BirdEye vs Smartsupp vs ZoomInfo Chat Comparison
BirdEye
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of…
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the cha…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
BirdEye leads on user satisfaction with a 4.9-star rating across 1,796 reviews.
BirdEye vs Smartsupp vs ZoomInfo Chat — at a glance
| Feature | BirdEye | Smartsupp | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.9 / 5 | 4.7 / 5 | — |
| Reviews | 1,796 | 330 | — |
| Starting price | Contact for pricing | $10 /User/Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | — | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2 |
| Data residency | Global | US | US |
Key differences between BirdEye and Smartsupp
- Pricing: Smartsupp starts at $10 /User/Month. BirdEye pricing is not publicly listed.
- Free trial: BirdEye offers a free trial; Smartsupp does not.
- Target audience: BirdEye is built for Large Enterprises and Medium Business, while Smartsupp targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: BirdEye scores higher with a 4.9-star average.
- Deployment: BirdEye supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare BirdEye vs Smartsupp vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
Download this BirdEye vs Smartsupp vs ZoomInfo Chat comparison
Get the full side-by-side as a PDF — these picks plus the top Reputation Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
BirdEye, Smartsupp vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Best for local businesses needing strong Google review management and support.
- You run a small to medium local business focused on improving Google reviews.
- Your customer service team requires guided, patient onboarding and support.
- You want a streamlined platform with effective tools for monitoring and responding to reviews.
- You need highly customizable features beyond standard reputation management tools.
- You prefer a self-service platform with minimal onboarding and limited reliance on support.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Large Enterprises, Medium Business, Small Business
BirdEye: Best for local businesses needing strong Google review management and support. Smartsupp: Best for SMBs seeking easy, reliable live chat with strong privacy features.
Description | BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most ... Read More about BirdEye | Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. ... Read More about Smartsupp | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
|
|
|
SpotScoreWhat's this? ↗ | 9.6/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do BirdEye, Smartsupp and ZoomInfo Chat Compare on Features?
Total Features | 14 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare BirdEye, Smartsupp and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  |  |
BirdEye, Smartsupp vs ZoomInfo Chat: Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
BirdEye, Smartsupp vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
BirdEye vs Smartsupp User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express strong satisfaction with BirdEye's customer support and effectiveness in managing online reputation, though some find the feature set complex and customization limited. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
BirdEye, Smartsupp and ZoomInfo Chat Customers
Customers | No Customers information available. |  Dara bags  Insportline  Motorgarten | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  8 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  3 Videos |  1 Videos |
Alternatives to BirdEye, Smartsupp, ZoomInfo Chat
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, BirdEye or Smartsupp?
- BirdEye edges out the other on user ratings (4.9 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do BirdEye and Smartsupp offer a free trial?
- BirdEye offers a free trial. Smartsupp does not.
- What is the starting price of BirdEye vs Smartsupp?
- BirdEye starts at Contact for pricing. Smartsupp starts at $10 /User/Month.
- What are the top alternatives to BirdEye?
- Top alternatives to BirdEye include Opinew, ReviewTrackers, Reptrics, Rannko, ChatMeter.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, Lime Talk, Pure Chat, Freshdesk Messaging (Formerly Freshchat), Freshchat.