8.3
Spot Score
LeadDesk Review: Is It The Right Sales Engagement Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRLeadDesk offers custom pricing plan
Edenred
Telenor
Fjordkraft
Spare Bank
Spare Banken VestTrusted by many companies including Edenred
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is LeadDesk?
Introducing LeadDesk, the ultimate call center software designed to boost sales and improve customer service. With its auto and predictive dialer modes, you can triple your outbound calling volume and increase revenue. Switching to LeadDesk allows your agents to swiftly reach consumers in any situation, resulting in three times more contacts each day. With eight different dialer modes and real-time monitoring, you can stay on top of your call center's performance. Customize your reporting and listen in on calls remotely while whispering to agents for quality control. Scalable and easy to deploy, LeadDesk is the perfect solution for tele-communication businesses.
Pricing
LeadDesk offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
LeadDesk Software Demo
LeadDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LeadDesk
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose LeadDesk
Triples outbound calling volume with advanced dialing modes.
Real-time monitoring helps optimize agent performance.
Customizable reporting provides valuable insights.
Is LeadDesk right for you?
What buyers should know before shortlisting LeadDesk
LeadDesk is a powerful call center software designed to enhance sales and customer service. Its predictive dialing capabilities and real-time monitoring make it an excellent choice for organizations looking to maximize their outbound calling efforts.
LeadDesk pros and cons
- LeadDesk pros
Triples outbound calling volume with advanced dialing modes.
Real-time monitoring helps optimize agent performance.
Customizable reporting provides valuable insights.
- LeadDesk cons
May not suit teams focused on inbound sales.
Higher pricing can be a barrier for smaller teams.
Ready to try it?
Get started with LeadDesk
Start your free trial — no credit card required.
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See how it stacks up
Compare LeadDesk side-by-side with top Sales Engagement Software alternatives.
What is the pricing of LeadDesk?
LeadDesk uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
LeadDesk Pricing Plans
Instant
From 2–5 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Show more +
Essential
Starting from 5 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Show more +
Advanced
Starting from 5 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Show more +
Enterprise
Starting from 50 licenses
IVR
Playbook
Superstars through gamification
Auto Dialer
Show more +
LeadDesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 6 reviews, with consistently positive feedback.
What buyers like
- Auto and predictive dialer
- Real-time monitoring
- Customizable reporting
Common complaints
- Limited features for non-call center use
- Can be expensive
- Requires training for advanced features
What users are saying
AP
Ankit P
10/23/23
"Excellent sales tool with multiple features"
What do you like best about LeadDesk? It's an best software for sales process in your organisation , I am using it from last few months and It gives ...
Read more
AU
Anonymous User
09/07/23
"Efficient and reliable solution"
What do you like best about LeadDesk? It has significantly streamlined out lead Management process. This software has proven it Self to be valued tool ...
Read more
VD
Vishaw D
08/11/22
"One of the best sales tools I've ever used"
What do you like best about LeadDesk? This software makes 'sales call handling' very easy, because of its user-friendly interface, new users adopt ...
Read more
MT
Media T
11/19/20
"Easy to use contact centre software - good value for money!"
What do you like best about LeadDesk? Easy to use for our agents and teamleders to get a useful overview of todays sales. What do you dislike about ...
Read more
MH
Martin H
11/18/20
"Good reporting tools/good customer service(including key account mngrs)."
What do you like best about LeadDesk? The reporting tools are especially important to us because of the increasing need for insight and measurment of ...
Read more
EW
Eric W
08/18/20
"Excellent sales platform"
What do you like best about LeadDesk? It is easy to use and deploy in a desktop. There is ready and very supportive support team always ready to give ...
Read more
What are the features of LeadDesk?
CRM integration is a vital feature found in most modern software programs that helps businesses streamline their customer relationship manag…
Call List Management is an essential feature in software designed to streamline the process of managing calls. It enables users to create, o…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
Email automation is a powerful feature that allows businesses and individuals to streamline and optimize their email communication processes…
Email/Call Sequencing is a software feature that allows users to automate and organize their email and call communication. With this feature…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Performance analytics in sales is a powerful tool that helps businesses gain insights and make data-driven decisions to drive their sales st…
Sales activity automation is a powerful tool designed to streamline and simplify the sales process for businesses. It automates various task…
Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals to…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
LeadDesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating LeadDesk.
Certifications
Developer & data
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8.5
Very Good
LeadDesk Customers
Edenred
Telenor
Fjordkraft
Spare Bank
Spare Banken Vest
Vitamail
Verisure
ErgoFit
Salezure
Intrum
LeadDesk Support Options
Frequently Asked Questions About LeadDesk
Common questions buyers ask before choosing LeadDesk.
LeadDesk is a Sales Engagement Software. LeadDesk offers Call Recording, Email/Call Sequencing, CRM Integration, Call List Management, Sales Activity Automation and many more functionalities.
Buyers commonly note the following limitations of LeadDesk: May not suit teams focused on inbound sales.; Higher pricing can be a barrier for smaller teams.; Requires stable internet for optimal performance..
Some top alternatives to LeadDesk includes AroundDeal, CrankWheel, ZoomInfo Engage, Tapdesk and SalesHandy.
LeadDesk offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by LeadDesk. You can visit LeadDesk pricing page to get the latest pricing.
Ready to try it?
Get started with LeadDesk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].