8.9
SpotScore
HelpOnClick Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $7.20 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is HelpOnClick?
Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connected with customers 24/7. The software includes a virtual agent that quickly responds to customer queries using the knowledge-base. Setting up live chat on your website takes just 5 minutes and requires no coding skills. Customer support teams can chat from anywhere and provide detailed answers. HelpOnClick seamlessly integrates with all devices, including browsers, operating systems, and mobile devices. It offers all the necessary features for setting up, customizing, monitoring, and learning from live chat sessions. Simply paste a HTML code on your website, and customize the tool according
Pricing
Starts from $7.20 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
HelpOnClick Software Demo
HelpOnClick was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider HelpOnClick
- Use cases
- E-commerce, Real Estate, Education
- Team types
- Customer Support Representative, Sales Associate
- Company size
- 1–200 Employee
Why teams choose HelpOnClick
Easy to use with a responsive interface, suitable for both tech and non-tech users.
Customization options are a game-changer for websites, making customer support efficient.
Integration with commonly used website platforms like WooCommerce and Magento.
Is HelpOnClick right for you?
What buyers should know before shortlisting HelpOnClick
HelpOnClick has proven to be a valuable live chat platform with several standout features. Users praise its responsiveness, ease of use, and quick issue resolution, catering to both technical and non-technical needs effectively.
The software's easy integration with popular website platforms and free plan offerings make it a preferred choice for many, especially for e-commerce solutions. While HelpOnClick excels in customer interaction and customization options, some users have highlighted issues with customer support and the lack of advanced features in the free plan.
However, these drawbacks are overshadowed by the software's overall positive impact on customer satisfaction, efficient query resolution, and seamless website integration. Overall, HelpOnClick stands out as a user-friendly tool that streamlines customer support processes and enhances online business interactions.
Despite minor cons, its ease of setup, customization options, and ability to address customer queries swiftly make it a beneficial choice for businesses looking to improve customer support services.
HelpOnClick pros and cons
- HelpOnClick pros
Easy to use with a responsive interface, suitable for both tech and non-tech users.
Customization options are a game-changer for websites, making customer support efficient.
Integration with commonly used website platforms like WooCommerce and Magento.
- HelpOnClick cons
Higher pricing and additional service charges may feel excessive to users.
Limited customer support responsiveness for integration with CRM systems like Zoho and Salesforce.
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What is the pricing of HelpOnClick?
HelpOnClick Pricing Plans
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HelpOnClick reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts.
What buyers like
- Easy to use with a responsive interface, suitable for both tech and non-tech users.
- Customization options are a game-changer for websites, making customer support efficient.
- Integration with commonly used website platforms like WooCommerce and Magento.
Common complaints
- Higher pricing and additional service charges may feel excessive to users.
- Limited customer support responsiveness for integration with CRM systems like Zoho and Salesforce.
- Lack of chat support, only available through email and call.
Are you using HelpOnClick?
What users are saying
AU
Anonymous User
12/19/23
"Service"
What do you like best about HelpOnClick? I really like HelpOnClick for its easy-to-use interface and live chat features. It makes customer support a ...
Read more
AU
Anonymous User
12/19/23
"Need click Support - Click on "Help On Click""
What do you like best about HelpOnClick? HelpOnClick is responsive, easy to use and provide quick resolution, for moderen tech and Non-Tech ...
Read more
VG
Vikas G
12/06/23
"I love HelpOnClick and it's very easy to use"
What do you like best about HelpOnClick? I have been able to use it efficiently and assist so many customers with this software. I love it because ...
Read more
VG
Vikas G
11/15/23
"After using HelpOnClick for quite sometime"
What do you like best about HelpOnClick? 1. I like the fact that it offers integration with most commonly used website development platforms and ...
Read more
AU
Anonymous User
11/15/23
"Ease of use live chat software"
What do you like best about HelpOnClick? Pricing model, easy to setup and customize What do you dislike about HelpOnClick? Don't have support through ...
Read more
VG
Vikas G
11/14/23
"A user friendly tool"
What do you like best about HelpOnClick? It's effortless to use and easy to link to the website. It helps to address customer queries on live chat ...
Read more
- See if HelpOnClick fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of HelpOnClick?
Agent Scheduling in HelpOnClick lets managers allocate live chat agents based on demand patterns and business hours. This feature optimizes…
Alerts (Escalation) in HelpOnClick automatically notify supervisors or higher-level agents when a chat is unresolved within a defined time o…
Automated Routing in HelpOnClick directs incoming chat requests to the most suitable available agent based on criteria such as department, l…
Co-Browsing in HelpOnClick allows support agents to view and interact with a customer's web browser in real time, offering immediate, hands-…
HelpOnClick tracks and enforces service-level agreements (SLAs) by monitoring response and resolution times against predefined targets. It h…
HelpOnClick lets businesses customize their live chat widget and support interface to match their visual identity. This includes logos, colo…
HelpOnClick lets agents upload, store, and share essential files directly through the live chat interface. This feature supports efficient i…
HelpOnClick tracks and resolves customer-reported issues through chat-based interactions. Each incident is logged, categorized, and monitore…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Known Issue Management in HelpOnClick lets support teams track and communicate recurring or unresolved issues to customers during live chat…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
HelpOnClick centralizes customer interactions across web chat, email, and social media into a unified interface. This lets agents manage con…
Offline Form in HelpOnClick captures visitor inquiries when agents are unavailable or outside working hours. This feature keeps no communica…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Shortcut Messages in HelpOnClick allow agents to quickly insert commonly used phrases or responses into chats using keyboard shortcuts or co…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
Surveys & Feedback in HelpOnClick allow businesses to collect post-chat ratings and customer insights immediately after interactions. This f…
HelpOnClick converts customer chats and inquiries into support tickets that can be tracked, prioritized, assigned, and resolved within the s…
HelpOnClick transfers let agents hand off live chat conversations to other agents or departments when necessary. This keeps customers speaki…
Visitor Targeting in HelpOnClick identifies and engages website visitors based on behavior, location, time on site, or referral source. This…
HelpOnClick security and data handling
Key compliance certifications and security features for IT and security teams evaluating HelpOnClick.
Certifications
Developer & data
Alternatives to HelpOnClick
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8.2
Why buyers keep looking beyond HelpOnClick
While HelpOnClick integrates with platforms like Zoho CRM and Microsoft Dynamics CRM, users have reported challenges in integrating with other CRM systems, potentially limiting seamless data synchronization across tools.
While HelpOnClick offers mobile applications for Android and iOS, some users have noted that the iOS app is "coming soon," which may affect businesses relying on iOS devices for customer support.
A user reported that HelpOnClick did not work well with Google Chrome, which could be a significant drawback for businesses whose teams prefer or rely on Chrome for daily operations.
Some advanced features, such as chat routing and unlimited chat history, are only available in higher-tier plans, which may not be cost-effective for small businesses.
Users have mentioned that while HelpOnClick is suitable for small to medium-sized businesses, it may face challenges in scaling effectively for larger teams with complex support needs.
HelpOnClick Support Options
Frequently Asked Questions About HelpOnClick
Common questions buyers ask before choosing HelpOnClick.
HelpOnClick is a Live Chat Software. HelpOnClick offers Visitor Targeting, Transfers, Shortcut Messages, Offline Form, Knowledge Database and many more functionalities.
Buyers commonly note the following limitations of HelpOnClick: Higher pricing and additional service charges may feel excessive to users.; Limited customer support responsiveness for integration with CRM systems like Zoho and Salesforce.; Lack of chat support, only available through email and call..
Some top alternatives to HelpOnClick includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat and Smartchat.
HelpOnClick offers Free Trial, Subscription pricing models
The starting price of HelpOnClick is $7.20/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].