Freshdesk vs LeadDesk vs AroundDeal vs CrankWheel Comparison
Freshdesk
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with cust…
LeadDesk
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing LeadDesk, the ultimate call center software designed to boost sales and improve customer service. With its auto and predictive dialer modes, you can triple your outbound calling volume and increase revenue. S…
AroundDeal
Starting at Contact for pricing
- Large Enterprises
- Medium Business
AroundDeal is the ultimate tool for B2B marketing initiatives. Our extension helps you quickly and accurately identify leads necessary to close deals faster. We provide you with a list of high-quality, high-value prospec…
CrankWheel
Starting at $89 /Month
- Large Enterprises
- Medium Business
CrankWheel provides instant screen-sharing and helps you to quickly reduce your sales cycle by half. It can broadcast your visual presentation from your phone in just 10 seconds, simplifying the process of responding to…
LeadDesk leads on user satisfaction with a 4.7-star rating across 10 reviews.
Freshdesk vs LeadDesk vs AroundDeal vs CrankWheel — at a glance
| Feature | Freshdesk | LeadDesk | AroundDeal | CrankWheel |
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| Rating | 4.0 / 5 | 4.7 / 5 | 3.5 / 5 | 4.2 / 5 |
| Reviews | 5,374 | 10 | 73 | 6 |
| Starting price | $15 /User/Month | Contact for pricing | Contact for pricing | $89 /Month |
| Free trial | Yes | Yes | No | No |
| Free version | No | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Sales Engagement Software | Sales Intelligence Software | Sales Engagement Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | Available | — | Available |
| Support modes | 24/7 (Live rep), Online | Online | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR | — | — |
| Data residency | Global | US | US | — |
Key differences between Freshdesk and LeadDesk
- Pricing: Freshdesk starts at $15 /User/Month. LeadDesk pricing is not publicly listed.
- User satisfaction: LeadDesk scores higher with a 4.7-star average.
- Deployment: Freshdesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; LeadDesk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshdesk vs LeadDesk vs AroundDeal vs CrankWheel — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for streamlined omnichannel customer support in small to mid-sized teams.
- You need unified support across email, social media, and phone channels.
- Your team values real-time collaboration with internal notes and task splitting.
- You operate a small to mid-sized company (10-1,000 employees) seeking easy setup.
- Your organization requires highly customized or complex enterprise workflows.
- You do not need omnichannel support or prefer transparent, flexible pricing.
Freelancers / Consultants, Large Enterprises, Medium Business
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Freshdesk typically suits Freelancers / Consultants and Large Enterprises. LeadDesk tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More about Freshdesk | Introducing LeadDesk, the ultimate call center software designed to boost sales and improve customer service. With its auto and predictive dialer modes, you can triple your outbound calling ... Read More about LeadDesk | AroundDeal is the ultimate tool for B2B marketing initiatives. Our extension helps you quickly and accurately identify leads necessary to close deals faster. We provide you with a list of ... Read More about AroundDeal | CrankWheel provides instant screen-sharing and helps you to quickly reduce your sales cycle by half. It can broadcast your visual presentation from your phone in just 10 seconds, ... Read More about CrankWheel |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | 8.3/10 | Not Available | Not Available |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 10-50 employees51-1,000 employees | — | — | — |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Omnichannel Support: Freshdesk allows teams to manage conversations across email, social media (Twitter, Facebook), phone, and more, all from a single platform.
- Collaborative Ticketing System: Agents can share notes, tag teammates, and split tasks within a ticket, promoting internal collaboration for faster resolutions.
- Context-Rich Customer Communication: Tickets include customer history and context, enabling agents to personalize responses and resolve issues more effectively.
No key benefits available yet.
No key benefits available yet.
No key benefits available yet.
Best fit
- 10 – 1,000 Employee
- SaaS, E-commerce, Education, Retail, Healthcare, Logistics
- Customer Support Specialist, IT Helpdesk Technician, Support Manager, Operations Manager, Service Desk Analyst, CRM Administrator
No best-fit guidance available yet.
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- While Freshdesk offers a free plan, essential features like advanced automation, reporting, or multi-language support are gated behind higher-tier subscriptions, which may become expensive for large or growing teams.
- Users looking to implement complex workflows or automation may face a steeper learning curve and require additional configuration time or support.
- Some users report slower load times or occasional system lags during peak usage, which can impact support efficiency.
No alternatives guidance available yet.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Freshdesk, LeadDesk, AroundDeal and CrankWheel Compare on Features?
Total Features | 16 Features | 11 Features | 5 Features | 6 Features |
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Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Freshdesk, LeadDesk, AroundDeal and CrankWheel on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshdesk vs LeadDesk vs AroundDeal User Reviews & Rating Comparison
User Ratings | 4.2 (based on 6 reviews) | |||
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Rating Distribution | ||||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate Freshdesk for its ease of use and omnichannel support but note limitations in advanced customization and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 6 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 154 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 6 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Pearson  Bridgestone  Kern High School District |  Edenred  Telenor  Fjordkraft | No Customers information available. |  CrankWheel_customers_0  CrankWheel_customers_1  CrankWheel_customers_2 |
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Media and Screenshots
Screenshots |  6 Screenshots | No screenshots available. |
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Videos |  3 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk or LeadDesk?
- LeadDesk edges out the other on user ratings (4.7 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshdesk and LeadDesk offer a free trial?
- Yes, both Freshdesk and LeadDesk offer a free trial.
- What is the starting price of Freshdesk vs LeadDesk?
- Freshdesk starts at $15 /User/Month. LeadDesk starts at Contact for pricing.
- What are the top alternatives to Freshdesk?
- Top alternatives to Freshdesk include Zoho Desk, SeamlessDesk, LiveAgent, HelpDesk, SysAid.
- What are the top alternatives to LeadDesk?
- Top alternatives to LeadDesk include AroundDeal, CrankWheel, ZoomInfo Engage, Tapdesk, Sales Desk.