professional
$149
/Month
25,000 responses per month
Unlimited surveys
No branding
NPS surveys
Website Widget
YesInsights Enterprise
Unlimited responses
Unlimited surveys
No branding
NPS surveys
Website Widget
YesInsights reviews and ratings
Buyer sentiment
Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users.
What buyers like
- Ease of use
- Customization options
- Quick setup
Common complaints
- Limited integrations
- Complexity for new users
What users are saying
AU
Anonymous User
04/21/20
"It is very user friendly and easy to look at the basic analytics."
What do you like best about YesInsights? The user interface is very easy to use as well as train others on. What do you dislike about YesInsights?
JM
Julia M
05/11/18
"The best feedback data collecter ever."
What do you like best about YesInsights? I can say that I really love how versatil the surveys are, they can just be adapted accord to my needs, they ...
Read more
KM
Kim M
05/03/18
"Amazing tool. "
What do you like best about YesInsights? What I like the most about this software is how easy is to work with Yesinsights, offers you an important ...
Read more
AU
Anonymous User
04/19/18
"Very easy to pickup"
What do you like best about YesInsights? The shortcuts to specific areas and the ease of differentiating each area within the program. What do you ...
Read more
AU
Anonymous User
03/29/18
"Try the Free Trial"
What do you like best about YesInsights? I really like how easy it was to use. I tried the free trial so I could check out a few different types and ...
Read more
XY
Xuefei Y
03/27/18
"User friendly survey system "
What do you like best about YesInsights? The user experience is very smooth and instructions are clear and easy to follow What do you dislike about ...
Read more
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What are the features of YesInsights?
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Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
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Web Widget Survey is a powerful tool designed for businesses to gather feedback and opinions from their customers. It is a versatile web-bas…
YesInsights security and data handling
Key compliance certifications and security features for IT and security teams evaluating YesInsights.
Certifications
Security features
Developer & data
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9.8
Excellent
YesInsights Support Options
Frequently Asked Questions About YesInsights
Common questions buyers ask before choosing YesInsights.
YesInsights is a NPS Software. YesInsights offers Web Widget Survey, Web Pop-up Survey, Email Surveys, Survey Builder, Customer NPS and many more functionalities.
YesInsights is a strong fit if: You want an easy-to-use interface for fast survey creation and deployment.; You need customizable surveys integrated with your customer database and NPS dashboard.. Consider alternatives if: Your organization requires extensive third-party integrations for complex workflows.; Your team needs advanced survey features and complex customizations without support..
Buyers commonly note the following limitations of YesInsights: Limited integration options restricting advanced functionality; Complexity of rich features can overwhelm new users without support; Lack of extensive marketplace for add-ons.
Some top alternatives to YesInsights includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore and SmileBack.
YesInsights offers Free Trial, Subscription, Quotation Based pricing models
The starting price of YesInsights is $20/Month
Ready to try it?
Get started with YesInsights
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].