9.1
Spot Score
Customer.guru Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $50 / Month
Cisco
Samsung
IBM
Intel
PanasonicTrusted by many companies including Cisco
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SpotSaaS Analysis for Customer.guru
Customer.guru is an NPS software solution primarily used by customer success teams, product managers, and marketing teams in small to medium businesses. With a rating of 4.4/5 from 31 reviews, it is broadly validated as a reliable tool for managing customer experience and satisfaction tracking.
Users appreciate Customer.guru for its ease of setup and intuitive interface, which simplifies the process of implementing NPS and gathering customer feedback efficiently. It provides a valuable metric for measuring customer engagement, making it a time-saving asset for teams focused on customer experience management. However, a limitation to consider is its limited customization options, which may not meet the needs of users seeking extensive feature richness without adequate support.
Quick facts about Customer.guru
What is Customer.guru?
Customer.guru is an NPS tracking tool used by SaaS founders and small customer success teams to embed Net Promoter Score surveys in transactional emails and monitor customer loyalty trends over time. It automates survey delivery, sends branded emails with customizable logos, and aggregates scores in a single dashboard so teams can identify detractors and act before churn accelerates. Setup is fast enough for a single founder to deploy without dedicated CX staff.
Pricing
Starts from $50 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Customer.guru Software Demo
Customer.guru was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Customer.guru
- Use cases
- Customer experience management, Product feedback collection, Customer satisfaction tracking
- Team types
- Customer success teams, Product managers
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Customer.guru
Easy and quick survey setup with a simple user interface
Effective measurement of customer engagement via NPS
Customizable surveys with company branding
Is Customer.guru right for you?
Best for small to medium businesses needing simple, effective NPS surveys.
Choose Customer.guru if
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
Consider alternatives if
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
What buyers should know before shortlisting Customer.guru
Customer. guru is a standout NPS tool with a slew of positive attributes.
Users rave about its swift setup, cost-effectiveness, and stellar customer support. It excels in tracking customer satisfaction levels and pinpointing areas for improvement, empowering businesses to enhance their products effectively.
The platform's seamless integration of NPS surveys in emails, complete with customizable logos and automated thank-you messages, streamlines feedback collection effortlessly. Moreover, its user-friendly interface simplifies survey creation and testing processes.
Customer. guru's ability to aggregate feedback centrally offers a bird's-eye view of customer sentiment, facilitating strategic decision-making.
While a few users may have minor concerns, such as wanting more in-depth analytics, overall feedback indicates its prowess in simplifying NPS implementation and delivering actionable insights. For businesses seeking a user-friendly, efficient NPS solution, Customer.
guru stands out as a top choice.
Customer.guru pros and cons
- Customer.guru pros
Easy and quick survey setup with a simple user interface
Effective measurement of customer engagement via NPS
Customizable surveys with company branding
- Customer.guru cons
Limited customization options and marketplace for apps/connectors
Feature set may feel overwhelming without sufficient support
Ready to try it?
Get started with Customer.guru
Start your free trial — no credit card required.
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See how it stacks up
Compare Customer.guru side-by-side with top NPS Software alternatives.
What is the pricing of Customer.guru?
Customer.guru Pricing Plans
Customer.guru reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features.
What buyers like
- Ease of use
- Effective NPS measurement
- Customer support
Common complaints
- Limited customization
- Basic outreach options
What users are saying
KZ
Karel Z
12/22/21
"Great NPS tool"
What do you like best about Customer.guru? Super fast setup, competitive pricing, great customer support What do you dislike about Customer.guru?
MA
Melissa A
08/14/20
"Great for tracking purposes"
What do you like best about Customer.guru? It’s ability to track customer satisfaction and show potential room for improvement really help enable a ...
Read more
JS
Josh S
05/05/20
"Simple to setup and love the NPS style survey that's embedded in the email"
What do you like best about Customer.guru? I love that it is easy to create the email with our logo. I also like the fact that the user can click the ...
Read more
LK
Lilien K
12/10/19
"It is really awesome to have this app."
What do you like best about Customer.guru? Save alot of time since it is easy to implement NPS. You can easily dig in your customers. And managed task ...
Read more
CC
Chiyembekezo C
12/10/19
"Amazing tool."
What do you like best about Customer.guru? I appreciate how Customer.guru allows us to aggregate feedback from clients in one place. And especially ...
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CR
Craig R
12/08/19
"The best for measuring our customer satisfaction"
What do you like best about Customer.guru? A very simple application to use, not confusing at all. It takes the best action to what the business wants ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Customer.guru?
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Web Pop-up Survey is an innovative tool that allows website owners to gain valuable insight from their visitors. It is a powerful feature th…
Web Widget Survey is a powerful tool designed for businesses to gather feedback and opinions from their customers. It is a versatile web-bas…
Customer.guru security and data handling
Key compliance certifications and security features for IT and security teams evaluating Customer.guru.
Certifications
Security features
Developer & data
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9.8
Excellent
Customer.guru Customers
Cisco
Samsung
IBM
Intel
Panasonic
Apple
Orange
ebay
Salesforce
Amazom
Customer.guru Support Options
Frequently Asked Questions About Customer.guru
Common questions buyers ask before choosing Customer.guru.
Customer.guru is a NPS Software. Customer.guru offers Web Widget Survey, Web Pop-up Survey, Email Surveys, Survey Builder, Customer NPS and many more functionalities.
Customer.guru is a strong fit if: You want quick, easy survey setup with a user-friendly interface.; You need to track customer satisfaction and product feedback efficiently.. Consider alternatives if: Your enterprise requires extensive survey customization and complex integrations.; You need advanced customer outreach beyond basic survey distribution..
Buyers commonly note the following limitations of Customer.guru: Limited customization options and marketplace for apps/connectors; Feature set may feel overwhelming without sufficient support; Limited customer outreach options beyond basic surveys.
Some top alternatives to Customer.guru includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore and SmileBack.
Customer.guru offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Customer.guru is $50/Month
Ready to try it?
Get started with Customer.guru
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].