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Last updated:

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent Pricing Plans & Top Alternatives in 2026

Connect with your customers on all channels.

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Trusted by 2M+ software buyers annually.

Main Features

  • Agent Scheduling
  • Alerts (Escalation)
  • Automated Routing
  • Call Me Option

Pricing

  • Starts from $15/User/Month, also offers free forever plan

  • Free Trial available

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LiveAgent Pricing

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"Multi-channel support across channels"

Free Trial

✓ Available

Starting Price

$15 / /User/Month

Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumSubscription

No credit card required · Cancel anytime · Free trial included

Claim a Free Trial

LiveAgent Pricing Plans Explained

Free

Individuals & small teams
  • 7 days ticket history

  • 1 chat button

  • 1 phone number

  • 1 email address

  • Basic reports

  • Customer portal + forum

  • Customer Service

Ticket+Chat

$29

/User/Month

Growing teams (10–50 people)
  • Includes features of Ticket plan, plus

  • Unlimited chat buttons

  • Feedback management

  • Real time visitors monitor

  • Proactive chat invitations

  • Chat satisfaction surveys

  • Social networks*

  • Time tracking*

Show more +

All-inclusive

$49

/User/Month

Large teams & enterprises
  • Includes features of Ticket+Chat plan, plus

  • Call center support

  • Video call

  • IVR

  • Call routing and transfers

  • Hardware IP phone

  • Unlimited call recordings

  • All starred services from previous packages are free in this package

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? LiveAgent supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from LiveAgent's official website as of May 2026. For the latest pricing, visit their website.

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  • Real pricing — no sales pressure
  • Matched to your team size & needs

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Why buyers keep looking beyond LiveAgent

  • Lacks modern interface design compared to newer platforms like Zendesk or Intercom

  • Missing advanced AI automation, chatbots, and machine learning features that competitors offer

  • Struggles with complex, high-volume, or multi-department workflows — better suited for teams under 50 than enterprise deployments

  • Limited workflow customization and role-based dashboard options versus platforms with more granular configuration

  • Basic customer data management only — requires separate CRM integration for full customer relationship capabilities

  • Mobile app has slower performance and fewer features than the desktop version

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, LiveAgent offers a free trial — no credit card required. You can test core features before committing to a paid plan.

LiveAgent offers Free Trial, Freemium, Subscription pricing. Plans start from $15//User/Month.

The starting price of LiveAgent is $15/User/Month

Yes, LiveAgent offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.

Most subscription-based tools including LiveAgent offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check LiveAgent's for exact savings.

Most SaaS products including LiveAgent allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check LiveAgent's terms or contact their support team for details.

LiveAgent offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

Free pricing comparison

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Side-by-side pricing for the top help desk software tools so you can sanity-check LiveAgent's cost before you buy.

  • Plan-by-plan price breakdown
  • Per-seat vs flat-rate at a glance
  • Hidden-cost and annual-discount notes

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Help & Contact

LiveAgent Support Options

Customer Service24/7 (Live rep)Online
LocationBratislava, Slovakia

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].