Pure Chat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $39 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Pure Chat
Pure Chat is a live chat software solution ideal for customer support teams in medium to large enterprises. With a rating of 4.3 out of 5 from 541 reviews, it is broadly validated by users for its effectiveness and user satisfaction.
Users highlight Pure Chat's easy integration with platforms like Zoho and HubSpot, which enhances flexibility and streamlines customer interactions. The customizable widgets and chat features allow for a tailored user experience, making it easier for teams to manage customer interactions efficiently. However, the lack of a desktop app can be a drawback, as it may lead to tab management issues and disrupt workflow.
Quick facts about Pure Chat
What is Pure Chat?
Pure Chat is an expandable chat solution that can grow alongside your business. With the Pure Chat editor, you can personalize your chat widget to meet your needs. Your chat history is automatically saved, making it easier for your agents to follow up with visitors or customers. Save time by creating canned responses and eliminate repetitive typing. Pure Chat offers unlimited operators and chats, as well as advanced features like Visitor Information & Location Details, FIle Transfer, Chat Alerts, and Pre-Chat Infor Form. Never miss a visitor's query again with Pure Chat.
Pricing
Starts from $39 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Pure Chat Software Demo
Pure Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Pure Chat
- Team types
- Large Enterprises, Medium Business
Why teams choose Pure Chat
Scalable solution grows with your business
Personalization options enhance user experience
Unlimited chats and operators provide flexibility
Is Pure Chat right for you?
What buyers should know before shortlisting Pure Chat
Pure Chat has garnered positive reviews for its ease of use, customization options, and effectiveness in improving customer interactions. Users appreciate the intuitive interface, seamless integration with websites, and real-time communication features.
The customizable widgets and pre-chat info offer valuable insights into customer interactions, enhancing the overall communication experience. While some users mentioned issues with pricing and occasional glitches like disconnections, the overall consensus is that Pure Chat is a valuable tool for connecting with customers and providing immediate assistance.
It allows for easy customization to align with branding and offers a range of features such as chat history tracking and customization options for personalized interactions. The ability to track customer behavior, provide instant support, and integrate with other platforms like Zoho and HubSpot makes Pure Chat a versatile solution for businesses looking to enhance their customer service.
Despite minor drawbacks, Pure Chat stands out as a reliable and efficient tool for improving customer engagement and relationship management.
Pure Chat pros and cons
- Pure Chat pros
Scalable solution grows with your business
Personalization options enhance user experience
Unlimited chats and operators provide flexibility
- Pure Chat cons
Free version has limited features
User interface may be complex for some
Ready to try it?
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What is the pricing of Pure Chat?
Pure Chat Pricing Plans
Pure Chat reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 225 reviews, with strong overall satisfaction.
What buyers like
- Integrates with Zoho, MailChimp, and HubSpot.
- Customizable widgets provide detailed customer interaction history.
- Customizable settings and fair pricing.
Common complaints
- Lack of Desktop App can lead to tab management issues and increased browser tabs.
- Inactivity logout feature can disrupt continuous monitoring and prompt response.
- Unresponsiveness of support team can be a hindrance during troubleshooting, requiring persistent follow-ups.
Are you using Pure Chat?
What users are saying
NS
Nabab S
08/31/22
"Awesome tool for e-commerce live chat system"
What do you like best about Pure Chat? I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive ...
Read more
HD
Harsh D
06/23/22
"It was good"
What do you like best about Pure Chat? I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was ...
Read more
DK
Dev K
05/13/22
"Easy to Integrate"
What do you like best about Pure Chat? The software provides customizes widgets which can be integrated very easily with the website. The integration ...
Read more
J
James
03/22/22
Pure Chat carry URL:TecScam virus…
Pure Chat are infecting websites with URL:TechScam virus we have asked all our customers to remove Pure Chat immediately.
SH
SUSAN H
12/16/21
"Great way to assist customers!"
What do you like best about Pure Chat? I love that it is so easy to use and offers ways to customize. We use it at my workplace every day. What do you ...
Read more
CB
Charles B
12/02/21
"Online chat to provide attention to prospects and generate sales opportunities"
What do you like best about Pure Chat? In my company, we have integrated Pure Chat to all our websites, which has allowed us to have one more way to ...
Read more
- See if Pure Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
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What are the features of Pure Chat?
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Pure Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Pure Chat.
Certifications
Security features
Developer & data
Alternatives to Pure Chat
Pure Chat Support Options
Frequently Asked Questions About Pure Chat
Common questions buyers ask before choosing Pure Chat.
Pure Chat is a Live Chat Software. Pure Chat offers Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form and many more functionalities.
Buyers commonly note the following limitations of Pure Chat: Free version has limited features; User interface may be complex for some; Analytics features could be more robust.
Some top alternatives to Pure Chat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Liveo.Chat.
Pure Chat offers Free Trial, Subscription pricing models
The starting price of Pure Chat is $39/User/Month when Billed Yearly
Free buyer scorecard
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A weighted live chat software scorecard to assess Pure Chat objectively and compare it against the alternatives.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].