8.3
Spot Score
GrowthScore Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $19 / Month
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Pricing
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Buyer feedback
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SpotSaaS Analysis for GrowthScore
GrowthScore is a versatile NPS software used by customer success teams and marketing managers in medium to large businesses. With a rating of 4.2/5 from 7 user reviews, it is broadly validated, indicating a generally positive reception with some room for improvement.
GrowthScore's ability to gather multi-channel feedback and deliver actionable insights stands out, making it particularly useful for managing customer experience and analyzing product feedback. However, potential users should be aware that it may be too basic for large enterprises and has limited integrations, which could be a drawback for those needing more complex solutions.
Quick facts about GrowthScore
What is GrowthScore?
GrowthScore is an NPS and customer feedback platform for CX teams collecting responses across email, web forms, and chat at scale — the platform is designed for companies generating 500 or more monthly submissions. It surfaces sentiment trends and response patterns in a dashboard and exports data via CSV, JSON, or API for integration with existing BI tools. Pricing scales with feedback volume and user seats, so teams with lower submission rates should compare per-submission costs against alternatives before committing.
Pricing
Starts from $19 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
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GrowthScore Screenshots
GrowthScore was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GrowthScore
- Use cases
- Customer experience management, Product feedback analysis, Customer loyalty programs
- Team types
- Customer success teams, Marketing managers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose GrowthScore
Multi-channel customer feedback collection
Actionable insights for business decision making
Strong Net Promoter Score measurement capabilities
Is GrowthScore right for you?
Best for mid-to-large teams needing multi-channel NPS and actionable insights.
Choose GrowthScore if
- You require robust Net Promoter Score measurement across multiple feedback channels.
- Your team needs actionable customer insights to guide strategic business decisions.
- Your company size is medium to large (51+ employees) with complex feedback needs.
Consider alternatives if
- You are a very small business with minimal customer feedback requirements.
- You need a fully self-serve, low-cost NPS tool with transparent pricing upfront.
What buyers should know before shortlisting GrowthScore
GrowthScore collects feedback across email, web forms, and chat channels, then surfaces sentiment trends and response patterns in its dashboard. Before shortlisting, verify that its feedback taxonomy matches your existing categorization—the platform uses preset tags that may require manual remapping if your team uses different labels.
Check whether the analytics export formats (CSV, JSON) integrate with your existing BI tools; some users report needing custom API calls for real-time syncing to data warehouses. Pricing scales with feedback volume and user seats, so clarify your monthly submission baseline during the demo to avoid surprise overage charges.
The platform works best for companies collecting 500+ feedback submissions monthly; below that threshold, the per-submission cost becomes inefficient compared to lighter tools.
GrowthScore pros and cons
- GrowthScore pros
Multi-channel customer feedback collection
Actionable insights for business decision making
Strong Net Promoter Score measurement capabilities
- GrowthScore cons
Limited publicly available pricing information
Smaller user base with only 7 ratings
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What is the pricing of GrowthScore?
GrowthScore reviews and ratings
Buyer sentiment
Overall positive sentiment with appreciation for multi-channel feedback and actionable insights, tempered by concerns about pricing transparency and limited user feedback.
What buyers like
- Multi-channel feedback collection
- Actionable insights
- NPS measurement accuracy
Common complaints
- Pricing transparency
- Limited user reviews
- See if GrowthScore fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of GrowthScore?
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
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Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
GrowthScore security and data handling
Key compliance certifications and security features for IT and security teams evaluating GrowthScore.
Certifications
Developer & data
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Frequently Asked Questions About GrowthScore
Common questions buyers ask before choosing GrowthScore.
GrowthScore is a NPS Software. GrowthScore offers Email Surveys, Survey Builder, Customer NPS, Third-party Integration, Reporting (Analytics) and many more functionalities.
GrowthScore is a strong fit if: You require robust Net Promoter Score measurement across multiple feedback channels.; Your team needs actionable customer insights to guide strategic business decisions.. Consider alternatives if: You are a very small business with minimal customer feedback requirements.; You need a fully self-serve, low-cost NPS tool with transparent pricing upfront..
Buyers commonly note the following limitations of GrowthScore: Limited publicly available pricing information; Smaller user base with only 7 ratings; Potentially higher complexity for very small teams.
Some top alternatives to GrowthScore includes Zonka Feedback, FeedbackLink, SoluCX, UserSpeaks and piHAPPINESS.
GrowthScore offers Free Trial, Subscription, Quotation Based pricing models
The starting price of GrowthScore is $19/Month
Ready to try it?
Get started with GrowthScore
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].