9.8
Spot Score
Zonka Feedback Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $24 / Month when Billed Yearly
Leroy Merlin
SAP
BCG
Nikon
Health City Cayman IslandsTrusted by many companies including Leroy Merlin
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Zonka Feedback
Zonka Feedback is a versatile NPS software used by customer success teams, product managers, and marketing managers in small to medium businesses for tasks like customer experience management and product feedback collection. With a 4.7/5 rating from 130 reviews, it is broadly validated, indicating strong user satisfaction and reliability.
Users highlight its easy-to-use interface and powerful survey-building capabilities, which include templates and survey logic, making data collection efficient and effective. The API's ease of use and offline survey tools further enhance its utility. However, a notable limitation is the lack of application intelligence behind the surveys, which could affect more advanced analytical needs.
Quick facts about Zonka Feedback
What is Zonka Feedback?
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building branded surveys to generating sentiment reports and closing the loop with follow-up actions. Users consistently highlight the white-label capability and offline survey mode as standout features for field teams and in-person events.
Pricing
Starts from $24 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Zonka Feedback Software Demo
Zonka Feedback was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zonka Feedback
- Use cases
- Customer experience management, Product feedback collection, Brand reputation monitoring
- Team types
- Customer success teams, Product managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Zonka Feedback
Easy to use and clean interface suitable for enterprise products
Powerful survey-building features including templates and survey logic
Robust API and excellent offline survey tools
Is Zonka Feedback right for you?
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
Choose Zonka Feedback if
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
Consider alternatives if
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
What buyers should know before shortlisting Zonka Feedback
Zonka Feedback stands out as a powerful and user-friendly survey tool, highly praised by its users for various reasons. Customers appreciate its ease of use, clean interface, and efficient survey-building capabilities.
Many users highlight the extensive templates, white-label feature, and API functionality as key strengths. The tool's flexibility in customizing surveys, convenient offline survey tools, and excellent customer support have also left a positive impression.
Furthermore, Zonka Feedback's reporting capabilities are commended for their depth and ease of use, allowing users to gain valuable insights quickly. While there are some mentions of minor technical glitches and limitations in downloading feedback comments in certain formats, these seem to be outweighed by the overall positive feedback.
Overall, Zonka Feedback appears to be a comprehensive and reliable tool, suitable for a wide range of industries and use cases, providing users with a seamless experience in collecting valuable feedback and driving improvements in customer satisfaction.
Zonka Feedback pros and cons
- Zonka Feedback pros
Easy to use and clean interface suitable for enterprise products
Powerful survey-building features including templates and survey logic
Robust API and excellent offline survey tools
- Zonka Feedback cons
Lack of application intelligence behind surveys
Limitations in downloading all feedback comments in PDF format
Ready to try it?
Get started with Zonka Feedback
Start your free trial — no credit card required.
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See how it stacks up
Compare Zonka Feedback side-by-side with top NPS Software alternatives.
What is the pricing of Zonka Feedback?
Zonka Feedback Pricing Plans
Essential
Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies)
Add Devices : 0 (based upon the devices, the pricing varies)
1,000 Online Responses
1,000 Email Sends
0 SMS Credits
Show more +
Professional
Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies)
Add Devices : 0 (based upon the devices, the pricing varies)
Unlimited Online Responses
10,000 Email Sends
500 SMS Credits
Show more +
Growth
Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies)
Add Devices : 0 (based upon the devices, the pricing varies)
Unlimited Online Responses
50,000 Email Sends
2,500 SMS Credits
Show more +
Enterprise
Offline and Kiosk Survey : 30 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies)
Add Devices : 0 (based upon the devices, the pricing varies)
Unlimited Online Responses
150,000 Email Sends
4,000 SMS Credits
Show more +
Zonka Feedback reviews and ratings
Buyer sentiment
Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features.
What buyers like
- Ease of use
- Customizable surveys
- Offline survey tools
Common complaints
- Lack of advanced analytics
- Limited feedback export options
What users are saying
AU
Anonymous User
02/14/24
"Feedback beast!"
What do you like best about Zonka Feedback? What caught my eye initially was the companies using Zonka Feedback. If it's good enough for some of these ...
Read more
TE
Toby E
07/18/23
"Great product with great customer support"
What do you like best about Zonka Feedback? The product is easy to use and clean. Templates are great and the white-label feature is really good for ...
Read more
AG
Angel G
05/26/22
"An amazingsurvey tool"
What do you like best about Zonka Feedback? The API is so easy to use and very usefull, plus the offline survey tools are excellent! What do you ...
Read more
BJ
Borja Jimena Tomás
10/07/21
I needed a powerful surveying software
I needed a software that provided me with advanced surveying to capture the most relevant data in my workshops, and zone does this work going beyond ...
Read more
AU
Anonymous User
10/06/21
"An excellent surveying tool"
What do you like best about Zonka Feedback? I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to ...
Read more
RJ
Rabindra J
09/21/21
"One of the best feedback tool and all in one tool for feedback"
What do you like best about Zonka Feedback? I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect ...
Read more
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- A demo or quick answers, your call
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What are the features of Zonka Feedback?
Anonymous feedback is a software feature that allows users to provide their opinions, suggestions, and comments without revealing their iden…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Kiosk Survey is a powerful tool designed to gather data and feedback from customers or visitors in a quick and efficient manner. It is a sof…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Offline survey is a valuable software feature that allows users to conduct surveys without an internet connection. This feature enables rese…
Polls or voting is a software feature that allows users to gather opinions, feedback, and preferences from a group of people. It is a method…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Pulse surveys are a powerful tool that allows organizations to gather valuable insights from their employees in a timely and efficient manne…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
SMS Surveys is a powerful tool that streamlines the process of conducting surveys and gathering valuable feedback from customers, employees,…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Text analytics is a powerful software feature that is revolutionizing the way businesses analyze and extract insights from large volumes of…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Web Pop-up Survey is an innovative tool that allows website owners to gain valuable insight from their visitors. It is a powerful feature th…
Web Widget Survey is a powerful tool designed for businesses to gather feedback and opinions from their customers. It is a versatile web-bas…
Zonka Feedback security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zonka Feedback.
Certifications
Security features
Developer & data
Alternatives to Zonka Feedback
Zonka Feedback Customers
Leroy Merlin
SAP
BCG
Nikon
Health City Cayman Islands
Select CITYWALK Mall
FastMed
Jones the Grocer
Grisworld
Zappfresh.com
QUT
GreyOrange
Jacks of Fiji
Larsen
MovenPick
Zonka Feedback Support Options
Frequently Asked Questions About Zonka Feedback
Common questions buyers ask before choosing Zonka Feedback.
Zonka Feedback is a NPS Software. Zonka Feedback offers Web Widget Survey, Web Pop-up Survey, SMS Surveys, Email Surveys, Survey Builder and many more functionalities.
Zonka Feedback is a strong fit if: You need flexible survey building with templates and advanced logic.; Your team requires robust offline survey tools for data collection.. Consider alternatives if: You require advanced AI-driven analytics for deep survey insights.; You need comprehensive export options, especially full feedback PDFs..
Buyers commonly note the following limitations of Zonka Feedback: Lack of application intelligence behind surveys; Limitations in downloading all feedback comments in PDF format; Some users may find reporting depth insufficient for complex needs.
Some top alternatives to Zonka Feedback includes Startquestion, FeedbackLink, Promoter Ninja, eNPS and ZenSurvey.
Zonka Feedback offers Free Trial, Subscription pricing models
The starting price of Zonka Feedback is $24/Month when Billed Yearly
Ready to try it?
Get started with Zonka Feedback
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].