LiveHelpNow vs HelpOnClick vs ZoomInfo Chat Comparison
LiveHelpNow
Starting at $9 /Month
- Free Trial
- Medium Business
- Small Business
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, whi…
HelpOnClick
Starting at $7.20 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connecte…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
LiveHelpNow leads on user satisfaction with a 4.3-star rating across 186 reviews.
LiveHelpNow vs HelpOnClick vs ZoomInfo Chat — at a glance
| Feature | LiveHelpNow | HelpOnClick | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | 3.6 / 5 | — |
| Reviews | 186 | 2 | — |
| Starting price | $9 /Month | $7.20 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | US | US | US |
Key differences between LiveHelpNow and HelpOnClick
- Pricing: LiveHelpNow starts at $9 /Month, while HelpOnClick starts at $7.20 /User/Month.
- Target audience: LiveHelpNow is built for Medium Business and Small Business, while HelpOnClick targets Large Enterprises and Medium Business.
- User satisfaction: LiveHelpNow scores higher with a 4.3-star average.
- Deployment: LiveHelpNow supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; HelpOnClick supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare LiveHelpNow vs HelpOnClick vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for SMBs needing easy omnichannel customer support and ticketing.
- You run a small to mid-sized business (10-500 employees) in e-commerce, SaaS, or healthcare support.
- You want a user-friendly, flexible platform with chat, SMS, email, and social media integration.
- You value AI-powered chatbots and intelligent ticket routing for efficient issue resolution.
- Your organization requires extensive customization beyond medium complexity capabilities.
- You depend heavily on a wide variety of third-party app integrations and marketplace apps.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
LiveHelpNow typically suits Medium Business and Small Business. HelpOnClick tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through ... Read More about LiveHelpNow | Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile ... Read More about HelpOnClick | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 8.9/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 10-50 employees51-500 employees | 1–200 Employee | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Omnichannel Communication: LiveHelpNow supports multiple communication channels, including live chat, SMS, email, and social media, allowing businesses to engage with customers through their preferred platforms.
- AI-Powered Automation: The platform offers AI chatbots and intelligent routing to handle common inquiries and direct tickets to the appropriate departments, enhancing efficiency and response times.
- Comprehensive Reporting and Analytics: LiveHelpNow provides detailed reporting and analytics tools to track performance metrics, identify trends, and make data-driven decisions to improve customer service operations.
- Quick and Easy Setup: HelpOnClick offers an intuitive setup process that allows businesses to integrate live chat into their websites within minutes, requiring no coding skills.
- Cross-Platform Accessibility: The software is accessible via web browsers, desktop applications for Windows and Mac, and mobile applications for Android and iOS, enabling support teams to assist customers from various devices.
- Proactive Customer Engagement: Features like manual and automated chat invitations, visitor monitoring, and a virtual agent help businesses engage with customers proactively, potentially increasing conversion rates.
No key benefits available yet.
Best fit
- 10 – 500 employees
- E-commerce, SaaS, Retail, Education, Healthcare, Financial Services
- Customer Support Manager, IT Help Desk Administrator, Operations Coordinator, Sales Support Specialist, Marketing Automation Specialist
- 1–200 Employee
- E-commerce, Real Estate, Education, IT Services, Healthcare
- Customer Support Representative, Sales Associate, IT Support Specialist, Marketing Coordinator
No best-fit guidance available yet.
Reasons buyers look elsewhere
- While LiveHelpNow offers basic AI chatbots and intelligent routing, it may lack more advanced automation features such as AI-driven ticket categorization or predictive analytics found in other platforms.
- Some users have reported that the platform's customization options are limited, making it challenging to fully align the interface and workflows with specific business needs.
- Although LiveHelpNow integrates with various CRMs and third-party applications, some users have experienced difficulties in establishing seamless connections, potentially hindering workflow efficiency.
- While HelpOnClick integrates with platforms like Zoho CRM and Microsoft Dynamics CRM, users have reported challenges in integrating with other CRM systems, potentially limiting seamless data synchronization across tools.
- While HelpOnClick offers mobile applications for Android and iOS, some users have noted that the iOS app is "coming soon," which may affect businesses relying on iOS devices for customer support.
- A user reported that HelpOnClick did not work well with Google Chrome, which could be a significant drawback for businesses whose teams prefer or rely on Chrome for daily operations.
No alternatives guidance available yet.
Software Demo
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How do LiveHelpNow, HelpOnClick and ZoomInfo Chat Compare on Features?
Total Features | 25 Features | 22 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveHelpNow, HelpOnClick and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
LiveHelpNow vs HelpOnClick User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveHelpNow for its excellent customer support and ease of use, while noting some limitations in customization and integrations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  LiveHelpNow_customers_0  LiveHelpNow_customers_1  LiveHelpNow_customers_2 | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |
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Videos |  4 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveHelpNow or HelpOnClick?
- LiveHelpNow edges out the other on user ratings (4.3 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveHelpNow and HelpOnClick offer a free trial?
- Yes, both LiveHelpNow and HelpOnClick offer a free trial.
- What is the starting price of LiveHelpNow vs HelpOnClick?
- LiveHelpNow starts at $9 /Month. HelpOnClick starts at $7.20 /User/Month.
- What are the top alternatives to LiveHelpNow?
- Top alternatives to LiveHelpNow include ZoomInfo Chat, ClickDesk, Deskero, LiveAgent, HelpDesk.
- What are the top alternatives to HelpOnClick?
- Top alternatives to HelpOnClick include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp.