Aircall Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
ISO 27001Starts from $30 / User / Month
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Buyer feedback
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What is Aircall?
Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features for a robust call handler experience, including an automated call recording feature, multi-language support, flexible management reporting options and more.
Pricing
Starts from $30 / User / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Aircall Software Demo
Aircall was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Aircall
- Use cases
- Customer Support teams, Sales teams in SaaS and E-commerce, Contact centers in Financial Services and Healthcare
- Team types
- Support Managers, Sales Managers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Low
Why teams choose Aircall
Seamless integration with major CRMs and helpdesk tools like Salesforce, HubSpot, Zendesk, and Intercom
Robust international calling capabilities with local and toll-free numbers in 100+ countries
Built-in analytics and real-time call monitoring features such as live listening, whisper, and call barge
Is Aircall right for you?
Best for mid-sized sales and support teams needing seamless CRM call integration.
Choose Aircall if
- You need robust international calling with local and toll-free numbers in 100+ countries.
- Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.
- You want built-in real-time call monitoring features like live listening, whisper, and call barge.
Consider alternatives if
- You are a very small business or solo operator with a limited budget.
- You require advanced AI-driven analytics and reporting without paying extra subscriptions.
What buyers should know before shortlisting Aircall
Aircall is a cloud-based phone system built for sales and support teams that need tight CRM and helpdesk integration. It connects directly to Salesforce, HubSpot, Zendesk, and Intercom, syncing call logs and activity automatically so agents see customer context without manual entry.
The interface is straightforward, VoIP call quality is consistent, and both mobile and desktop apps work reliably for remote teams. Before shortlisting, verify three things in a demo.
First, test the specific CRM or helpdesk you use—Aircall supports the major platforms, but custom fields and workflows sometimes require manual mapping. Second, check which analytics and call intelligence features are included in your tier; advanced reporting, call recording storage beyond 90 days, and AI transcription are paid add-ons that can add $15–40 per user monthly.
Third, confirm pricing: Aircall's per-seat model starts around $30/month but scales quickly with team size, making it more expensive than Twilio or Vonage for organizations under 15 agents. Aircall works best for teams already invested in Salesforce, HubSpot, or Zendesk who prioritize integration depth over cost.
It's less suitable if you need unlimited call recording storage, advanced IVR customization, or a lower per-seat price point. Smaller teams should calculate total cost of ownership including add-ons before committing.
Aircall pros and cons
- Aircall pros
Seamless integration with major CRMs and helpdesk tools like Salesforce, HubSpot, Zendesk, and Intercom
Robust international calling capabilities with local and toll-free numbers in 100+ countries
Built-in analytics and real-time call monitoring features such as live listening, whisper, and call barge
- Aircall cons
Pricing may be expensive for very small businesses or freelancers
Advanced AI analytics and enhanced reporting features often require additional paid subscriptions
Ready to try it?
Get started with Aircall
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Aircall side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of Aircall?
Aircall Pricing Plans
Essentials
$30
/User/Month
Unlimited inbound calls (toll-free excluded)
50+ Integrations and API access
Collaboration features
IVR
Voicemail
Show more +
Professional
$50
/User/Month
Includes features of Essentials plan, plus
Salesforce integration
Advanced analytics and reporting
Live call monitoring
Call tagging & dispositioning
Show more +
Custom
Includes features of Professional plan, plus
Custom analytics
Unlimited outbound calls *
Custom onboarding
Access to API developer support
Show more +
Weighing your options?
Not sure if Aircall fits your budget?
Aircall reviews and ratings
Buyer sentiment
Users generally appreciate Aircall's ease of use, strong integrations, and international calling features, though some note cost and advanced feature limitations.
What buyers like
- Ease of use
- CRM integrations
- International calling capabilities
Common complaints
- Pricing for small businesses
- Limitations on advanced analytics features
Are you using Aircall?
What users are saying
CK
Cahal Kane
12/03/24
Great customer service
Great customer service, Vera was very friendly and helpful
LR
Lucas Raddavero
12/02/24
I have used Aircall in my previous…
I have used Aircall in my previous company and brought it to my new company. I love how easy it is to use and how it integrated with both Salesforce ...
Read more
TS
Toni Shinikov
11/22/24
A phone system that works and a great team behind it
We've been using Aircall for a second year now and this has certainly been the best telephony system that we've had (I've lived through 2 migrations ...
Read more
PT
Projekt Team
11/20/24
It's fast
It's fast, easy, great customer service, Integration. totally recommended.
A
Alice
11/18/24
Efficient Transition and Great Support
Due to an unexpected issue with our previous provider’s renewal process, we found ourselves in the position of needing to switch to a new phone system ...
Read more
H
Houssem
11/11/24
I'm using in a daily manner and it's…
I'm using in a daily manner and it's perfect as a tool. No noise, always we have a clear sound.
- See if Aircall fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Aircall?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Call List Management is an essential feature in software designed to streamline the process of managing calls. It enables users to create, o…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
A contact database allows a business to more efficiently manage and coordinate information about its clients, customers, and other contacts.…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Routing is a key feature in software development that plays a significant role in connecting different devices or networks. It is the proces…
Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals to…
Aircall security and data handling
Key compliance certifications and security features for IT and security teams evaluating Aircall.
Certifications
Security features
Developer & data
Alternatives to Aircall
Why buyers keep looking beyond Aircall
Very large enterprises with complex telecom setups or custom contact center requirements may require more customizable UCaaS solutions than Aircall’s standard tiers.
As a cloud-only solution, Aircall requires solid internet connectivity. Businesses in regions with unreliable internet may opt for hybrid or on-premise systems for consistent uptime.
Aircall’s advanced analytics and AI tools are strong, but they may be more than what basic users need. Teams seeking a simple cloud phone system with fewer bells and whistles might choose lighter alternatives.
While Aircall is powerful, its pricing can be higher than simpler VoIP or phone systems. Small teams or startups with tight budgets may prefer lower-cost alternatives that offer core calling features without premium add-ons.
Aircall Integrations
Aircall Customers
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Aircall Support Options
Frequently Asked Questions About Aircall
Common questions buyers ask before choosing Aircall.
Aircall is a Contact Center Operations Software. Aircall offers Multi-Channel Communication, Automated Routing, Routing, Team Management, Contact Database and many more functionalities.
Aircall is a strong fit if: You need robust international calling with local and toll-free numbers in 100+ countries.; Your team relies on deep integrations with Salesforce, HubSpot, Zendesk, or Intercom.. Consider alternatives if: You are a very small business or solo operator with a limited budget.; You require advanced AI-driven analytics and reporting without paying extra subscriptions..
Buyers commonly note the following limitations of Aircall: Pricing may be expensive for very small businesses or freelancers; Advanced AI analytics and enhanced reporting features often require additional paid subscriptions; Some users may find limitations in customization beyond core features.
Some top alternatives to Aircall includes Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio and RingCentral Contact Center.
Aircall offers Free Trial, Subscription, Quotation Based pricing models
Yes, Aircall can integrate with HubSpot CRM, Zoho CRM Plus, Freshdesk, Shopify and many more.You can find more integration for Aircall here
The starting price of Aircall is $30/User/Month
Ready to try it?
Get started with Aircall
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
