Symantec ServiceDesk Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Symantec ServiceDesk offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Symantec ServiceDesk?
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is designed for solution providers, cabling companies, multiple site facilities, multi-office companies or any organization that provides 24 x 7 services to the public.
Pricing
Symantec ServiceDesk offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Symantec ServiceDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Symantec ServiceDesk
- Team types
- Large Enterprises, Medium Business
Why teams choose Symantec ServiceDesk
Comprehensive tracking of problem management enhances service delivery.
Supports multiple service types for diverse needs.
24/7 service support ensures reliability.
Is Symantec ServiceDesk right for you?
What buyers should know before shortlisting Symantec ServiceDesk
Symantec ServiceDesk is a robust solution for tracking problem management and customer service requests, designed for organizations that provide around-the-clock services. Its comprehensive features support various service types, making it suitable for diverse operational needs.
Symantec ServiceDesk pros and cons
- Symantec ServiceDesk pros
Comprehensive tracking of problem management enhances service delivery.
Supports multiple service types for diverse needs.
24/7 service support ensures reliability.
- Symantec ServiceDesk cons
Pricing may be high for smaller organizations.
User interface can be complex for new users.
Ready to try it?
Get started with Symantec ServiceDesk
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Symantec ServiceDesk side-by-side with top Service Desk Software alternatives.
What is the pricing of Symantec ServiceDesk?
Symantec ServiceDesk uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Symantec ServiceDesk Pricing Plans
Weighing your options?
Not sure if Symantec ServiceDesk fits your budget?
Symantec ServiceDesk reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 15 reviews, with clear strengths and a few common watchouts.
What buyers like
- Comprehensive problem management
- Tracks customer service requests
- Supports multiple service types
Common complaints
- Can be expensive for small businesses
- Complex user interface
- Limited mobile functionality
Are you using Symantec ServiceDesk?
What users are saying
JR
John Raniel D
12/10/23
"Symantec ServiceDesk"
What do you like best about Symantec ServiceDesk? Symantec ServiceDesk is a complete IT service management (ITSM) system that offers several benefits ...
Read more
TJ
Topher John M
09/27/23
"Symantec SeviceDesk Review"
What do you like best about Symantec ServiceDesk? Self-Service Portal: Users can log issues and requests through a self-service portal, reducing the ...
Read more
KK
komal k
04/19/22
"Best serviceDesk best service provider"
What do you like best about Symantec ServiceDesk? Symantec is my all the favorite brand. All the services provided by this are at its best. Overall i ...
Read more
TD
Teresa D
09/14/20
"Automated Incident response and problem resolution solutions"
What do you like best about Symantec ServiceDesk? ServiceDesk offers fast introduce and arrangement through a wizard-driven UI and coordinates ...
Read more
CR
Christian R
11/26/19
"Great Customer "
What do you like best about Symantec ServiceDesk? Great security and easy to use. The survey Monkey integration was super helpful too, What do you ...
Read more
AU
Anonymous User
11/21/19
"A great help-desk solution."
What do you like best about Symantec ServiceDesk? It is extremely user-friendly and fits into our company's business model. What do you dislike about ...
Read more
- See if Symantec ServiceDesk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Symantec ServiceDesk?
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Symantec ServiceDesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Symantec ServiceDesk.
Developer & data
Alternatives to Symantec ServiceDesk
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Symantec ServiceDesk Support Options
Frequently Asked Questions About Symantec ServiceDesk
Common questions buyers ask before choosing Symantec ServiceDesk.
Symantec ServiceDesk is a Service Desk Software. Symantec ServiceDesk offers Ticket Management, Incident Management, Workflow Management, Document Management, Knowledge Base and many more functionalities.
Buyers commonly note the following limitations of Symantec ServiceDesk: Pricing may be high for smaller organizations.; User interface can be complex for new users.; Limited functionality on mobile devices..
Some top alternatives to Symantec ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and BoldDesk.
Symantec ServiceDesk offers Quotation Based pricing model
The starting price is not disclosed by Symantec ServiceDesk. You can visit Symantec ServiceDesk pricing page to get the latest pricing.
Ready to try it?
Get started with Symantec ServiceDesk
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].