8.8
Spot Score
Zoho CRM Plus Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $57 / User / Month when Billed Yearly
star health insurance
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JD securityTrusted by many companies including star health insurance
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Zoho CRM Plus?
Zoho CRM Plus is a friendly, easy-to-use customer relationship management (CRM) system for small and midsized businesses. It gives you a powerful platform to manage all aspects of your business from sales to service. The core CRM software comes with rich modules like lists & contacts, leads, accounts & contacts, deals & contracts and many more.
Pricing
Starts from $57 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Zoho CRM Plus Software Demo
Zoho CRM Plus was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zoho CRM Plus
- Team types
- Large Enterprises, Medium Business
Why teams choose Zoho CRM Plus
Rich modules for various business processes
Strong customer support and resources
Flexible pricing plans for different needs
Is Zoho CRM Plus right for you?
What buyers should know before shortlisting Zoho CRM Plus
Zoho CRM Plus is a standout solution in the customer relationship management sphere, offering a robust and versatile toolkit tailored for businesses seeking to manage sales, marketing, and customer interactions more efficiently. Its user-friendly interface consistently receives praises, making it an excellent choice for teams of all technical skill levels.
Features such as seamless workflow automation, customizable dashboards, and easy integration with other Zoho products enhance productivity and provide a unified platform for managing business activities. The system's customization options are particularly appreciated, enabling users to tailor the software to their unique processes without requiring advanced technical expertise.
Another noteworthy strength is its affordability and value for money, with its all-in-one pricing model consolidating essential tools into a cost-effective package. However, while the platform excels in usability and features, some users have noted that implementing certain customizations or solving complex issues may occasionally require developer skills or support.
Even so, Zoho’s reliable customer service and extensive resources generally resolve such challenges efficiently. Overall, Zoho CRM Plus strikes a compelling balance between functionality, customization, and value, making it a favored choice for small to mid-sized businesses.
Zoho CRM Plus pros and cons
- Zoho CRM Plus pros
Rich modules for various business processes
Strong customer support and resources
Flexible pricing plans for different needs
- Zoho CRM Plus cons
May require training for full utilization
Some features may be overwhelming for beginners
Ready to try it?
Get started with Zoho CRM Plus
Start your free trial — no credit card required.
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What is the pricing of Zoho CRM Plus?
Zoho CRM Plus reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 40 reviews, with strong overall satisfaction.
What buyers like
- User-friendly interface with easy navigation, requiring minimal support or technical skills for basic usage.
- Extensive customization capabilities enable tailoring to specific business and sales processes, including workflows, reports, and forms.
- Direct integration with other Zoho products, social media, WhatsApp, and VoIP systems for a unified platform experience.
Common complaints
- Steep learning curve for advanced features and customization, which might require some technical expertise for optimal use.
- Occasional inconsistencies in live chat availability and delayed resolution of complex issues.
- Limited marketplace offerings for third-party integrations and additional apps, which could restrict certain advanced functionalities.
What users are saying
AU
Anonymous User
11/28/23
"Simple and user friendly CRM"
What do you like best about Zoho CRM Plus? Complete dialer automation for leads flow What do you dislike about Zoho CRM Plus?
AS
Aaditya S
11/20/23
"Making Business Easier with Zoho CRM Plus"
What do you like best about Zoho CRM Plus? Easy Navigation: I kind of love how easy it is to find their way around the platform. The simple layout ...
Read more
SE
Shubham E
08/16/23
"Zoho CRM allows user to do more customization with minimal code"
What do you like best about Zoho CRM Plus? Its user interface and easy to used with minimal support What do you dislike about Zoho CRM Plus?
AU
Anonymous User
06/07/23
"A user friendly CRM tool"
What do you like best about Zoho CRM Plus? Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are ...
Read more
AU
Anonymous User
06/07/23
"A user friendly CRM tool"
What do you like best about Zoho CRM Plus? Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are ...
Read more
YC
Yogesh C
05/21/23
"Great tool to use."
What do you like best about Zoho CRM Plus? Zoho CRM is very simple to use, the User interface is great and the data provided by Zoho CRM is precise. ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Zoho CRM Plus?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Zoho CRM Plus security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zoho CRM Plus.
Certifications
Developer & data
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Zoho CRM Plus Customers
star health insurance
atlantci tactial
ciel ingenio para la vida
JD security
Zoho CRM Plus Support Options
Frequently Asked Questions About Zoho CRM Plus
Common questions buyers ask before choosing Zoho CRM Plus.
Zoho CRM Plus is a CRM Software. Zoho CRM Plus offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Zoho CRM Plus: May require training for full utilization; Some features may be overwhelming for beginners.
Some top alternatives to Zoho CRM Plus includes Bigin by Zoho CRM, Zoho One, ClickUp, Zoho CRM and Salesforce Partner Relationship Management.
Zoho CRM Plus offers Free Trial, Subscription pricing models
The starting price of Zoho CRM Plus is $57/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
