9.3
SpotScore
Top 10 Smartsupp Alternatives 2026
Improve customer satisfaction with real-time chat.
Main Features
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
Pricing
Starts from $10/User/Month when Billed Yearly, also offers free forever plan
Smartsupp is a Live Chat Software platform with a user rating of 4.7★ based on 330 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Live Chat Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Smartsupp vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Smartsupp Current | Live Chat Software | $10 | 4.7 ★ | ✓ Yes |
 ZoomInfo Chat | Live Chat Software | Custom pricing | No reviews | ✗ No |
 Lime Talk | Live Chat Software | $6 | 4.8 ★ | ✓ Yes |
 Pure Chat | Live Chat Software | $39 | 4.3 ★ | ✓ Yes |
 Freshdesk Messaging (Formerly Freshchat) | Live Chat Software | $19 | 4.5 ★ | ✓ Yes |
 Freshchat | Live Chat Software | $15 | 4.5 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Smartsupp alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Add to compare
What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read moreCommon Features
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Visitor Targeting
-
Transfers
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Shortcut Messages
+ 3 more
Unique Features
-
Co-Browsing
Pricing
ZoomInfo Chat offers custom pricing plan
8.5
SpotScore
Lime Talk — from $6 · 4.83★
Transform visitors into customers with Lime Talk.
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read moreWhat reviewers like about Lime Talk
- Visitor monitoring
- Multi-language support
- Google Analytics integration
Where Lime Talk falls short
- Limited advanced features
- May require setup time
- Not suitable for high-volume chats
Common Features
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Visitor Targeting
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Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $6/Month
9.0
SpotScore
Pure Chat — from $39 · 4.33★
Connect with visitors and customers seamlessly.
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What is Pure Chat?
Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...
Read moreWhat reviewers like about Pure Chat
- Integrates with Zoho, MailChimp, and HubSpot.
- Customizable widgets provide detailed customer interaction history.
- Customizable settings and fair pricing.
Where Pure Chat falls short
- Lack of Desktop App can lead to tab management issues and increased browser tabs.
- Inactivity logout feature can disrupt continuous monitoring and prompt response.
- Unresponsiveness of support team can be a hindrance during troubleshooting, requiring persistent follow-ups.
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $39/User/Month when Billed Yearly
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
9.3
SpotScore
Freshdesk Messaging (Formerly Freshchat) — from $19 · 4.49★
Effortless customer service for the digital world.
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What is Freshdesk Messaging (Formerly Freshchat)?
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...
Read moreWhat reviewers like about Freshdesk Messaging (Formerly Freshchat)
- Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
- Integrated with CRM for customer interaction tracking and relationship management.
- Combines live chat with AI bot support and self-service options for scalable support.
Where Freshdesk Messaging (Formerly Freshchat) falls short
- Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
- Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Co-Browsing
Pricing
Free Trial available, Try Now
Starts from $19/agent/month when yearly, also offers free forever plan
9.5
SpotScore
Freshchat — from $15 · 4.45★
Upgrade your customer service with intelligent messaging.
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What is Freshchat?
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...
Read moreWhat reviewers like about Freshchat
- User-friendly interface for smooth customer interactions.
- Easy integration with CRM and other tools.
- Real-time chat assistance and omnichannel support.
Where Freshchat falls short
- Occasional glitches may disrupt the system flow.
- Limited marketplace for additional apps and connectors.
- Some users find the interface buggy and slow to refresh.
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Co-Browsing
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
8.9
SpotScore
ProProfs Chat — from $10 · 4.45★
Streamline chat support and increase customer engagement.
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What is ProProfs Chat?
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representatives can learn from experienced ones, while customizable chat windows and ...
Read moreWhat reviewers like about ProProfs Chat
- Predefined messages for efficiency
- Operator-to-operator chat
- Customizable chat windows
Where ProProfs Chat falls short
- Limited integrations
- Basic analytics features
- No mobile app
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Co-Browsing
Pricing
Free Trial available
Starts from $10/User/Month when Billed Yearly
9.0
SpotScore
Formilla.com — from $23.99 · 4.5★
Maximize customer engagement and generate leads effortlessly.
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What is Formilla.com?
Formilla.com is the ultimate solution for customer messaging. It caters to all your sales, marketing and support needs with its effective communication platform. Engage with customers and generate leads effortlessly through live chat while segmenting your customer base. The tool offers ...
Read moreWhat reviewers like about Formilla.com
- Multi-language support
- Lead tracking
- Customizable themes
Where Formilla.com falls short
- Limited advanced features
- Basic analytics
- Integration challenges
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Co-Browsing
Pricing
Free Trial available
Starts from $23.99/Month when Billed Yearly, also offers free forever plan
8.5
SpotScore
Hippo — from $17 · 3.98★
Streamline communication, boost sales.
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What is Hippo?
Hippo is a cutting-edge conversational tool that simplifies B2C communication for businesses. It enables real-time chat and smooth interaction with customers, resulting in increased sales. The platform allows businesses to provide top-notch customer service while keeping them engaged with live ...
Read moreWhat reviewers like about Hippo
- Real-time chat capabilities
- Automated chat assignments
- Customizable responses
Where Hippo falls short
- Limited advanced features
- Basic analytics
- May require training
Common Features
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Visitor Targeting
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Transfers
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Shortcut Messages
+ 4 more
Unique Features
-
Co-Browsing
Pricing
Free Trial available
Starts from $17/Month when Billed Yearly
9.3
SpotScore
SnapEngage — from $16 · 4.4★
Streamline customer engagement & boost sales with SnapEngage.
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What is SnapEngage?
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...
Read moreWhat reviewers like about SnapEngage
- Easy to use with proactive chat for engaging customers and boosting revenue.
- Detailed reports provide insights on visitor behavior and easy integration with Salesforce.
- Customizable features for forms and pages, aiding communication with customers.
Where SnapEngage falls short
- Issues with system integrations and outdated design can affect user experience.
- Limits on chat disconnect time can be restrictive for ongoing conversations.
Common Features
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Visitor Targeting
-
Transfers
-
Shortcut Messages
+ 4 more
Unique Features
-
Co-Browsing
-
Call Me Option
Pricing
Free Trial available
Starts from $16/User/Month
8.4
SpotScore
13chats — from $13 · 5★
Boost online sales with AI-powered chat functions.
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What is 13chats?
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than ever before, and you have the power to access and store previous customer ...
Read moreWhat reviewers like about 13chats
- Behavior-driven widgets
- Chat history access
- Mobile app availability
Where 13chats falls short
- Limited advanced analytics
- Customization options may be basic
- Not suitable for large teams
Common Features
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Visitor Targeting
-
Transfers
-
Persistent Chat
+ 3 more
Unique Features
-
Video Chat
Pricing
Starts from $13/Month, also offers free forever plan
Smartsupp vs its closest competitors
Across Live Chat Software, 10 products compete directly with Smartsupp. The strongest overlap is with ZoomInfo Chat, Lime Talk and Pure Chat. Each is compared against Smartsupp on rating, pricing and feature coverage below.
Sites and apps like Smartsupp
Searches for "sites like Smartsupp" and "apps like Smartsupp" land on the same set of options as "Smartsupp alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What each Smartsupp alternative is best known for
Integrates with Zoho, MailChimp, and HubSpot.
Watch for: Lack of Desktop App can lead to tab management issues and increased browser tabs.
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Watch for: Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
User-friendly interface for smooth customer interactions.
Watch for: Occasional glitches may disrupt the system flow.
Predefined messages for efficiency
Watch for: Limited integrations
Easy to use with proactive chat for engaging customers and boosting revenue.
Watch for: Issues with system integrations and outdated design can affect user experience.
Why teams look for a Smartsupp alternative
Most teams that replace Smartsupp do it to get past issues like these:
- Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.
- Limited customization options such as themes and notification sounds may restrict personalization for some users.
How to find the right Smartsupp replacement
Here's how these 10 live chat software alternatives stack up on the numbers: 9 offer a free tier; and 13chats is the highest rated at 5★ across 4 reviews.
How each tool earns its spot.
Which Smartsupp Alternative Is Right for You?
- If you need a free or low-cost option: Lime Talk — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: 13chats — holds the highest user rating (5.0★) among Smartsupp alternatives.
- If you want a mid-range option: ProProfs Chat — sits in the middle of the list by rating and may fit teams with mixed requirements.
Free switching kit
Switching from Smartsupp? Get the migration checklist
A step-by-step live chat software migration checklist so you can move off Smartsupp without losing data or momentum.
- Pre-switch data & access audit
- Migration timeline and owners
- Go-live cutover checklist
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Smartsupp for Live Chat Software are 13chats (5.0★), Lime Talk (4.8★), Formilla.com (4.5★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Smartsupp, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Live Chat Software tools are Intercom, LiveChat, LiveAgent. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Smartsupp starts from $10 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.
Migration difficulty depends on how deeply Smartsupp is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Smartsupp has a rating of 4.7. 2 alternatives — including Lime Talk and 13chats — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].