Incident IQ vs Vivantio Comparison
Incident IQ
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive work…
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Incident IQ leads on user satisfaction with a 4.6-star rating across 256 reviews.
SpotSaaS Analysis
Incident IQVivantio
The core difference between Incident IQ and Vivantio lies in Incident IQ's focus on IT help desks requiring efficient incident tracking for mid-sized to large organizations, while Vivantio's pricing structure suggests it may cater to a broader audience without specific company size limitations. Ideal buyers for Incident IQ are IT support managers in mid-sized to large organizations, whereas Vivantio may appeal to businesses seeking a cost-effective solution without defined size constraints.
- Best for IT help desks - Streamlined incident tracking - Ideal for mid-sized to large organizations - Focus on improving incident resolution - Intuitive and simple workflow - Not publicly listed pricing
- Cost-effective solution - Flexible for various business sizes - Pricing starts at $42 - Not specifically tailored for IT help desks - May appeal to diverse industries - No defined company size limitations
Incident IQ vs Vivantio — at a glance
| Feature | Incident IQ | Vivantio |
|---|---|---|
| Rating | 4.6 / 5 | 4.2 / 5 |
| Reviews | 256 | 234 |
| Starting price | Contact for pricing | $42 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2, HIPAA, GDPR | GDPR |
| Data residency | US | Global |
Key differences between Incident IQ and Vivantio
- Pricing: Vivantio starts at $42 /User/Month. Incident IQ pricing is not publicly listed.
- Free trial: Vivantio offers a free trial; Incident IQ does not.
- User satisfaction: Incident IQ scores higher with a 4.6-star average.
- Deployment: Incident IQ supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Vivantio supports SaaS/Web/Cloud.
Incident IQ vs Vivantio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT help desks needing streamlined incident tracking and resolution.
- You manage IT support in mid-sized to large organizations (51+ employees).
- You want an intuitive, simple workflow to improve incident tracking accuracy.
- You need comprehensive historical views to enhance customer communication and service transparency.
- You are a freelancer or very small team under 10 employees without dedicated IT support.
- You require transparent, fixed pricing or extensive customization options.
Large Enterprises, Medium Business, Small Business
Incident IQ typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st ... Read More about Incident IQ | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Incident IQ and Vivantio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Incident IQ User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with users appreciating the intuitive workflow and comprehensive incident management features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  YODEL  West Ham United  Southern Housing Group |
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Media and Screenshots
Screenshots |  3 Screenshots |  5 Screenshots |
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Videos |  4 Videos |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Incident IQ or Vivantio?
- Incident IQ edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Incident IQ and Vivantio offer a free trial?
- Vivantio offers a free trial. Incident IQ does not.
- What is the starting price of Incident IQ vs Vivantio?
- Incident IQ starts at Contact for pricing. Vivantio starts at $42 /User/Month.
- What are the top alternatives to Incident IQ?
- Top alternatives to Incident IQ include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, HelpDesk.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.