7.5
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Desk365 Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2
HIPAAAdd to compare
Starts from $ 12 / user / month when Billed Yearly, also offers free forever plan
Integrates with
Azure Devops
Jira
Microsoft Power BI
Microsoft Power AutomateOverview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Media
Security & Compliance
Support
FAQ
Blogs
What is Desk365?
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval-management, ITAM, Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.
Pricing
Starts from $ 12 / user / month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAData residency:🇺🇸European Union
Desk365 Software Demo
Desk365 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Desk365
- Team types
- Large Enterprises, Medium Business
Why teams choose Desk365
Desk365's automation features significantly reduce manual workload.
Real-time tracking ensures timely issue resolution.
Customizable ticket templates enhance user experience.
Is Desk365 right for you?
What buyers should know before shortlisting Desk365
Desk365 is a robust web-based help desk software tailored for IT departments. Its automation features and real-time tracking capabilities make it an excellent choice for organizations looking to enhance their IT support.
Desk365 pros and cons
- Desk365 pros
Desk365's automation features significantly reduce manual workload.
Real-time tracking ensures timely issue resolution.
Customizable ticket templates enhance user experience.
- Desk365 cons
Technical setup may be complex for some users.
Limited integrations could hinder workflow.
Ready to try it?
Get started with Desk365
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Desk365 side-by-side with top Help Desk Software alternatives.
What is the pricing of Desk365?
Desk365 Pricing Plans
STANDARD
$ 12
/user/month
Email Ticketing
Microsoft Teams Ticketing
Support Portal
Web Form, Web Widget
Workflow Automation
Show more +
PLUS
$ 22
/user/month
Email Ticketing
Microsoft Teams Ticketing
Support Portal
Web Form, Web Widget
Workflow Automation
Show more +
PREMIUM
$ 32
/user/month
Email Ticketing
Microsoft Teams Ticketing
Support Portal
Web Form, Web Widget
Workflow Automation
Show more +
Weighing your options?
Not sure if Desk365 fits your budget?
Desk365 reviews and ratings
What buyers like
- Web-based accessibility
- Automated ticket management
- Customizable ticket templates
Common complaints
- May require technical setup
- Limited integrations available
- Higher cost for advanced features
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What are the features of Desk365?
An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Custom Rules is a powerful feature that allows users to define their own specific set of rules within a software program. These rules can be…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Email Alerts are a powerful feature in most software applications that allows users to stay informed and updated on important events, tasks,…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Multi-channel messaging entails sending customized material to customers via text messages, emails, push alerts, social media, and online br…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
Reporting and analysis is an integral part of any software that aims to provide valuable insights and information to its users. It is a powe…
When you send someone a task request in an email message, you assign them tasks. You hand it on to one of your team members (unless the assi…
Task Scheduling is a software feature that allows users to organize and manage various tasks in an efficient and structured manner. It is an…
The method involves identifying, monitoring, and progressing the work that has to be done during the day is known as task tracking or task m…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
The time tracking feature is primarily used by businesses that bill customers based on the time it takes to resolve a problem. Staff can qui…
Desk365 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Desk365.
Certifications
Developer & data
Alternatives to Desk365
Desk365 Integrations
Desk365 Support Options
Frequently Asked Questions About Desk365
Common questions buyers ask before choosing Desk365.
Desk365 is a Help Desk Software. Desk365 offers Multi-Channel Communication, Macros (Templated Responses), Ticket Management, Knowledge Base, Contract (SLA Management) and many more functionalities.
Buyers commonly note the following limitations of Desk365: Technical setup may be complex for some users.; Limited integrations could hinder workflow.; Advanced features come at a higher cost..
Some top alternatives to Desk365 includes Zoho Desk, Freshservice, Freshdesk, Deskero and HR365 Helpdesk.
Desk365 offers Quotation Based, Subscription, Free Trial, Freemium pricing models
Yes, Desk365 can integrate with Azure Devops, Jira, Microsoft Power BI, Microsoft Power Automate and many more.You can find more integration for Desk365 here
The starting price of Desk365 is $ 12/user/month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].