Shortcut Messages
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
/logo_1655832698.2522488.png){kind=logo}
