ServicePRO vs Vivantio Comparison
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Vivantio leads on user satisfaction with a 4.4-star rating across 222 reviews.
Spotsaas Analysis
ServicePROVivantio
The core difference between ServicePRO and Vivantio is their pricing, with ServicePRO being the more affordable option at $22 compared to Vivantio's $42. Ideal buyers for ServicePRO may be budget-conscious businesses, while Vivantio may appeal to those seeking more comprehensive features at a higher price point.
- Affordable pricing at $22 - Suitable for budget-conscious businesses - Offers essential service management features - User-friendly interface - Flexible integration options - Ideal for small to medium-sized teams
- Higher pricing at $42 - Comprehensive service management capabilities - Advanced reporting and analytics features - Strong customer support options - Scalable for growing businesses - Best for organizations needing robust solutions
ServicePRO vs Vivantio — at a glance
| Feature | ServicePRO | Vivantio |
|---|---|---|
| Rating | 3.3 / 5 | 4.4 / 5 |
| Reviews | 11 | 222 |
| Starting price | $22 /User/Month | $42 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | GDPR |
| Data residency | US | Global |
Key differences between ServicePRO and Vivantio
- Pricing: ServicePRO starts at $22 /User/Month, while Vivantio starts at $42 /User/Month.
- User satisfaction: Vivantio scores higher with a 4.4-star average.
- Deployment: ServicePRO supports SaaS/Web/Cloud, Mobile - Android; Vivantio supports SaaS/Web/Cloud.
ServicePRO vs Vivantio — find the better fit before you commit.
Which tool fits your team best
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Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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ServicePRO vs Vivantio: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
ServicePRO typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ServicePRO and Vivantio Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ServicePRO and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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ServicePRO vs Vivantio: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
ServicePRO vs Vivantio Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
ServicePRO User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed across 11 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
ServicePRO and Vivantio Customers
Customers |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  1 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  3 Videos |  4 Videos |
Top Alternatives to ServicePRO and Vivantio in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServicePRO or Vivantio?
- Vivantio edges out the other on user ratings (4.4 vs 3.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServicePRO and Vivantio offer a free trial?
- Yes, both ServicePRO and Vivantio offer a free trial.
- What is the starting price of ServicePRO vs Vivantio?
- ServicePRO starts at $22 /User/Month. Vivantio starts at $42 /User/Month.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include InvGate Service Desk, IBM Control Desk, Alemba Service Manager, TechExcel ServiceWise, Freshservice.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.