Freshservice discussions

I saw there's a free trial, but what are the subscription costs after that? are there different tiers?

we're a growing team and have specific workflows. how customizable is Freshservice? can we tailor it to our processes?

I'm curious if we can manage support requests coming from social media platforms using Freshservice. anyone know if this is possible?

I'm interested in knowing if Freshservice integrates with other tools we use, like Slack or Jira. does anyone have specifics on that?

we want our customers to stay informed about their support requests. does Freshservice provide real-time status updates?