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C2 ATOM vs Vivantio Comparison

Last updated:

C2 ATOM

4.3(53 reviews)

Starting at $50 /User/Month

  • Large Enterprises
  • Medium Business

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user c…

Vivantio

4.2(234 reviews)

Starting at $42 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…

C2 ATOM leads on user satisfaction with a 4.3-star rating across 53 reviews.

SpotSaaS Analysis

C2 ATOMVivantio

The core difference between C2 ATOM and Vivantio lies in their pricing, with C2 ATOM priced at $50 and Vivantio at $42. Both products are suitable for businesses seeking affordable software solutions, but the ideal buyer for C2 ATOM may prioritize slightly more advanced features, while Vivantio may appeal to those looking for cost-effectiveness.

- Price: $50 - Core features: Not specified - Target market: Not specified - Company sizes: Not listed - Best for: Not listed - Choose if: Not listed

- Price: $42 - Core features: Not specified - Target market: Not specified - Company sizes: Not listed - Best for: Not listed - Choose if: Not listed

C2 ATOM vs Vivantio — at a glance

FeatureC2 ATOMVivantio
Rating4.3 / 54.2 / 5
Reviews53234
Starting price$50 /User/Month$42 /User/Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareService Desk Software
PlatformsSaaS/Web/Cloud, Installed - Windows, Installed - MacSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineOnline
CertificationsGDPR
Data residencyUSGlobal

Key differences between C2 ATOM and Vivantio

  • Pricing: C2 ATOM starts at $50 /User/Month, while Vivantio starts at $42 /User/Month.
  • Free trial: Vivantio offers a free trial; C2 ATOM does not.
  • User satisfaction: C2 ATOM scores higher with a 4.3-star average.
  • Deployment: C2 ATOM supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; Vivantio supports SaaS/Web/Cloud.

C2 ATOM vs Vivantio — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

C2 ATOM - Service Desk Software
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Vivantio - Service Desk Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

C2 ATOM

Best for

Large Enterprises, Medium Business, Small Business

Vivantio

Best for

Large Enterprises, Medium Business, Small Business

C2 ATOM typically suits Large Enterprises and Medium Business. Vivantio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and ... Read More about C2 ATOM

Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio

Entry Level Pricing

  • Starts from $50
  • Starts from $42

Free Trial Availability

  • No free trial
  • Free Trial available

User Ratings

Based on verified Spotsaas reviews

4.3

(53)
Get pricing help
Get pricing help

Software Demo

Demo

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Compare C2 ATOM and Vivantio on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $50
      • $42

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      C2 ATOM pricing
      Vivantio pricing

      Other Details

      Organization Types supported

      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      GDPR

      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🇺🇸 US
      🌐 Global

      C2 ATOM User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      12

      14

      1

      0

      0

      168

      94

      18

      0

      2

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is positive across 27 reviews, with strong overall satisfaction.

      What buyers like

      • Easy to configure and customize, adapting well to different business needs and processes.
      • Efficient automation capabilities that optimize processes and increase productivity.
      • Flexibility in managing IT tickets as well as requests from various service departments.

      Common complaints

      • Occasional performance issues with more than 1000 tickets open per day leading to slower response times.
      • Limited offerings in the Marketplace for additional apps and connectors, affecting the availability of advanced functionalities.
      • Overwhelming richness of features and customizations may be challenging for new users without sufficient support.

      Buyer sentiment

      Buyer sentiment is positive across 282 reviews, with strong overall satisfaction.

      What buyers like

      • User-friendly interface
      • Supports all IT processes
      • Comprehensive reporting system

      Common complaints

      • Limited integrations with third-party tools
      • Can be overwhelming for new users
      • Basic features may lack depth

      Pros and Cons

      • Quick deployment allows for immediate use.

      • Cost-effective solution for budget-conscious businesses.

      • May not scale well for larger enterprises.

      • Limited advanced features compared to competitors.

      • Intuitive interface makes it easy for all users.

      • Comprehensive reporting aids in decision-making.

      • Scalable to accommodate growing IT teams.

      • Limited third-party integrations may hinder flexibility.

      • New users might find the interface overwhelming.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      No Customers information available.

      YODEL

      YODEL

      West Ham United

      West Ham United

      Southern Housing Group

      Southern Housing Group

      Media and Screenshots

      Screenshots

      Workflow and project management

      3 Screenshots

      Self Service

      5 Screenshots

      Videos

      video-0

      4 Videos

      video-0

      4 Videos

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, C2 ATOM or Vivantio?
      C2 ATOM edges out the other on user ratings (4.3 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do C2 ATOM and Vivantio offer a free trial?
      Vivantio offers a free trial. C2 ATOM does not.
      What is the starting price of C2 ATOM vs Vivantio?
      C2 ATOM starts at $50 /User/Month. Vivantio starts at $42 /User/Month.
      What are the top alternatives to C2 ATOM?
      Top alternatives to C2 ATOM include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
      What are the top alternatives to Vivantio?
      Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.

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