9.0
Spot Score
SatisMeter Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $49 / Month
Mention
Segment
Buzzsumo
When I WorkTrusted by many companies including Mention
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SpotSaaS Analysis for SatisMeter
SatisMeter is a cloud-based NPS software primarily used by customer success teams and product managers in small to medium businesses. With a rating of 2.7 out of 5 from 41 user reviews, it presents a mixed reception, indicating that while some users find value, others may encounter challenges.
Users highlight the software's easy setup and integration with data platforms, which allows teams to quickly start gathering feedback. The intuitive interface is another strong point, making it accessible for those with minimal technical expertise. However, new users might find the customizations and advanced features overwhelming without adequate guidance, which could hinder their initial experience.
Quick facts about SatisMeter
What is SatisMeter?
SatisMeter is a pioneering technology & multi-channel system that helps businesses to keep customers loyal through acquiring in-app feedback following the Net Promoter System. From the point your customers have encountered the value of your product, they can experience this survey as the first-time interaction. It is convenient to be operated post Sales & Support, Mindshare Surveys, Webinars & Event reviews, and after the user had a helpful experience with a unique element of your product. With
Pricing
Starts from $49 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
SatisMeter Software Demo
SatisMeter was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SatisMeter
- Use cases
- Customer feedback collection, Post-sales and support surveys, Event and webinar feedback
- Team types
- Customer success teams, Product managers
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose SatisMeter
Easy setup and integration with data platforms
Intuitive and user-friendly interface
Responsive customer support
Is SatisMeter right for you?
Best for simple, multi-channel NPS feedback in small to medium businesses.
Choose SatisMeter if
- You need quick, easy setup with minimal technical overhead.
- Your team values seamless integration with tools like Slack and Intercom.
- You want to collect customer feedback post-sales, support, or events efficiently.
Consider alternatives if
- Your organization requires extensive customizations beyond basic support.
- You depend on a large marketplace of third-party app integrations.
What buyers should know before shortlisting SatisMeter
SatisMeter stands out as an exceptional tool for gathering customer feedback, as highlighted by numerous users in their reviews. Users appreciate its user-friendly interface, easy setup process, and the ability to integrate seamlessly with various platforms.
The platform's simplicity and efficient features make it a valuable asset for businesses aiming to streamline their feedback collection processes. Additionally, SatisMeter excels in providing a range of integrations with tools like Slack and Intercom, enhancing its usability and functionality.
Customers also praise the responsive support team, emphasizing the platform's reliability and customer service. While some users mention minor cons such as simplicity and lack of advanced features, the overall sentiment remains overwhelmingly positive.
SatisMeter's ability to deliver on its promise of easy setup, robust reporting, and prompt support makes it a top choice for those looking for an effective NPS solution.
SatisMeter pros and cons
- SatisMeter pros
Easy setup and integration with data platforms
Intuitive and user-friendly interface
Responsive customer support
- SatisMeter cons
Customizations and advanced features can be overwhelming for new users
Limited marketplace options for apps and connectors
Ready to try it?
Get started with SatisMeter
Start your free trial — no credit card required.
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What is the pricing of SatisMeter?
SatisMeter Pricing Plans
STARTUP
$49
/Month
300 Responses
3 000 Active users
Multiple channels: web, in-app, email, iOS, Android
Unlimited team members
Integrations with Intercom, Slack, Segment and more
Show more +
GROWTH
$99
/Month
1000 Responses
10000 Active users
Multiple channels: web, in-app, email, iOS, Android
Unlimited team members
Integrations with Intercom, Slack, Segment and more
Show more +
BUSINESS
$299
/Month
10000 Responses
100000 Active users
Multiple channels: web, in-app, email, iOS, Android
Unlimited team members
Integrations with Intercom, Slack, Segment and more
Show more +
ENTERPRISE
More than 100000 Active users
Multiple channels: web, in-app, email, iOS, Android
Unlimited team members
Integrations with Intercom, Slack, Segment and more
Segmented customer targeting
Show more +
SatisMeter reviews and ratings
Buyer sentiment
Users generally appreciate the ease of use and integration capabilities but express concerns about limited customization and integration options.
What buyers like
- Ease of setup
- User-friendly interface
- Responsive customer support
Common complaints
- Limited customization options
- Restricted integration marketplace
What users are saying
HG
Hein G
10/12/23
"Agent for change"
What do you like best about SatisMeter? Loving that we implemented Satismeter at my organisation. Really helped to turn the tide in terms of ...
Read more
AU
Anonymous User
01/09/23
"Very easy dashboard helping us identify unsatisfied client in an instant!"
What do you like best about SatisMeter? The weekly email highlighting the review received the previous week allows us to share the info with the most ...
Read more
BF
Beatriz F
08/16/22
"Herramienta increíble"
What do you like best about SatisMeter? Lo que más me gusta es que una herramienta muy intuitiva de utilizar y que me permite tener un estupendo ...
Read more
JM
Jacob M
05/23/22
"Good simple tool, excellent support"
What do you like best about SatisMeter? * It's very simple software, I can add new users without needing to onboard them. * Support is excellent
JF
Justus F
05/05/22
"Great customer service"
What do you like best about SatisMeter? This is the first company that actually implemented a feature that I requested, instead of the standard answer ...
Read more
AU
Anonymous User
03/01/22
"Great purpose-built product that does everything you need at an excellent price"
What do you like best about SatisMeter? Satismeter is truly fit-for-purpose. We use it to collect and analyse Net Promoter System responses across our ...
Read more
What are the features of SatisMeter?
Anonymous feedback is a software feature that allows users to provide their opinions, suggestions, and comments without revealing their iden…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Polls or voting is a software feature that allows users to gather opinions, feedback, and preferences from a group of people. It is a method…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Pulse surveys are a powerful tool that allows organizations to gather valuable insights from their employees in a timely and efficient manne…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Text analytics is a powerful software feature that is revolutionizing the way businesses analyze and extract insights from large volumes of…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
SatisMeter security and data handling
Key compliance certifications and security features for IT and security teams evaluating SatisMeter.
Certifications
Security features
Developer & data
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SatisMeter Customers
Mention
Segment
Buzzsumo
When I Work
SatisMeter Support Options
Frequently Asked Questions About SatisMeter
Common questions buyers ask before choosing SatisMeter.
SatisMeter is a NPS Software. SatisMeter offers Email Surveys, Survey Builder, Employee NPS, Customer NPS, Pulse Surveys and many more functionalities.
SatisMeter is a strong fit if: You need quick, easy setup with minimal technical overhead.; Your team values seamless integration with tools like Slack and Intercom.. Consider alternatives if: Your organization requires extensive customizations beyond basic support.; You depend on a large marketplace of third-party app integrations..
Buyers commonly note the following limitations of SatisMeter: Customizations and advanced features can be overwhelming for new users; Limited marketplace options for apps and connectors; Potential lack of specific functionalities due to integration limits.
Some top alternatives to SatisMeter includes Zonka Feedback, FeedbackLink, Promoter Ninja, eNPS and piHAPPINESS.
SatisMeter offers Free Trial, Subscription, Quotation Based pricing models
The starting price of SatisMeter is $49/Month
Ready to try it?
Get started with SatisMeter
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].