8.6
Spot Score
ClearlyRated Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRClearlyRated offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for ClearlyRated
ClearlyRated is a powerful tool for customer success teams and HR and talent management professionals in medium to large enterprises. With a rating of 4.8/5 from 38,149 reviews, it is broadly validated as a reliable platform for enhancing client and employee satisfaction.
The platform excels with its easy-to-use interface and intuitive navigation, making it accessible for teams to implement surveys efficiently. Users also commend the quick and responsive customer support, which ensures smooth operation and troubleshooting. However, a limitation to consider is the platform's limited customization options for surveys, which might necessitate additional support for more complex requirements.
Quick facts about ClearlyRated
What is ClearlyRated?
ClearlyRated NPS Software is a fast, easy to use feedback software that allows to understand customer's rating experience. It provides multi-screen visualizations of detailed insights into the steps that users take while giving feedback. In addition to rating data, it can also be used for surveying and NPS calculation
Pricing
ClearlyRated offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
ClearlyRated Screenshots
ClearlyRated was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ClearlyRated
- Use cases
- Customer experience management, Employee engagement surveys, Service quality improvement
- Team types
- Customer success teams, HR and talent management
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose ClearlyRated
Intuitive and easy-to-use platform with a user-friendly dashboard
Quick and responsive customer support
Provides detailed analytics and valuable insights for decision making
Is ClearlyRated right for you?
Best for straightforward NPS and feedback with strong analytics and support.
Choose ClearlyRated if
- You need a simple, fast-to-deploy NPS and feedback tool with minimal setup.
- Your team values detailed visual insights into user feedback steps for decision making.
- You want responsive customer support to assist with survey implementation and analysis.
Consider alternatives if
- You require highly customizable survey designs beyond basic templates.
- Your organization depends on extensive third-party app integrations and connectors.
What buyers should know before shortlisting ClearlyRated
ClearlyRated has consistently proven to be a valuable tool for businesses seeking to understand and improve client and talent satisfaction. Users appreciate the platform for its easy implementation of surveys and the insightful summary of responses that pinpoint areas for growth and strengths.
The support team's responsiveness is a standout feature, helping users navigate the process seamlessly. The user-friendly dashboard allows for easy access to data, allowing users to track progress and compare results effortlessly.
Additionally, the platform's ability to gather unbiased feedback has enabled organizations to pivot and enhance their services successfully. While some users mentioned minor areas of improvement, such as potential enhancements or navigation nuances, the overall sentiment remains overwhelmingly positive.
ClearlyRated stands out as a reliable partner in the client experience and accounting services arena, providing actionable insights and fostering a culture of continuous improvement. It's a highly recommended tool for those looking to elevate their service quality and strengthen client relationships.
ClearlyRated pros and cons
- ClearlyRated pros
Intuitive and easy-to-use platform with a user-friendly dashboard
Quick and responsive customer support
Provides detailed analytics and valuable insights for decision making
- ClearlyRated cons
Limited customization options for surveys
Lack of variety in marketplace integrations and connectors
Ready to try it?
Get started with ClearlyRated
Connect with the team for a personalised demo.
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Compare ClearlyRated side-by-side with top NPS Software alternatives.
What is the pricing of ClearlyRated?
ClearlyRated uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
ClearlyRated Pricing Plans
ClearlyRated reviews and ratings
Buyer sentiment
Users generally express high satisfaction with the platform’s ease of use, insightful analytics, and responsive support, while noting some limitations in customization and integrations.
What buyers like
- Ease of use
- Customer support responsiveness
- Insightful analytics
Common complaints
- Limited survey customization
- Lack of integration options
What users are saying
AU
Anonymous User
01/09/24
"Recruiting Manager"
What do you like best about ClearlyRated? Tells us about how we are doing and what's our rating in the market. What do you dislike about ClearlyRated?
AU
Anonymous User
01/09/24
"Recruiting Manager"
What do you like best about ClearlyRated? Tells us about how we are doing and what's our rating in the market. What do you dislike about ClearlyRated?
AU
Anonymous User
12/18/23
"Would Highly Recommend"
What do you like best about ClearlyRated? The immense amount of response we've been getting. What do you dislike about ClearlyRated?
AU
Anonymous User
12/18/23
"Would Highly Recommend"
What do you like best about ClearlyRated? The immense amount of response we've been getting. What do you dislike about ClearlyRated?
AU
Anonymous User
11/30/23
"Fantastic internal teamwork."
What do you like best about ClearlyRated? They met our needs throughout the entire process and guided us along the way. Great experience. What do you ...
Read more
AU
Anonymous User
11/30/23
"Fantastic internal teamwork."
What do you like best about ClearlyRated? They met our needs throughout the entire process and guided us along the way. Great experience. What do you ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of ClearlyRated?
Anonymous feedback is a software feature that allows users to provide their opinions, suggestions, and comments without revealing their iden…
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Text analytics is a powerful software feature that is revolutionizing the way businesses analyze and extract insights from large volumes of…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
ClearlyRated security and data handling
Key compliance certifications and security features for IT and security teams evaluating ClearlyRated.
Certifications
Developer & data
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9.8
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ClearlyRated Support Options
Frequently Asked Questions About ClearlyRated
Common questions buyers ask before choosing ClearlyRated.
ClearlyRated is a NPS Software. ClearlyRated offers Survey Builder, Employee NPS, Customer NPS, Anonymous Feedback, Text Analytics and many more functionalities.
ClearlyRated is a strong fit if: You need a simple, fast-to-deploy NPS and feedback tool with minimal setup.; Your team values detailed visual insights into user feedback steps for decision making.. Consider alternatives if: You require highly customizable survey designs beyond basic templates.; Your organization depends on extensive third-party app integrations and connectors..
Buyers commonly note the following limitations of ClearlyRated: Limited customization options for surveys; Lack of variety in marketplace integrations and connectors; Platform can feel overwhelming due to feature richness.
Some top alternatives to ClearlyRated includes Zonka Feedback, Retently, FeedbackLink, eNPS and SatisMeter.
ClearlyRated offers Quotation Based pricing model
The starting price is not disclosed by ClearlyRated. You can visit ClearlyRated pricing page to get the latest pricing.
Ready to try it?
Get started with ClearlyRated
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
