IBM Control Desk vs Vivantio - Which Service Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	IBM Control Desk (15) Get Quote Get Quote	Vivantio (282) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More	Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More
Entry Level Pricing	Not Available	Starts from $42
Free Trial Availability	Free Trial available	Free Trial available
User Ratings	4.6 (20)	4.2 (234)
	Get Quote	Get Quote

Software Demo

Demo	IBM Control Desk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

What Do IBM Control Desk and Vivantio Cost?

Pricing Option
Starting From	Not Available	$42
Pricing Plans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

IBM Control Desk User Reviews & Rating Comparison

User Ratings	4.6 (based on 20 reviews)	4.2 (based on 234 reviews)
Rating Distribution	Excellent 7 Very Good 7 Good 0 Poor 0 Terible 1	Excellent 168 Very Good 94 Good 18 Poor 0 Terible 2
Expert's Review generated by AI	IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of IBM Control Desk Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness. Great customer service with a supportive team that aids in a smooth onboarding process. Provides mind-blowing management tools, making work easier and optimizing asset utilization. Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement. Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers. Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.	Pros and Cons of Vivantio
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	YODEL West Ham United Southern Housing Group

Media and Screenshots

Screenshots	No screenshots available.	5 Screenshots
Videos	No videos available.	4 Videos

Top Alternatives to IBM Control Desk and Vivantio in 2025

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both IBM Control Desk and Vivantio offer a Free Trial.

IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

Vivantio is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Vivantio begins at $42/User/Month, while pricing details for IBM Control Desk are unavailable.

Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

Some top alternatives to Vivantio includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Teamwork Desk, HelpDesk, TOPdesk, Sitehelpdesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

IBM Control Desk vs Vivantio - Which Service Desk Software Platform Is Better in July 2025?

IBM Control Desk

Vivantio

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

What Do IBM Control Desk and Vivantio Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

IBM Control Desk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of IBM Control Desk

Pros and Cons of Vivantio

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to IBM Control Desk and Vivantio in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure