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Aircall vs HubSpot CRM vs Bigin by Zoho CRM vs Creatio CRM Comparison

Last updated:

Aircall

4.7(777 reviews)

Starting at $30 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features f…

View PricingRead Reviews

HubSpot CRM

4.4(3,236 reviews)

Starting at $45 /Month

  • Free Trial
  • Individuals
  • Freelancers / Consultants

HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, HubSpot CRM provides everything you…

View PricingRead Reviews

Bigin by Zoho CRM

4.6(243 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

View PricingRead Reviews

Creatio CRM

Starting at $40 /user/month

  • Large Enterprises
  • Medium Business

Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It brings together sales, marketing, c…

View PricingRead Reviews

Aircall leads on user satisfaction with a 4.7-star rating across 777 reviews.

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Aircall vs HubSpot CRM vs Bigin by Zoho CRM vs Creatio CRM — at a glance

FeatureAircallHubSpot CRMBigin by Zoho CRMCreatio CRM
Rating4.7 / 54.4 / 54.6 / 5—
Reviews7773,236243—
Starting price$30 /User/Month$45 /Month$7 /User/Month$40 /user/month
Free trial Yes Yes Yes No
Free version No No No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessIndividuals, Freelancers / Consultants, Large EnterprisesSmall BusinessLarge Enterprises, Medium Business
CategoryContact Center Operations SoftwareCRM SoftwareCRM SoftwareCRM Software
Integrations10+ apps——5+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac, Browser Based (Cloud), Mobile - Windows
APIAvailableAvailableAvailableAvailable
Support modes24/7 (Live rep), Business Hours, Online24/7 (Live rep), Business Hours, OnlineBusiness Hours, OnlineOnline
CertificationsSOC 2, GDPR, ISO 27001SOC 2, HIPAA, GDPR, ISO 27001—SOC 2, HIPAA, GDPR, ISO 27001
Data residencyGlobalUSGlobalUnited States, United Kingdom, Australia, European Union

Key differences between Aircall and HubSpot CRM

  • Pricing: Aircall starts at $30 /User/Month, while HubSpot CRM starts at $45 /Month.
  • Target audience: Aircall is built for Freelancers / Consultants and Large Enterprises, while HubSpot CRM targets Individuals and Freelancers / Consultants.
  • User satisfaction: Aircall scores higher with a 4.7-star average.
  • Deployment: Aircall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; HubSpot CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Aircall vs HubSpot CRM vs Bigin by Zoho CRM vs Creatio CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Aircall - Contact Center Operations Software

Aircall

(897)
Talk to an expert
Talk to an expert
HubSpot CRM - CRM Software

HubSpot CRM

(3172)
Talk to an expert
Talk to an expert

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Aircall, HubSpot CRM, Bigin by Zoho CRM vs Creatio CRM: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Aircall

Best for mid-sized sales and support teams needing seamless CRM call integration.

Choose if
  • You need robust international calling with local and toll-free numbers in 100+ countries.
  • Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
  • You want built-in real-time call monitoring features like live listening, whisper, and call barge.
Consider alternatives if
  • You are a very small business or solo operator with a limited budget.
  • You require advanced AI-driven analytics and reporting without paying extra subscriptions.

HubSpot CRM

Best for

Individuals, Freelancers / Consultants, Large Enterprises

Bigin by Zoho CRM

Best for

Small Business

Creatio CRM

Best for

Large Enterprises, Medium Business

Aircall typically suits Freelancers / Consultants and Large Enterprises. HubSpot CRM tends to fit Individuals and Freelancers / Consultants better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More about Aircall

HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More about HubSpot CRM

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It ... Read More about Creatio CRM

Entry Level Pricing

  • Starts from $30
  • Starts from $45 , Billed Yearly
  • Starts from $7 , Billed Yearly
  • Starts from $40 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

Not Available

9.1/10

9.0/10

Not Available

User Ratings

Based on verified Spotsaas reviews

4.68

(777)

4.36

(3236)

4.6

(243)

Best Company Size

51-500 employees500+ employees
1-1,000 employees
—
50–10,000+ employees
Get pricing help
Get pricing help
Visit website
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Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Aircall

  • Scalable International Calling: Aircall supports local and toll-free numbers in 100+ countries, letting global businesses expand without additional telecom complexity.
  • Analytics & Performance Insights: Built-in dashboards and reports provide visibility into call volume, handle times, missed calls, and agent performance. These insights help teams optimize operations and improve customer experience.
  • Team Collaboration: Shared call inboxes, tagging, call comments, and call monitoring help teams work together. Managers can listen in, coach with whisper, and improve performance in real time.

HubSpot CRM

  • Streamlined Communication: HubSpot CRM lets your team centralize all customer interactions in one place, so everyone stays informed and miscommunication drops. You can collaborate more easily and respond to customer needs faster.
  • User-Friendly Interface: HubSpot CRM is designed for simplicity, letting users of all technical levels work through it easily. This means less training time for your staff and more focus on building relationships with clients.
  • Analytics and Reporting: Powerful analytics tools help you understand sales performance and customer behavior. This data-driven approach supports informed decisions that can increase conversions and revenue growth.

Creatio CRM

  • Advanced Workflow Automation: Creatio supports end-to-end workflow automation through triggers, rules, approvals, and task orchestration. Repetitive actions such as follow-ups, lead routing, and status updates can run automatically. This reduces manual effort, minimizes errors, and keeps processes following defined standards, improving efficiency across departments.
  • AI-Driven Insights and Analytics: Creatio uses AI-driven analytics to surface trends, predict outcomes, and recommend next actions. Teams can monitor performance, forecast revenue, and identify bottlenecks using real-time dashboards. These insights help decision-makers prioritize tasks, improve planning accuracy, and adjust strategies based on actual operational data rather than assumptions.
  • Scalable for Growing Organizations: Creatio is designed to support growing teams, complex workflows, and increasing data volumes. Organizations can expand usage across departments, regions, and business units without changing platforms. Its modular structure allows teams to add features, integrations, and automation gradually as operational needs become more advanced.
Best fit

Best fit

Aircall

  • 500+ employees
  • Sales, Customer Support, SaaS, E-commerce, Technology, Financial Services, Healthcare, Real Estate, Professional Services, Contact Centers
  • Sales Manager, Support Manager, Customer Success Manager, Call Center Manager, Operations Manager, Revenue Operations Manager, Head of Sales, Head of Support, Founder, IT Manager

HubSpot CRM

  • 1-1,000 employees
  • Martech, SaaS, Consulting, Sales Automation, Revtech
  • Sales Managers, Account Executives, Business Development Representatives, CRM Administrators

Creatio CRM

  • 50–10,000+ employees
  • Banking & Financial Services, Insurance, Telecommunications, Healthcare, Manufacturing, Real Estate, Professional Services, IT Services, Public Sector, Education
  • Sales Manager, CRM Manager, Revenue Operations Manager, Marketing Operations Manager, Customer Service Manager, Business Process Manager, Digital Transformation Lead, CIO
Watchouts

Reasons buyers look elsewhere

Aircall

  • Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
  • As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
  • Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.

HubSpot CRM

  • Pricing scales quickly with advanced features — teams under 20 seats often switch to Pipedrive or Freshsales for lower per-user costs
  • Customization requires API work or third-party apps — businesses with non-standard sales processes add Salesforce or Microsoft Dynamics instead
  • Interface complexity deters small teams — companies under 10 people frequently choose Zoho CRM or Capsule for simpler workflows

Creatio CRM

  • While Creatio has integrations and a marketplace, users who require deep connectivity with certain niche tools or large ecosystems (e.g., extensive third-party apps) may choose alternatives with broader out-of-the-box integrations.
  • Creatio’s pricing and feature tiers are structured for mid-sized to larger businesses. Smaller teams or budget-constrained startups may opt for alternatives offering essential CRM capabilities at lower costs without advanced automation overhead.
  • Though no-code, Creatio’s workflow builder and extensive features can feel overwhelming without training. Teams with limited CRM experience might gravitate toward platforms with more intuitive interfaces or guided onboarding to reduce ramp-up time.

Software Demo

Demo

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  • Independent advice — matched to your business
  • Understand the tradeoffs before you talk to vendors
  • Free 15-min call with a software advisor.

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How do Aircall, HubSpot CRM, Bigin by Zoho CRM and Creatio CRM Compare on Features?

Total Features

7 Features

38 Features

10 Features

78 Features

Unique Features

No unique features

No unique features

No unique features

No unique features

Get Quote
Get Quote
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Compare Aircall, HubSpot CRM, Bigin by Zoho CRM and Creatio CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

          Starting From

          • $30
          • $45 , Billed Yearly
          • $7 , Billed Yearly
          • $40 , Billed Yearly

          Pricing Plans

          • Not Available

          • Free Tools

            Get Started

            • Free Marketing tools

            • Free Sales tools

            • Free Service tools

            Show more +

          • Starter

            Get Started

            • Marketing Hub Starter

            • Includes 1,000 marketing contacts

            • Sales Hub Starter Includes 2 paid users

            Show more +

          • Professional

            Get Started

            • Includes features of Starter plan, plus

            • Marketing Hub Professional

            • Includes 2,000 marketing contacts

            Show more +

            • Browse all pricing plans

          • Free

            Get Started

            • Single Pipeline

            • 500 Records

            • Instant Workflows (3)

            Show more +

          • Express

            Get Started

            • Includes features of Free plan, plus

            • Team Pipelines (3)

            • 50,000 Records

            Show more +

          • Premier

            Get Started

            • Includes features of Express Edition plan. plus

            • Team Pipelines (5)

            • 100,000 Records

            Show more +

          • Growth

            $40

            /user/month

            Get Started

            • Provide automation to SMB clients

            • No-code user interface designer

            • No-code workflow designers

            Show more +

          • Enterprise

            $75

            /user/month

            Get Started

            • Enable full-scale automation for corporate and enterprise needs

            • No-code user interface designer

            • No-code workflow designers

            Show more +

          • Unlimited

            Custom

            /user/month

            Get Started

            • Access the full platform, all CRM products, and AI with no per-user limits

          Pricing Page

          Aircall pricing
          HubSpot CRM pricing
          		Bigin by Zoho CRM pricingCreatio CRM pricing
          View detailed pricing
          View detailed pricing
          View detailed pricing
          View detailed pricing

          Aircall, HubSpot CRM, Bigin by Zoho CRM vs Creatio CRM: Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
          • Available
          • Available
          Get help choosing
          Get help choosing
          Visit Website
          Visit Website

          Aircall, HubSpot CRM, Bigin by Zoho CRM vs Creatio CRM Security & Compliance

          Certifications, data handling, and security controls for IT and compliance evaluators.

          SOC 2

          ✓ Yes
          ✓ Yes

          HIPAA

          ✗ No
          ✓ Yes

          GDPR

          ✓ Yes
          ✓ Yes

          ISO 27001

          ✓ Yes
          ✓ Yes

          Single Sign-On (SSO)

          ✓ Yes
          ✓ Yes

          Multi-Factor Auth (MFA)

          ✓ Yes
          ✓ Yes

          Data Encryption

          ✓ Yes
          ✓ Yes

          Audit Logs

          ✓ Yes
          ✓ Yes

          Data Residency

          🌐 Global
          🇺🇸 US

          Aircall vs HubSpot CRM vs Bigin by Zoho CRM User Reviews & Rating Comparison

          User Ratings

          4.68

          (based on 777 reviews)

          4.36

          (based on 3236 reviews)

          4.6

          (based on 243 reviews)

          No reviews available for the product

          Rating Distribution

          782

          64

          12

          8

          31

          2130

          684

          84

          40

          234

          204

          66

          7

          1

          1

          No reviews available for this product

          Spotsaas Editor’s POV generated by AI

          Buyer sentiment

          Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations.

          What buyers like

          • Ease of use
          • CRM integrations
          • International calling capabilities

          Common complaints

          • Pricing for small businesses
          • Limitations on advanced analytics features

          Buyer sentiment

          Buyer sentiment is positive across 3172 reviews, with strong overall satisfaction.

          What buyers like

          • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.
          • Integrates with Google Suite and offers open APIs for tracking and productivity.
          • Contact and task management interface is accessible to non-technical users.

          Common complaints

          • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.
          • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.
          • Poor accessibility for individuals with disabilities, leading to exclusion of certain user groups.

          Buyer sentiment

          Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

          What buyers like

          • Simple design with a short learning curve — accessible for non-technical users.
          • Pricing targets startups and small businesses with core CRM features at low cost.
          • Pipeline management and workflow automation reduce manual steps in sales processes.

          Common complaints

          • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
          • Lacks advanced features needed by larger enterprises or complex workflows.
          • Customer support availability is inconsistent, affecting issue resolution during critical moments.

          What buyers like

          • Handles large datasets, complex hierarchies, and multi-department workflows as organizations grow.
          • Supports complex process automation, triggers, and AI-driven insights for more controlled and efficient operations.
          • Combines sales, marketing, service, and operations in one system, reducing tool fragmentation across teams.

          Common complaints

          • Initial implementation often needs careful planning to fully align processes with business requirements.
          • Advanced workflow design and configuration may require time and training for new users.

          Pros and Cons

          • Seamless integration with major CRMs and helpdesk tools like Salesforce, HubSpot, Zendesk, and Intercom

          • Robust international calling capabilities with local and toll-free numbers in 100+ countries

          • Built-in analytics and real-time call monitoring features such as live listening, whisper, and call barge

          • Pricing may be expensive for very small businesses or freelancers

          • Advanced AI analytics and enhanced reporting features often require additional paid subscriptions

          • Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.

          • Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking.

          • Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge.

          • Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.

          • Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.

          • Real-time updates keep teams informed.

          • Integration with email and calendar enhances productivity.

          • User-friendly interface simplifies navigation.

          • Customization options may not meet all needs.

          • New users may find the interface complex.

          • Handles large datasets, complex hierarchies, and multi-department workflows as organizations grow.

          • Supports complex process automation, triggers, and AI-driven insights for more controlled and efficient operations.

          • Combines sales, marketing, service, and operations in one system, reducing tool fragmentation across teams.

          • Initial implementation often needs careful planning to fully align processes with business requirements.

          • Advanced workflow design and configuration may require time and training for new users.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews
          Read reviews

          Used Aircall, HubSpot CRM, Bigin by Zoho CRM, or Creatio CRM? Tell buyers what actually differs.

          Review AircallReview HubSpot CRMReview Bigin by Zoho CRMReview Creatio CRM

          Integrations

          Integration with other apps

          HubSpot CRM
          HubSpot CRM

          4.36

          (3236 reviews)
          Zoho CRM Plus
          Zoho CRM Plus

          4.67

          (30 reviews)
          Freshdesk
          Freshdesk

          4.47

          (699 reviews)

          No Integration information available.

          No Integration information available.

          Facebook Ads
          Facebook Ads
          Quickbooks
          Quickbooks
          Microsoft 365
          Microsoft 365

          Aircall, HubSpot CRM, Bigin by Zoho CRM and Creatio CRM Customers

          Customers

          Subsync

          Subsync

          Infinityn

          Infinityn

          KOHO

          KOHO

          Classpass

          Classpass

          Avison Young

          Avison Young

          Crunch Fitness

          Crunch Fitness

          Antech Microsystem Pvt.Ltd

          Antech Microsystem Pvt.Ltd

          Investacc

          Investacc

          Hire

          Hire

          Nasdaq

          Nasdaq

          Colgate-Palmolive

          Colgate-Palmolive

          ENT Credit Union

          ENT Credit Union

          Media and Screenshots

          Screenshots

          Activity Feed

          3 Screenshots

          HubSpot CRM

          13 Screenshots

          Videos

          video-0

          3 Videos

          video-0

          2 Videos

          Alternatives to Aircall, HubSpot CRM, Bigin by Zoho CRM, Creatio CRM

          Alternatives

          Dialpad Talk - VoIP Providers
          Dialpad Talk

          4.53

          RingCentral Office - VoIP Providers
          RingCentral Office

          3.76

          Nextiva - Call Center Software
          Nextiva

          4.56

          Bigin by Zoho CRM - CRM Software
          Bigin by Zoho CRM

          4.6

          Creatio
          Creatio CRM
          Method CRM - CRM Software
          Method CRM

          4.82

          Creatio
          Creatio CRM
          OnePageCRM - CRM Software
          OnePageCRM

          4.79

          Pipedrive - CRM Software
          Pipedrive

          4.67

          Bigin by Zoho CRM - CRM Software
          Bigin by Zoho CRM

          4.6

          OnePageCRM - CRM Software
          OnePageCRM

          4.79

          IXACT Contact - CRM Software
          IXACT Contact

          4.47

          Expand your comparison

          Add another option to compare side by side

          Search by product name to compare pricing, fit, and buyer feedback in one view.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

          Frequently asked questions

          Which is better, Aircall or HubSpot CRM?
          Aircall edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
          Do Aircall and HubSpot CRM offer a free trial?
          Yes, both Aircall and HubSpot CRM offer a free trial.
          What is the starting price of Aircall vs HubSpot CRM?
          Aircall starts at $30 /User/Month. HubSpot CRM starts at $45 /Month.
          What are the top alternatives to Aircall?
          Top alternatives to Aircall include Dialpad Talk, RingCentral Office, Nextiva, CloudTalk, JustCall.
          What are the top alternatives to HubSpot CRM?
          Top alternatives to HubSpot CRM include Bigin by Zoho CRM, Creatio CRM, Method CRM, Pipeline CRM, Atendare.