9.4
Spot Score
Trustmary Review: Is It The Right NPS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $190 / Month
Destia
Lumon
Happyornot
NetsTrusted by many companies including Destia
Overview
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Features
Buyer feedback
Alternatives
Customers
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SpotSaaS Analysis for Trustmary
Trustmary is a tool for customer experience managers and marketing teams in small to medium businesses, designed to streamline the collection of customer feedback. With a rating of 4.6/5 from 43 reviews, it is broadly validated, indicating satisfaction among its users.
The software excels with its easy-to-use interface and automation features, making feedback collection straightforward and ensuring no customer input is overlooked. However, a limitation is the lack of advanced features in its website integration widget, which may not meet all user needs.
Quick facts about Trustmary
What is Trustmary?
Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social network or even a personal blog. A user's reputation is verified by NPS(Net Promoter Score) through deeplinks and other methods to ensure the score is trustworthy. Trustmary gives companies, businesses and individuals the tools to verify and reward their customers, clients and users for positive contribution to the community.
Pricing
Starts from $190 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Trustmary Software Demo
Trustmary was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Trustmary
- Use cases
- E-commerce platforms, Online search engines, Social networks
- Team types
- Customer experience managers, Marketing teams
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Trustmary
Easy to use interface with ongoing improvements
Automated feedback collection ensuring no customer input is missed
Simple dashboard providing quick access to NPS and recommendations
Is Trustmary right for you?
Best for scalable, automated NPS feedback in e-commerce and social platforms.
Choose Trustmary if
- You need a simple, low-complexity tool for automated NPS feedback collection.
- Your business is a small to medium e-commerce, social network, or search engine platform.
- You want trustworthy NPS scores verified via deeplinks and easy HubSpot integration.
Consider alternatives if
- You require advanced widget customization for embedding on your website.
- You need highly visual, customizable, and versatile reporting dashboards.
What buyers should know before shortlisting Trustmary
Trustmary is a powerful tool for collecting customer feedback effortlessly and using it to boost business success. Users appreciate its user-friendly interface, making it easy to gather feedback and integrate it into their operations seamlessly.
The platform's consistent updates and improvements ensure a continuously evolving and versatile experience. While some users mentioned initial concerns about the platform's readiness, Trustmary has since addressed these issues, leaving users satisfied with its performance.
Some users desired additional features and more customization options, but these seem minor in comparison to the overall benefits offered. Trustmary excels in streamlining feedback collection, enhancing customer satisfaction, and utilizing feedback for marketing purposes effectively.
Its integration with platforms like HubSpot adds further value, making it a reliable choice for businesses looking to improve customer relations and drive sales. Overall, Trustmary is a highly recommended solution for businesses seeking an easy-to-use feedback system with valuable insights and impactful results.
Trustmary pros and cons
- Trustmary pros
Easy to use interface with ongoing improvements
Automated feedback collection ensuring no customer input is missed
Simple dashboard providing quick access to NPS and recommendations
- Trustmary cons
Limited advanced features in website integration widgets
Output reports available only in limited, less visually appealing formats
Ready to try it?
Get started with Trustmary
Start your free trial — no credit card required.
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What is the pricing of Trustmary?
Trustmary reviews and ratings
Buyer sentiment
Users generally express satisfaction with Trustmary’s ease of use, automation, and integration, though some desire more advanced features and visual customization.
What buyers like
- Ease of use
- Automation of feedback collection
- Integration with other platforms
Common complaints
- Limited widget features for website integration
- Lack of visually appealing and versatile reporting options
What users are saying
VK
Ville K
05/31/21
"Platform is super easy to use and is getting better and more versatile all the time!"
What do you like best about Trustmary? I like the ease of use and constant improvements the best. New features coming every month it seems. Collecting ...
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AU
Anonymous User
05/20/21
"Easy to use and collect feedback"
What do you like best about Trustmary? With Trustmary app it's easy to collect feedback from our customers. With automation we don't forget to ask ...
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NK
Ninni K
03/23/21
"Great tool for gathering feedback and to calculate NPS - would recommend!"
What do you like best about Trustmary? Easy to collect feedback from our clients. Surveys are very easy to build. I like personally like the simple ...
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TT
Tomi T
03/22/21
"Great service solution!"
What do you like best about Trustmary? The solution is easy to use, and you don't need to be IT-guru to use the product. What do you dislike about ...
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KS
Kimmo S
03/20/21
"Everyting is ok !"
What do you like best about Trustmary? Simple to use, interface has nothing extra that I don`t need What do you dislike about Trustmary? There is ...
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OV
Oskari V
03/19/21
"Great software with some minor flaws"
What do you like best about Trustmary? Integration with HubSpot is essential feature. What do you dislike about Trustmary? I would like to analyse ...
Read more
What are the features of Trustmary?
Anonymous feedback is a software feature that allows users to provide their opinions, suggestions, and comments without revealing their iden…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Customer Net Promoter Score (NPS) is a powerful software feature that measures and tracks customer loyalty and satisfaction. It is a widely…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Email marketing is a type of marketing that informs your customers via email list of new products, discounts, and other services. It can als…
Email surveys are an essential feature in modern software that allows businesses to gather valuable information and feedback from their cust…
Employee NPS (Net Promoter Score) is a key feature in software designed for employee engagement and feedback. It is a tool that enables comp…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Offline survey is a valuable software feature that allows users to conduct surveys without an internet connection. This feature enables rese…
Polls or voting is a software feature that allows users to gather opinions, feedback, and preferences from a group of people. It is a method…
Predictive analysis is a powerful software feature that allows users to forecast future outcomes based on historical data and statistical al…
Pulse surveys are a powerful tool that allows organizations to gather valuable insights from their employees in a timely and efficient manne…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performi…
SMS Surveys is a powerful tool that streamlines the process of conducting surveys and gathering valuable feedback from customers, employees,…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey Builder is a powerful tool that allows users to create customized surveys to gather valuable feedback from customers, employees, and…
Text analytics is a powerful software feature that is revolutionizing the way businesses analyze and extract insights from large volumes of…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Web Pop-up Survey is an innovative tool that allows website owners to gain valuable insight from their visitors. It is a powerful feature th…
Web Widget Survey is a powerful tool designed for businesses to gather feedback and opinions from their customers. It is a versatile web-bas…
Trustmary security and data handling
Key compliance certifications and security features for IT and security teams evaluating Trustmary.
Certifications
Developer & data
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9.8
Excellent
Trustmary Customers
Destia
Lumon
Happyornot
Nets
Trustmary Support Options
Frequently Asked Questions About Trustmary
Common questions buyers ask before choosing Trustmary.
Trustmary is a NPS Software. Trustmary offers Web Widget Survey, Web Pop-up Survey, SMS Surveys, Email Surveys, Survey Builder and many more functionalities.
Trustmary is a strong fit if: You need a simple, low-complexity tool for automated NPS feedback collection.; Your business is a small to medium e-commerce, social network, or search engine platform.. Consider alternatives if: You require advanced widget customization for embedding on your website.; You need highly visual, customizable, and versatile reporting dashboards..
Buyers commonly note the following limitations of Trustmary: Limited advanced features in website integration widgets; Output reports available only in limited, less visually appealing formats; Restricted versatility in diagram presentation of results.
Some top alternatives to Trustmary includes Zonka Feedback, ClearlyRated, FeedbackLink, Promoter Ninja and Testimonly.
Trustmary offers Free Trial, Subscription pricing models
The starting price of Trustmary is $190/Month
Ready to try it?
Get started with Trustmary
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].