HubSpot CRM Reviews in June 2026: User Ratings, Pros & Cons

Extremely happy with their services

Extremely happy with their services. If you are a small business who are looking for a CRM system use Hubspot.

The gift that keeps giving

Wow! I continue to be incredibly impressed with HubSpot. It feels like they are always building, iterating, and adding meaningful value to their platform. Just when you think the product is comprehensive, they roll out another set of features that genuinely improve your workflow.I'm absolutely delighted with the new AI enhancements. This isn't just a gimmick; these are thoughtfully integrated tools that are already saving me time and helping my team work smarter. Whether it's drafting ...

I love Hubspot all they way

I love Hubspot all they way, intuitive, well connected, it’s just a great tool for marketing and sales integration.

It provides excellent connection with Salesforce

PROS: I needed a solution to assist me better marketing techniques and integrate numerous areas of my job into a single, comprehensive platform. We've been using Hubspot for six months and are continually discovering new capabilities and technologies. It provides excellent connection with Salesforce, allowing us to create omni-channel strategies. It provides blogs, emails, landing pages, newsletters, smart lists, and a variety of other capabilities. CONS: They might include new social media ...

Don't be suckered by them if you are a small company

misspelling to small companies that don't need a tool like this, locking them into expensive contracts, zero support, they take the money and run. If you are a small business don't be suckered by them and stay well clear.

Good Platform!

Hubspot really is a good platform, there's a lot you can do with third party integrations and custom API coding. Pricing is pretty fair overall with the industry/market. It's been a good solution for us as we've grown, our contacts add about 20-50K more every year. Salesforce is the other beast in the industry but I find the Hubspot user dashboard is easier to use and more conveniently laid out.

Designed for their version of inbound marketing

It is properly designed for their version of inbound marketing. If you have a unique way to get leads from different sources, you may have a headache managing contacts and their lifecycle stages. Google ads integration is great for search campaigns. You can survive with the reports but they can be better.

They will not let you cancel.

They will not let you cancel. When you enter your card, they tie you up with an awful service that you don't need. They will not let you delete your credit cards, and they'll try to charge you every month. If there is any collective lawsuit against them, I'll be happy to put my signature under it.

Micro-transactions galore and poor integrations...

I've used Hubspot across two business for 6 years now and in that time I feel like it's declined significantly to the extent that I'd choose an alternative if the decision was in my hands. The support remains strong but the product itself has become completely dominated by micro-transactions. The 'hubs' are extremely basic and low value for the cost, and to do anything of note you need to keep adding more and more features. For example, we have the marketing hub, but it's almost an extra ...

As a starting business

As a starting business, HubSpot allowed us to create a CRM that covered all our needs. This was all done with the free service, no subscription needed! Highly recommend!!