ServicePRO Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $22 / User / Month
Veale Wasbrough Vizards
The Withlacoochee River Electric Cooper
The Pennine Acute Hospitals NHS
StuyTownTrusted by teams including Veale Wasbrough Vizards
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ServicePRO?
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointments, communicate with customers via phone & email, and even access product manuals for easy troubleshooting.
Pricing
Starts from $22 / User / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
ServicePRO Software Demo
ServicePRO was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ServicePRO
- Team types
- Large Enterprises, Medium Business
Why teams choose ServicePRO
Designed specifically for field service, enhancing relevance.
Real-time access improves technician efficiency on-site.
Integrated communication tools streamline customer interactions.
Is ServicePRO right for you?
What buyers should know before shortlisting ServicePRO
ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the platform's user-friendly interface, making it easy for both administrators and end-users to navigate.
The system's ability to centralize all requests in one place, utilizing data and resources effectively, enhances productivity and workflow. Additionally, the tool's customization options allow for tailoring ticket types and tasks to specific needs.
While some users have noted initial implementation challenges and occasional performance issues, ServicePRO's cloud platform support and scalability make it a valuable asset for companies looking to simplify their ticketing processes. Overall, ServicePRO stands out as a reliable tool for optimizing service management, despite facing stiff competition in the market.
ServicePRO pros and cons
- ServicePRO pros
Designed specifically for field service, enhancing relevance.
Real-time access improves technician efficiency on-site.
Integrated communication tools streamline customer interactions.
- ServicePRO cons
May not cater well to non-field service industries.
User interface could benefit from modernization.
Ready to try it?
Get started with ServicePRO
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare ServicePRO side-by-side with top Service Desk Software alternatives.
What is the pricing of ServicePRO?
ServicePRO Pricing Plans
Weighing your options?
Not sure if ServicePRO fits your budget?
ServicePRO reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 11 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Easy to use interface, making it accessible for both new users and administrators.
- Allows for customization to specific ticket types and tasks, with satisfactory reports.
- Centralizes all information in one place, enhancing workflow efficiency and communication.
Common complaints
- Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially.
- Performance issues encountered when adding features, impacting overall system functionality.
- Limited Marketplace selection for additional apps and connectors, restricting the scope of advanced functionalities.
Are you using ServicePRO?
What users are saying
SC
Stephanie C
12/24/23
"Confusing Service Requests"
What do you like best about ServicePRO? I find ServicePRO to be a unsuited application, for scheduling and dispatching personnel to provide customer ...
Read more
EC
Eleanor C
12/15/23
"ServicePRO makes it difficult to submit and manage tickets"
What do you like best about ServicePRO? I find ServicePRO to be a cumbersome tool, for scheduling and dispatching support staff to assist customers. ...
Read more
SM
Sam M
12/01/23
"ServicePRO"
What do you like best about ServicePRO? At my company we work on service, and reviewed ServicePRO for our application. What do you dislike about ...
Read more
AU
Anonymous User
05/24/22
"Service Pro gets the job done"
What do you like best about ServicePRO? The system allows you to complete all requests in one place while harnessing the power of data, resources, and ...
Read more
AU
Anonymous User
05/17/22
"It's easy to understand and user friendly"
What do you like best about ServicePRO? Even if you are new you can use it easily without any efforts. What do you dislike about ServicePRO?
SP
Srinath P
05/09/22
"Best ticketing tool in recent times."
What do you like best about ServicePRO? It is easy to grow our company with the help of this tool. It supports cloud platform too. What do you dislike ...
Read more
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How big is your team?
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What are the features of ServicePRO?
Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
ServicePRO security and data handling
Key compliance certifications and security features for IT and security teams evaluating ServicePRO.
Certifications
Developer & data
Alternatives to ServicePRO
ServicePRO Customers
Veale Wasbrough Vizards
The Withlacoochee River Electric Cooper
The Pennine Acute Hospitals NHS
StuyTown
ServicePRO Support Options
Frequently Asked Questions About ServicePRO
Common questions buyers ask before choosing ServicePRO.
ServicePRO is a Service Desk Software. ServicePRO offers Ticket Management, Self Service Portal, Workflow Management, Knowledge Base, Reports and many more functionalities.
Buyers commonly note the following limitations of ServicePRO: May not cater well to non-field service industries.; User interface could benefit from modernization.; Integration capabilities may be limited..
Some top alternatives to ServicePRO includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager and Sitehelpdesk.
ServicePRO offers Free Trial, Subscription pricing models
The starting price of ServicePRO is $22/User/Month
Ready to try it?
Get started with ServicePRO
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].