Freshservice vs TechExcel ServiceWise Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
TechExcel ServiceWise
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
Freshservice vs TechExcel ServiceWise — at a glance
| Feature | Freshservice | TechExcel ServiceWise |
|---|---|---|
| Rating | 4.4 / 5 | 3.9 / 5 |
| Reviews | 1,491 | 9 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | Global |
Key differences between Freshservice and TechExcel ServiceWise
- Pricing: Freshservice starts at $19 /User/Month. TechExcel ServiceWise pricing is not publicly listed.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while TechExcel ServiceWise targets Large Enterprises and Medium Business.
- User satisfaction: Freshservice scores higher with a 4.4-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; TechExcel ServiceWise supports SaaS/Web/Cloud.
Freshservice vs TechExcel ServiceWise — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Large Enterprises, Medium Business, Small Business
Freshservice typically suits Freelancers / Consultants and Large Enterprises. TechExcel ServiceWise tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT ... Read More about TechExcel ServiceWise |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 50-500 employees. |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined Operations: With TechExcel ServiceWise, your team can automate routine tasks, freeing up valuable time for more strategic initiatives. Imagine the productivity boost as manual processes are transformed into seamless workflows.
- Enhanced Customer Satisfaction: We know that happy customers lead to loyal ones. ServiceWise provides tools for tracking and resolving issues efficiently, ensuring your clients receive timely support and feel valued at every interaction.
- Comprehensive Reporting: Gain actionable insights with robust reporting features. You'll have access to real-time data that helps you make informed decisions, allowing your organization to adapt quickly to changing needs and trends.
Best fit
No best-fit guidance available yet.
- 50-500 employees.
- Industries include IT Service Management, Healthcare, Education, Telecommunications, and Financial Services.
- Typical users are Service Desk Managers, IT Support Specialists, Customer Service Representatives, and Operations Managers.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users might seek alternatives if they require more user-friendly interfaces, as some find TechExcel ServiceWise complex and challenging to navigate, impacting their overall efficiency and user experience.
- Organizations with specific industry needs may look for tailored solutions, as TechExcel ServiceWise may not offer the specialized features required for niche sectors or unique operational workflows.
- Scalability can be a concern; businesses experiencing rapid growth may find that TechExcel ServiceWise does not scale effectively, prompting them to explore options that better support expanding teams and increased workloads.
Software Demo
Demo |
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Compare Freshservice and TechExcel ServiceWise on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 4 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee |  Premier Health  TriTech |
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Media and Screenshots
Screenshots |  7 Screenshots |  4 Screenshots |
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Videos |  4 Videos |  2 Videos |
Top Alternatives to Freshservice and TechExcel ServiceWise in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or TechExcel ServiceWise?
- Freshservice edges out the other on user ratings (4.4 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and TechExcel ServiceWise offer a free trial?
- Yes, both Freshservice and TechExcel ServiceWise offer a free trial.
- What is the starting price of Freshservice vs TechExcel ServiceWise?
- Freshservice starts at $19 /User/Month. TechExcel ServiceWise starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to TechExcel ServiceWise?
- Top alternatives to TechExcel ServiceWise include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.