Apollo.io vs LiveAgent vs Zoho Desk Comparison
Apollo.io
Starting at $0 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Apollo is sales engagement software designed for the sales team. When managers view their team through the lens of goal setting and progress tracking, motivation increases across the board. Apollo helps make targets easi…
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
Zoho Desk
Starting at $7 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage unlimited agents efficiently wh…
LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.
Apollo.io vs LiveAgent vs Zoho Desk — at a glance
| Feature | Apollo.io | LiveAgent | Zoho Desk |
|---|---|---|---|
| Rating | 2.8 / 5 | 4.7 / 5 | 4.4 / 5 |
| Reviews | 5,090 | 1,542 | 3,462 |
| Starting price | $0 /user/month | $15 /User/Month | $7 /user/month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Sales Engagement Software | Help Desk Software | Help Desk Software |
| Integrations | 9+ apps | — | — |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | Global | Global |
Key differences between Apollo.io and LiveAgent
- Pricing: Apollo.io starts at $0 /user/month, while LiveAgent starts at $15 /User/Month.
- Target audience: Apollo.io is built for Large Enterprises and Medium Business, while LiveAgent targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: LiveAgent scores higher with a 4.7-star average.
- Deployment: Apollo.io supports SaaS/Web/Cloud; LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Apollo.io vs LiveAgent vs Zoho Desk — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Sales Engagement Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for sales teams needing accurate contact data and integrated sales intelligence.
- You require highly accurate and reliable contact information for outreach.
- Your sales team benefits from strong CRM integrations for pipeline visibility.
- You want comprehensive sales intelligence combining data, analytics, and automation.
- Your company needs extensive third-party app integrations beyond Apollo’s limited marketplace.
- You are a new user without dedicated onboarding support who may struggle with complexity.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Best for businesses needing AI-driven, multi-channel help desk with Zoho integration.
- You want a cost-effective help desk with a robust free plan for startups and SMBs.
- Your team requires AI-powered automation and intelligent ticket routing to boost productivity.
- You use Zoho CRM, Mail, or other Zoho apps and want seamless ecosystem integration.
- Your organization needs a fully mobile-optimized help desk experience with full app functionality.
- You prefer a very simple, out-of-the-box setup without technical configuration or learning curve.
Apollo.io: Best for sales teams needing accurate contact data and integrated sales intelligence. LiveAgent: Best for small to mid-sized teams needing simple omnichannel customer support.
Description | Apollo is sales engagement software designed for the sales team. When managers view their team through the lens of goal setting and progress tracking, motivation increases across the board. ... Read More about Apollo.io | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More about Zoho Desk |
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SpotScoreWhat's this? ↗ | 9.6/10 | 9.8/10 | 9.7/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 10-50 employees51-5,000+ employees | 10-50 employees51-500 employees | 10-2000 employeesSmall to Large Businesses |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless CRM Alignment: Apollo.io integrates with CRMs like Salesforce and HubSpot to sync contacts, activities, and engagement data. This keeps prospecting aligned with pipeline tracking and revenue reporting. Teams benefit from cleaner data, better visibility across departments, and smoother collaboration between sales development and account executives.
- Data-Driven Sales Decisions: Apollo.io provides visibility into email engagement, calls, meetings, and conversion activity. Sales managers can review performance trends, identify effective messaging, and adjust outreach strategies using real usage data. These insights help improve prioritization, refine campaigns, and align sales efforts with measurable outcomes.
- Scalable Outbound Automation: Apollo.io supports scalable outbound efforts through sequences, automated follow-ups, and task scheduling. Teams can maintain steady outreach volume while keeping messages structured and timely. This setup supports growing sales teams by reducing repetitive work and helping reps handle larger lead volumes without losing consistency.
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, simplifying customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
- Multi-Channel Support in One Dashboard: Centralizes email, social media, chat, and more, allowing teams to manage all customer interactions from a unified interface.
- AI-Powered Assistance and Automation: Includes intelligent suggestions, automated ticket routing, and prioritization through Zia AI, improving agent productivity and response accuracy.
- Reliable Free Plan & Zoho Ecosystem Integration: Offers a generous free plan and smooth connectivity with Zoho CRM, Zoho Mail, and other Zoho tools—ideal for businesses already in the Zoho ecosystem.
Best fit
- 10–5,000+ employees
- SaaS, Technology, IT Services, Marketing & Advertising, Fintech, E-commerce, Consulting, B2B Services, Software Development, Startups
- Sales Development Representative, Business Development Manager, Account Executive, Sales Manager, Growth Manager, Revenue Operations Manager, Marketing Manager, Founder, Head of Sales
- 10 – 500 Employees
- E-commerce, SaaS, Education, Healthcare, Travel, Retail, Marketing Agencies
- Customer Support Manager, Help Desk Agent, Operations Manager, Customer Success Specialist, IT Support Admin, Marketing Manager.
- 10 – 2,000 Employee
- SaaS, Retail, E-commerce, Education, Insurance, Fintech, Healthcare
- Customer Support Manager, IT Service Desk Lead, Operations Manager, Technical Support Specialist, CRM Administrator, Client Services Director
Reasons buyers look elsewhere
- Lacks workflow customization — teams with complex sales processes or unique CRM setups typically switch to Pipedrive or HubSpot
- No built-in email deliverability monitoring — high-volume outbound teams often add Lemlist or Instantly for reputation management and warm-up controls
- Limited database coverage in specific regions and industries — teams targeting localized markets or niche verticals often use Hunter.io or RocketReach instead
- Lacks modern interface design compared to newer platforms like Zendesk or Intercom
- Missing advanced AI automation, chatbots, and machine learning features that competitors offer
- Struggles with complex, high-volume, or multi-department workflows — better suited for teams under 50 than enterprise deployments
- Steep learning curve for configuring automations and integrations — smaller teams often switch to Freshdesk or Help Scout for simpler setup
- Advanced automation, AI, and reporting features locked behind paid tiers — free plan users typically evaluate Freshdesk or Zendesk for better entry-level access
- Data sync issues with non-Zoho tools — teams relying on external integrations report inconsistent functionality compared to Intercom or Zendesk
Software Demo
Demo |
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How do Apollo.io, LiveAgent and Zoho Desk Compare on Features?
Total Features | 13 Features | 25 Features | 27 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Apollo.io, LiveAgent and Zoho Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Apollo.io vs LiveAgent User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers appreciate Apollo.io’s accurate data and ease of use but express concerns about onboarding complexity and limited integration options. What buyers like
Common complaints
| Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Zoho Desk's powerful automation and multi-channel capabilities, though some users note a learning curve and mobile limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  EY  Colliers International  GoDaddy |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 |  NHS  Rogers  ESSILOR |
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Media and Screenshots
Screenshots |  3 Screenshots |  14 Screenshots |
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Videos | No videos available. |  5 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Apollo.io or LiveAgent?
- LiveAgent edges out the other on user ratings (4.7 vs 2.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Apollo.io and LiveAgent offer a free trial?
- Yes, both Apollo.io and LiveAgent offer a free trial.
- What is the starting price of Apollo.io vs LiveAgent?
- Apollo.io starts at $0 /user/month. LiveAgent starts at $15 /User/Month.
- What are the top alternatives to Apollo.io?
- Top alternatives to Apollo.io include AroundDeal, CrankWheel, ZoomInfo Engage, Outreach, Adapt Engage.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.