EV Service Manager Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
EV Service Manager offers custom pricing plan
Mcdonalds
AP
American Red Cross
GordonTrusted by many companies including Mcdonalds
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is EV Service Manager?
EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working on the case straight away, using knowledge base and other tools within the system to solve it. Sales data available directly from front-end sales systems can be linked directly to customer cases in real time.
Pricing
EV Service Manager offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
EV Service Manager Software Demo
EV Service Manager was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider EV Service Manager
- Team types
- Large Enterprises, Medium Business
Why teams choose EV Service Manager
Integrates sales data for a holistic view of customer interactions.
Offers a comprehensive ticket management system for efficiency.
Knowledge base access empowers technicians to resolve issues faster.
Is EV Service Manager right for you?
What buyers should know before shortlisting EV Service Manager
EV Service Manager provides a comprehensive solution for managing customer support, integrating ticket management with real-time sales data. Its robust features make it suitable for organizations looking to enhance their customer service capabilities.
EV Service Manager pros and cons
- EV Service Manager pros
Integrates sales data for a holistic view of customer interactions.
Offers a comprehensive ticket management system for efficiency.
Knowledge base access empowers technicians to resolve issues faster.
- EV Service Manager cons
Setup can be complex and time-consuming.
Extensive training may be needed for effective use.
Ready to try it?
Get started with EV Service Manager
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare EV Service Manager side-by-side with top Service Desk Software alternatives.
What is the pricing of EV Service Manager?
EV Service Manager uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
EV Service Manager reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 82 reviews, with clear strengths and a few common watchouts.
What buyers like
- Integrated ticket management
- Real-time sales data linking
- Knowledge base access
Common complaints
- Complex setup process
- May require extensive training
- Limited third-party integrations
What users are saying
DM
Deborah M
12/16/20
Partnering with EasyVista has been since they first came to the US
What do you like best? The people! Working with the sales and professional services teams is what we like the best. What do you dislike? At ...
Read more
AI
Administrator in Higher Education
06/30/20
EasyVista Service Manager
What do you like best? Automation and user-friendly layout. Support is OK What do you dislike? It requires a bit of SQL work so heads up ...
Read more
AI
Administrator in Higher Education
05/26/20
EV Review
What do you like best? The User Interview for Oxygen is very easy to use. What do you dislike? Reporting is not the easiest for endusers ...
Read more
MR
Matthew R
08/22/18
The EasyVista Experience
What do you like best? EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. ...
Read more
ES
Executive Sponsor in Warehousing
08/09/18
EasyVista Review
What do you like best? EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and ...
Read more
JK
Jennifer K
05/01/18
Great product!
What do you like best? If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks ...
Read more
EV Service Manager security and data handling
Key compliance certifications and security features for IT and security teams evaluating EV Service Manager.
Developer & data
Alternatives to EV Service Manager
Solving IT problems, keeping ...
Very Good
EV Service Manager Customers
Mcdonalds
AP
American Red Cross
Gordon
EV Service Manager Support Options
Frequently Asked Questions About EV Service Manager
Common questions buyers ask before choosing EV Service Manager.
Buyers commonly note the following limitations of EV Service Manager: Setup can be complex and time-consuming.; Extensive training may be needed for effective use.; Limited integrations could restrict functionality..
Some top alternatives to EV Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager and Sitehelpdesk.
EV Service Manager offers Quotation Based pricing model
The starting price is not disclosed by EV Service Manager. You can visit EV Service Manager pricing page to get the latest pricing.
Ready to try it?
Get started with EV Service Manager
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].