ProProfs Chat vs Smartsupp vs ZoomInfo Chat Comparison
ProProfs Chat
Starting at $10 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of operator-to-operator chat, new representative…
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily in…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
ProProfs Chat leads on user satisfaction with a 4.5-star rating across 53 reviews.
SpotSaaS Analysis
ProProfs ChatSmartsuppZoomInfo Chat
The core difference between ProProfs Chat and Smartsupp is that Smartsupp is specifically designed for small to medium-sized businesses with a focus on privacy and ease of use, while ProProfs Chat lacks defined target user criteria. Ideal buyers for ProProfs Chat are those who need a basic chat solution without specific requirements, while Smartsupp is best suited for SMBs and e-commerce sites looking for reliable visitor engagement.
- Basic live chat solution - Price: $10 - No specific target company size - No defined ideal buyer - Lacks advanced features - Suitable for general use
- Designed for SMBs and e-commerce - Price: $10 - Strong privacy features - Intuitive interface - Minimal downtime for responses - Focus on straightforward visitor engagement
ProProfs Chat vs Smartsupp vs ZoomInfo Chat — at a glance
| Feature | ProProfs Chat | Smartsupp | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.4 / 5 | — |
| Reviews | 53 | 80 | — |
| Starting price | $10 /User/Month | $10 /User/Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | — | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between ProProfs Chat and Smartsupp
- Pricing: ProProfs Chat starts at $10 /User/Month, while Smartsupp starts at $10 /User/Month.
- Free trial: ProProfs Chat offers a free trial; Smartsupp does not.
- User satisfaction: ProProfs Chat scores higher with a 4.5-star average.
- Deployment: ProProfs Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare ProProfs Chat vs Smartsupp vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Large Enterprises, Medium Business, Small Business
ProProfs Chat typically suits Freelancers / Consultants and Large Enterprises. Smartsupp tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More about ProProfs Chat | Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More about Smartsupp | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 8.9/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ProProfs Chat, Smartsupp and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ProProfs Chat, Smartsupp and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ProProfs Chat vs Smartsupp User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 70 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  ProProfs Chat_customers_0  ProProfs Chat_customers_1  ProProfs Chat_customers_2 |  Dara bags  Insportline  Motorgarten | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ProProfs Chat or Smartsupp?
- ProProfs Chat edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ProProfs Chat and Smartsupp offer a free trial?
- ProProfs Chat offers a free trial. Smartsupp does not.
- What is the starting price of ProProfs Chat vs Smartsupp?
- ProProfs Chat starts at $10 /User/Month. Smartsupp starts at $10 /User/Month.
- What are the top alternatives to ProProfs Chat?
- Top alternatives to ProProfs Chat include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.