Halo Service Desk vs Vivantio Comparison
Halo Service Desk
Starting at $40 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Halo Service Desk leads on user satisfaction with a 4.6-star rating across 52 reviews.
SpotSaaS Analysis
Halo Service DeskVivantio
The core difference between Halo Service Desk and Vivantio is that Halo offers flexible deployment options tailored for IT and technical support teams, while Vivantio lacks specific details on its target audience and features. Ideal buyers for Halo are medium to large IT teams needing a robust service desk solution, whereas Vivantio may appeal to businesses seeking a general service desk without specific requirements.
- Best for IT and technical support teams - Flexible deployment options: cloud and on-premise - Focus on fast, first call resolution - Suitable for companies with 51-500 or 500+ employees - Price: $40 - Boosts customer satisfaction
- Lacks specific target audience details - General service desk solution - Price: $42 - No deployment options specified - No unique selling points listed - Ideal buyer not defined
Halo Service Desk vs Vivantio — at a glance
| Feature | Halo Service Desk | Vivantio |
|---|---|---|
| Rating | 4.6 / 5 | 4.2 / 5 |
| Reviews | 52 | 234 |
| Starting price | $40 /User/Month | $42 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | — | GDPR |
| Data residency | Global | Global |
Key differences between Halo Service Desk and Vivantio
- Pricing: Halo Service Desk starts at $40 /User/Month, while Vivantio starts at $42 /User/Month.
- User satisfaction: Halo Service Desk scores higher with a 4.6-star average.
- Deployment: Halo Service Desk supports SaaS/Web/Cloud, Mobile - Android; Vivantio supports SaaS/Web/Cloud.
Halo Service Desk vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT and technical support teams needing flexible, multi-platform service desk.
- You require both cloud and on-premise deployment options for your service desk.
- Your team prioritizes fast, first call resolution to boost customer satisfaction.
- You manage IT and technical support workflows within a single, unified interface.
- You are a very small business with minimal IT support needs and want simplicity.
- You need highly specialized or niche support workflows not covered by general IT tools.
Large Enterprises, Medium Business, Small Business
Halo Service Desk typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of ... Read More about Halo Service Desk | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Halo Service Desk and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | — | ✓ Yes |
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Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Halo Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with users appreciating the platform's deployment flexibility and focus on efficient support resolution, though detailed user feedback is limited. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Sony Music  Suzuki  University Of Cambridge |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
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Videos |  4 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Halo Service Desk or Vivantio?
- Halo Service Desk edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Halo Service Desk and Vivantio offer a free trial?
- Yes, both Halo Service Desk and Vivantio offer a free trial.
- What is the starting price of Halo Service Desk vs Vivantio?
- Halo Service Desk starts at $40 /User/Month. Vivantio starts at $42 /User/Month.
- What are the top alternatives to Halo Service Desk?
- Top alternatives to Halo Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.