ServicePRO vs Vivantio Comparison
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Vivantio leads on user satisfaction with a 4.2-star rating across 234 reviews.
SpotSaaS Analysis
ServicePROVivantio
The core difference between ServicePRO and Vivantio is their pricing, with ServicePRO being the more affordable option at $22 compared to Vivantio's $42. Ideal buyers for ServicePRO may be budget-conscious businesses, while Vivantio may appeal to those seeking more comprehensive features at a higher price point.
- Affordable pricing at $22 - Suitable for budget-conscious businesses - Offers essential service management features - User-friendly interface - Flexible integration options - Ideal for small to medium-sized teams
- Higher pricing at $42 - Comprehensive service management capabilities - Advanced reporting and analytics features - Strong customer support options - Scalable for growing businesses - Best for organizations needing robust solutions
ServicePRO vs Vivantio — at a glance
| Feature | ServicePRO | Vivantio |
|---|---|---|
| Rating | 3.9 / 5 | 4.2 / 5 |
| Reviews | 27 | 234 |
| Starting price | $22 /User/Month | $42 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | GDPR |
| Data residency | US | Global |
Key differences between ServicePRO and Vivantio
- Pricing: ServicePRO starts at $22 /User/Month, while Vivantio starts at $42 /User/Month.
- User satisfaction: Vivantio scores higher with a 4.2-star average.
- Deployment: ServicePRO supports SaaS/Web/Cloud, Mobile - Android; Vivantio supports SaaS/Web/Cloud.
ServicePRO vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ServicePRO typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare ServicePRO and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
ServicePRO User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 11 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  1 Screenshots |  5 Screenshots |
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Videos |  3 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServicePRO or Vivantio?
- Vivantio edges out the other on user ratings (4.2 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServicePRO and Vivantio offer a free trial?
- Yes, both ServicePRO and Vivantio offer a free trial.
- What is the starting price of ServicePRO vs Vivantio?
- ServicePRO starts at $22 /User/Month. Vivantio starts at $42 /User/Month.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.