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9.8

Spot Score

LiveAgent - Help Desk Software

LiveAgent In-depth Pricing Details

Connect with your customers on all channels.

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Main Features

  • Agent Scheduling
  • Alerts (Escalation)
  • Automated Routing
  • Call Me Option

Pricing

  • Starts from $15/User/Month, also offers free forever plan

  • Free Trial available

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LiveAgent Pricing

Claim a Free Trial

Free Trial

  • Yes, It's available

LiveAgent Pricing

  • Starts from $15/User/Month

  • Offers free forever plan

Pricing Model

  • Free trial

  • Freemium

  • Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Free

  • 7 days ticket history

  • 1 chat button

  • 1 phone number

  • 1 email address

  • Basic reports

  • Customer portal + forum

  • Customer Service

Ticket

$15

/User/Month

  • Unlimited ticket history

  • Unlimited email addresses

  • Advanced reporting

  • Customer portal + forum

  • API + integrations

  • Rules and Time rules

  • Customer Service

  • White Glove Setup

Ticket+Chat

$29

/User/Month

  • Includes features of Ticket plan, plus

  • Unlimited chat buttons

  • Feedback management

  • Real time visitors monitor

  • Proactive chat invitations

  • Chat satisfaction surveys

  • Social networks*

  • Time tracking*

Show more +

All-inclusive

$49

/User/Month

  • Includes features of Ticket+Chat plan, plus

  • Call center support

  • Video call

  • IVR

  • Call routing and transfers

  • Hardware IP phone

  • Unlimited call recordings

  • All starred services from previous packages are free in this package

Screenshots of the LiveAgent Pricing Page

Disclaimer: Pricing information for LiveAgent is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Why users might consider alternative to LiveAgent?

  • Some users find LiveAgent’s interface less modern or intuitive compared to newer customer support platforms with more refined UX/UI.

  • Compared to tools like Zendesk or Intercom, LiveAgent currently lacks advanced AI-driven automation, chatbots, and machine learning capabilities.

  • While well-suited for SMBs, large organizations may find LiveAgent’s infrastructure less capable of handling complex, high-volume, or multi-department workflows at scale.

  • Users seeking highly customizable workflows, role-based dashboards, or advanced reporting may consider alternatives with more flexible configurations.

  • LiveAgent provides basic customer data management, but businesses needing full CRM capabilities might require integration with dedicated CRM platforms.

  • Although mobile-enabled, some users have reported that the mobile app lacks parity with the desktop version in terms of speed and functionality.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, LiveAgent software offers Free Trial.

LiveAgent offers Free Trial, Freemium, Subscription.

The starting price of LiveAgent is $15/User/Month

LiveAgent Support

Contact

+421 2 33 456 826

Customer Service

24/7 (Live rep)

Online

Location

Bratislava, Slovakia

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].