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Best Free Smartsupp Alternatives — 6 Tools Compared in 2026

Explore 6 alternatives to Smartsupp — vetted by our editors with real user reviews, pricing, and feature comparisons.

Compare 6 top free Smartsupp alternatives at a glance

Quick answer

Our top free live chat software alternatives to Smartsupp are LiveChat, Freshchat and Pure Chat. LiveChat ranks first with a SpotScore of 9.8 and 4.35★ from real users. The table below compares all 6 on score, rating, and pricing.

If Smartsupp isn't the right fit on price, features, or ease of use, these 6 live chat software free alternatives are the strongest options. We rank them by SpotScore, which blends real-user satisfaction with market presence, then by star ratings and pricing model. Every tool here is vetted by our editors. Scan the table first, then read the full breakdown below.

ProductSpotScoreRatingPricingBest for
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★☆ 4.35(791)Freefrom $16 /User/Monthteams of all sizes
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★☆ 4.45(630)Freefrom $15 /User/Monthteams of all sizes
Pure ChatConnect with visitors and customers seamlessly.9★★★★☆ 4.33(225)Freefrom $39 /User/Monthteams of all sizes
HappyFox ChatEfficiently connect and convert with HappyFox Chat.8.8★★★★☆ 4.34(102)Freefrom $29/mosmall & mid-size businesses
MyLiveChatConvert visitors into loyal customers with MyLiveChat.8.8★★☆☆☆ 2.33(6)Freefrom $15/moteams of all sizes
DeskMozEngage, convert, and grow with DeskMoz.8.2★★★★★ 5(20)Freefrom $199/moteams of all sizes

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

791 verified reviews

Add to compare

What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

LiveChat offers custom pricing plan

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

630 verified reviews

Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial

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9.0

SpotScore

Pure Chat - Live Chat Software

Pure Chat

Connect with visitors and customers seamlessly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

225 verified reviews

Add to compare

What is Pure Chat?

Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by ...

Read more about Pure Chat
Free Trial

8.8

SpotScore

HappyFox Chat - Live Chat Software

HappyFox Chat

Efficiently connect and convert with HappyFox Chat.

Best for: SMB teams · Mid-market

Start Free Trial

4.3

102 verified reviews

Add to compare

What is HappyFox Chat?

Introducing HappyFox Chat - the ultimate live chat software for enhancing lead generation. With its powerful features, this tool allows you to initiate customer conversations and address complaints in a more efficient and effective manner. It also offers live chat integration with various ...

Read more about HappyFox Chat
Free Trial

8.8

SpotScore

MyLiveChat - Live Chat Software

MyLiveChat

Convert visitors into loyal customers with MyLiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

2.3

6 verified reviews

Add to compare

What is MyLiveChat?

Introducing MyLiveChat – the ultimate solution to convert website visitors into loyal customers. Our platform offers a personalized and fast messaging experience, allowing businesses to engage with their clients in real-time with a human touch. With tools like a floating chat button, proactive ...

Read more about MyLiveChat
Free Trial

8.2

SpotScore

DeskMoz - Live Chat Software

DeskMoz

Engage, convert, and grow with DeskMoz.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

20 verified reviews

Add to compare

What is DeskMoz?

Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...

Read more about DeskMoz
Free Trial

What each Smartsupp alternative is best known for

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Pure Chat9Best for teams of all sizes

Integrates with Zoho, MailChimp, and HubSpot.

Watch for: Lack of Desktop App can lead to tab management issues and increased browser tabs.

HappyFox Chat8.8Best for small & mid-size businesses

Lead generation enhancement

Watch for: Limited customization options

MyLiveChat8.8Best for teams of all sizes

Fast messaging experience

Watch for: Limited integrations

DeskMoz8.2Best for teams of all sizes

24/7 support availability

Watch for: Limited customization options

Why teams look for a Smartsupp alternative

Most teams that replace Smartsupp do it to get past issues like these:

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.
  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

How to find the right Smartsupp replacement

Here's how these 6 live chat software free alternatives stack up on the numbers: 6 offer a free tier; paid plans run $15–$199, with Freshchat the cheapest entry point; and DeskMoz is the highest rated at 5★ across 20 reviews.

How each tool earns its spot.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Smartsupp are DeskMoz (5.0★), Freshchat (4.5★), LiveChat (4.3★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to Smartsupp, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Smartsupp starts from $10 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Smartsupp is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to choose the right Smartsupp alternative for you

  • On a budget / just exploring: start with a free tier — LiveChat, Freshchat and Pure Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: DeskMoz has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: LiveChat has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Moving off Smartsupp

Before retiring Smartsupp, take the cautious route. Export your data, make sure the new tool accepts it, and confirm the workflows you rely on transfer. Pilot on a free tier or trial, then go all in, leaving Smartsupp active until migration finishes.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].